Don'S Appliance

Don's Appliance operates out of Washington County, TX and focuses on HVAC work along with appliance repairs that keep homes comfortable through the local weather swings. The company appears in the Washington County Chamber of Commerce listings as a source for parts, sales, and service on the equipment homeowners rely on daily. Crews there handle calls from builders and residents alike, with names like Chance Schultheis showing up in accounts from people who have used them on multiple projects over the years. They stay practical about matching units to the actual needs of each house instead of pushing extras.

Chance Schultheis has worked with custom home builders for more than five years, listening to what the job requires before any equipment leaves the shop. Aaron Hall bought a washer and dryer set there and later needed a new water pump plus control board on the washer after the warranty ran out, and the shop sorted it without extra hassle. Kim Tyler keeps accounts in order for repeat clients like KJ Homes, answering questions fast and keeping records straight. Rashel Harris has used their service techs for twenty years, even from an hour away in Palestine, and they show up quick to get units running again on everything from basic repairs to full installs.

Customers keep coming back because the work holds up, calls get answered without long waits, prices stay reasonable, and the back and forth stays clear from start to finish. Those steady marks on quality and communication add up across hundreds of jobs in the area. DIRT Score 5.0 from 684 reviews on Finds.

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“I’ve worked with Chance Schultheis at Don’s TV and Appliance for over five years now, and he’s been consistently outstanding. Whether I’m buying for my own projects or bringing in custom home clients, Chance always takes the time to understand exactly what we need. He doesn’t just try to sell you the most expensive option or push inventory, he actually walks you through choices that make sense for your lifestyle and how the product will be used. What I appreciate most is how he guides the decision-making process. You leave confident that what you’re investing in truly matches your needs, not just your budget. In an industry where it’s easy to feel like just another sale, Chance stands out by building real relationships and delivering honest, thoughtful service every time. Highly recommend working with him.”

“Shoutout to Don's! I bought a washer and dryer set from Don's a little over a year ago, and just my luck, the washer ended up needing both a new water pump and control board. Since it was past the one-year warranty, I figured I'd be paying for the repairs out of pocket. To my surprise, Don's was able to pull some strings and get everything covered, and it didn't cost me a penny. As a contractor, I know manufacturers usually aren't very flexible when it comes to warranties, especially after they've expired. That's why I was so impressed that Don's went the extra mile to help me out. Customer service like that is hard to find these days. They've definitely earned my business, and I'll be buying all my future appliances from them. Thanks again, Don's!”

“Kim Tyler provides exceptional customer service! Kim Tyler at Don’s TV goes above and beyond to keep our account straight and everything running smoothly. She’s professional, friendly, and always quick to help with any questions or issues. It’s such a relief knowing she’s on top of things. Truly excellent customer service! Highly recommend working with her and the team at Don’s TV.”

“We buy all our appliances from them because their service department. We've used Don's for 20 years and when anything breaks they send a service tech right away, even though we live an hour away in Palestine. They always get us up and running and they are so pleasant to work with. Recently, we just had out service tech's, Kaleb and Jeff, 5 star guys and service. Very grateful for this Don's Appliance.”

“We have purchased our appliances at Don’s for many years. We have always had good service but recently had the pleasure of Caleb coming out to service our refrigerator. He was the best service tech we have had by far. He is knowledgeable, friendly, works quickly and efficiently and cleaned up so well after service was complete. We will ask for him specifically if we need to have a service call again.”