Dowling Heating And Air Conditioning

Dowling Heating And Air Conditioning operates as a family-run HVAC outfit based in Jacksonville, TX and covering East Texas. Brothers Sam and Zach Wingate handle the work with nearly three decades of combined experience between them. They focus on restoring comfort in homes and businesses through repairs and installations on every major brand of air conditioning, heating, and furnace equipment. The company stays ready for calls at any hour because Texas weather does not wait for regular business hours. They keep overhead low to hold prices down while handling everything from routine maintenance to full system swaps.

Their services cover 24-hour emergency AC repairs on units like Trane, American Standard, and Lennox at one flat rate for time and materials. They also perform AC replacements when older systems cannot keep up with the heat, furnace repairs and service for winter reliability, and duct cleaning to clear out dust and improve airflow. Technicians Ben and Robert handled an exhaust fan install with clear communication and on-time arrival according to one customer. Another homeowner noted how the crew measured the full space and explained load calculations instead of rushing a quote after a quick look, which helped avoid mismatched equipment.

Customers consistently note fair pricing and solid technician skills on jobs that get completed, along with punctual arrivals for service calls and maintenance. Some reviews highlight good communication during installs and repairs when the schedule allows, though a few mention delays in callbacks or refusals when the shop is booked solid. These patterns across the feedback explain the overall rating. DIRT Score 3.11 from 16 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Great experience with Dowling! I had received quotes from 5 different companies; one looked at our job for 5 minutes and left, and the others provided various load sizes but no explanation as to why they recommended that size. Dowling did their due diligence to look at all of our space to calculate the appropriate load size for our unit as well as the ductwork layout (both the vent locations and the duct lines to minimize ceiling impact) so the system is as efficient as it can be. They're willing to explain why they made their recommendation and educate me better, which was important to me considering the investment. Ductwork and installation went smoothly and the technicians worked through a 100+ degree day to get the AC turned on (one tech actually finished our job and left for another at 6pm that same day). Would highly recommend Dowling. They educate, provide reason behind a recommendation, and the pricing is competitive. All well worth it to gain peace of mind that I have the best system and layout for my needs.”

“Have worked with Dowling in a professional setting and can’t recommend enough. Fair price & great technicians. Ben & Robert were very personable and communicative when installing our exhaust fan. We have had many projects, service calls, annual PMs, etc with Dowling and they are punctual and knowledgeable every time. Will continue to work with Bob @ Dowling for any future projects!”

“I would love to give a better review, but I called to ask them to service an appliance and was told they were simply too busy to help me and couldn't give another recommendation of another business to help. I see this a lot in NH and it's unfortunate. The good economy won't last forever and these service providers that are picking and choosing are already losing future long-term customers. I even asked to be put on a wait list and was turned down. Great way to run a business.”

“Dowling installed a very expensive Carrier system in our house 12 years ago. When they did not respond to our calls for service in those first few years, we moved on to another company. Carrier systems are overly complicated so when we received a specific error message when starting up the unit this summer, we called Dowling to see if they could come and get it started. We were told that they aren’t taking new customers. Even though we spent over $40,000 to have them install the system. When I asked if they could at least tell me what system error code 179 meant, they said no, that they’d have to come see the system to determine that. But they would not come see the system they installed.”

“They came to service our office AC, and arrived a few minutes early (I always appreciate people being there when they say they will be). They were very helpful, polite, and professional. Would recommend. Will continue to use as the need arises.”