Randall'S Refrigeration, Inc

Randall's Refrigeration, Inc works out of Houston, TX handling HVAC jobs for homes and light commercial spots around the area. Houston heat and humidity put constant strain on cooling equipment so these crews stay busy with air conditioning repairs, heating fixes, and refrigeration work that keeps systems running through the worst summer stretches. They cover standard service calls plus planned maintenance to catch problems before they shut down a house in the middle of a heat wave. The outfit handles both older units and newer installs without pushing extra sales on every visit.

Their day to day covers quick AC repairs when units stop cooling, annual maintenance checks under service plans, and full system replacements when needed. Techs like Fred handle on-site fixes that get air moving again fast while keeping costs in line with the job size. Peggy in the office tracks maintenance schedules and calls ahead so homeowners do not miss tune-ups. Jason shows up for those planned visits and walks through the equipment with clear explanations of what needs attention. Installation crews finish jobs and leave the work area clean without leftover parts or debris scattered around.

Homeowners keep coming back for the straightforward repairs and fair rates on repeated AC service, plus the way techs explain issues without confusion. Some praise the maintenance plan reminders and how professional visits go when systems need attention. At the same time a few jobs on brand new equipment have led to early failures and extra labor charges that left customers unhappy with the outcome. That split in results shows up in the overall rating. DIRT Score 2.86 from 18 reviews on Finds.

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“I very much enjoyed my experience with Randall's. They are not a high pressure sales. I had my ac fixed pretty quick. They were reasonably priced. Fred and Peggy took really good care of me. The installation techs cleaned up very well afterwards. I would highly recommend their service to anyone.”

“Randall's Climate Control has serviced our AC needs on more than one occasion. They have been great. Not only were the excellent in their service, but I really felt they were reasonably priced for the time and energy for the job! I highly recommend their services. I will be a repeat customer for years to come!”

“I signed up for the maintenance service plan and I just had my first service today. Peggy , from the office, called to remind me that it was time. Jason came out today and was very professional and knew a ton of information about my systems. He took care of me and I am confidant my system will run better. This service call was 5 star worthy. Thanks Randall's.”

“Randall's installed a brand new system 4 years ago. This October it quit working! 4 Years! We were told Lennox had manufacturing issues but still had to pay $1200 for the labor and wait 4-6 weeks for a new part. In December they installed new handler and since then we have had the same issue arise every two weeks and they cannot fix. Once again it is not working and now that we have had numerous people there from their company try, it is the same issue! The VP's remedy was to call and yell at my wife because of his incompetence. I am done! Do not use this company as they have terrible customer service!”

“Randall's Refrigeration A/C was part of our new home build package. As such they were our first choice to contact for repairs. When our 1 1/2 year unit froze over we called them and they charged us for coming out. The technician did not fix anything as I had already taped over the leak and I was told that this was the right corrective action. He checked the refrigeration fluid and all seemed good. So far we were happy customers. Unfortunately the unit froze over again 2 month later and we called them again. After checking the unit the technician established that the unit was dinged up and the seals were not holding. The unit was still pulling air our of the attic from the side and the bottom which was not taped. The technician did not do anything and I was asked to pay the service charge again. When I talked to the service manager he was extremely conceding and unfriendly. I have never been talked down to like this before by someone in the service industry. We agreed that the technician would take pictures and he would get back to me immediately. After talking to the service manager I reluctantly paid the second fee in promise that I would get a credit for the repair of the unit. This has been now one month and I still have not spoken to the service manager despite calling their office frequently. At this point I do not use their services again and I have no hopes of getting the second service fee back which I believe was not warranted as non of their technicians actually fixed the problem. I do not recommend to use this company for any services as long as the owners allow their service manager to treat customers like this.”