Jace Watson A/C & Heating

Jace Watson A/C & Heating runs as an HVAC specialist right in Tyler, TX. They take care of air conditioning and heating systems for houses across the city and surrounding spots. The team deals with everything from routine maintenance to full repairs when the Texas heat kicks in hard. Homeowners know them for showing up on time and getting the job done right the first time around. Karl works with his crew on most calls, making sure problems get sorted without any runaround. This kind of steady presence in the local market builds trust over time with folks who need their cooling systems working reliably.

They handle service calls for mini-split units and central systems alike. Karl and the team come out to evaluate issues, then lay out repair options versus replacement so customers can decide what fits their budget. One job involved fixing a leak in a mini-split and recharging the unit to get it blowing cold air again. They take the time needed to make sure everything runs smooth after the fix. Homeowners mention getting prompt scheduling and clear explanations on what went wrong and how it's being handled. The approach keeps costs down by avoiding bigger jobs when a targeted repair will do. Prices stay reasonable while the work quality stays high and the crew acts honest and caring even in stressful situations like a broken unit in summer.

Customers keep coming back because of the consistent quality in the repairs and the fair pricing that doesn't involve surprises. The team communicates well by laying out options clearly and answering questions on the spot. Speed shows in how fast they respond to calls and get out to fix things like leaks in air conditioners. Homeowners note the honest and caring attitude that makes dealing with breakdowns less stressful in the Texas heat. This steady performance across many jobs adds up to solid ratings overall. People appreciate that the crew takes extra time to ensure the system works properly after service. DIRT Score 4.09 from 43 reviews on Finds.

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“I have been using Ace A/C for years and have never seen another company of any kind of work that is better than ACE. Not only do they do excellent work at a reasonable price, but Karl and his team are kind, honest, and really caring. With this Texas heat it is a very stressful situation when you are having a house full of company and the A/C stops cooling. That is exactly what happened this July 4th weekend. When I called Karl in a panic, he came right over, discovered the problem and worked overtime on a Friday night leaving his family to fix the problem. He saved my weekend!! He makes me feel like I am special, but I have heard him talking to other clients and he makes all of his clients feel like he cares and that is because he really really does. I would highly recommend ACE A/C!! Karma C.”

“So glad that a friend recommended Ace Air Conditioning to me. Karl and his team evaluated our problem and gave a few different options for repair vs replacement. He was gracious to answer any questions we had and helped us make the best decision to move forward. He really cares about his customers and wants to help people get the best option for their money. I had already received a repair quote from a different company so I had a ballpark idea of what the job might be, and Ace beat them hands down! Highly recommend!”

“Update: This is my second time using Ace for air conditioning service and repair and I am a very satisfied customer. They answered my call right away and scheduled service on my mini-split air conditioner very promptly. After repairing a leak and recharging my unit, they put in the time necessary to thoroughly check that my system was operating correctly. Many thanks to Ace! Looking forward to more comfortable winter and summer from here on out. Ace air conditioning came out in the cold to help me set up my heat pump/mini split unit. I really appreciate their quick professional service and expertise. They went beyond what I hired them to do and made sure that everything on my mostly DIY install was working properly. I would recommend them to others in our area.”

“0 stars.... Wow. Can't believe the unprofessionalism. I thought it was just the technician that was the problem last time but this time it seems to be just whoever you speak with. Last time, several years ago, the so called tech was in my attic cussing like a sailor. Granted it is hard to get up there and over the ducts with only boards to step on. I told him that he could gather his stuff and go if it's too hard to do. He finished and left. Ok, so recently we noticed the ceiling bulging and a little while later the ceiling fell down and it was soaking wet. My husband went in the attic and couldn't believe what the Ace technician did. He cut the drain line turned it upward and capped it off. The pan filled slowly and over flowed therefore ruining ceiling, insulation and floor. Also , left two Freon canisters and lot's of trash up there.My husband ended up fixing that his self. This time he by mistake called them to fix the heater. Access to the attic has been changed so they can get to it easier, just need a 10 or 12 foot ladder to get in the attic, EASY. My husband did it several times and we're old. Yesterday said they would be here today, this morning said he couldn't because he doesn't have a tall enough ladder ,whaaaaaat??? Treat customers like crap and you're going to hear about it but as a so called professional should be able to hold composure and act like it. Found someone who said no problem I'm not scared to climb a ladder lol. Unprofessional when called, tech unprofessional and very terrible work.”

“Carl and the crew at Ace Air are great. They came out very quickly after we called, even in the peak of summer heat (busy time for them). They ended up recommending replacement of our unit, which they were able to install within three business days after I informed them of our decision to order it. Pricing was very reasonable, especially for good quality equipment. Very friendly service! Update, 1/2026. Originally posted in 2020 or 2021, I believe. Since then, we’ve moved, replaced all 3 HVAC units in our current home, and have done a variety of other projects. I’ve also recommended them for my parents’ home and their business in Athens. Every time, they show up on time, diagnose and fix the problem quickly, and are very reasonably priced. I appreciate them!”