Air Conditioning Specialists

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“Caleb Dunn, Blake Stegall and Patrick Thompson came out and did a fantastic job installing our new LENNOX HVAC system. It is very modern, quiet and efficient. I would definitely suggest this company for your HVAC needs!”

“Truly saddened by our latest experience. My husband has used them for over 16 yrs. I started using them June 2024 and they have done 4 PM’s on the unit since. I specifically asked if there was any rust in the pan and the tech said it was fine, yet added a 2nd drain switch to pan for me by my request just in case. There is no way this amount of rust could have accumulated within a few months. Thankfully, our electrician was here and noticed it and had me reach out to them. I called Travis to discuss the issue. Received a quote for $920 to replace the pan. Never once, when I asked, did I get an explanation on how this could have been missed or any accountability. So I reached out to the GM… same. I hope they do better for others in the future.”

“We called ETR to come out and investigate a sudden performance drop on one of our units that had just been repaired recently. The response time was prompt and they sent Cody to come check it out. Cody was very knowledgeable and thorough. He was able to identify a refrigerant leak and did a great job discussing next steps and ensuring we were taken care of until the parts needed for the additional repairs come in. The technicians from ETR stand behind their work and go the extra mile to get the job done right.”

“ALEX has been answer to our prayers. He was here so quickly and figured out the problem, but wouldn't be able to replace the whole unit until Monday. He spoke with his boss and was able to provide us with a window unit to use because we have a daughter that has a seizure disorder and starts seizing if she gets to hot, along with our elderly cats and us(we are on the elderly side as well) and getting to hot could be dangerous. He went out of his way and above and beyond for us to make sure we were as comfortable as we could be until he can get a new unit in for us. He is a great asset to your company and went above and beyond for your company.”

“Called ETR to set-up a service appointment. Got an appointment that same day. Mallory was very helpful in the beginning . Alex our technician came out and was informed of the situation. He diagnosed the issue and explained what had to be ordered so the issue could be fixed. I called the office and spoke with Mallory and she had already knew we would be without cool air. They offered 2 window units until we were up and running. My wife and I found this as exceeding expectations. Later that day there were 2 other technicians, Clayton & Jay arrived with the 2 window units. We could not appreciate this enough. The next day we were updated when the service was scheduled to repair our AC. Everything went very smooth and to plan. We want to appreciate Alex and the other 4 techs that came out. Appreciate Mallory at the office for answering every question we had and for providing the window units. Recommend ETR for your cooling & heating needs. Thanks”