Joshua Thompson A/C & Heating

Joshua Thompson A/C & Heating runs out of Tyler, Texas and handles HVAC work for homes throughout the area. They focus on air conditioning repairs and heating service, stepping in for routine maintenance visits as well as urgent calls when units fail and leave houses too hot during the long East Texas summers. The crew has built its standing by treating every customer fairly on both simple upkeep jobs and bigger breakdowns, showing up ready to sort out the problem without extra trips or added headaches that often come with HVAC issues in this part of the state.

James from the team handled a same-day call for Kirk Grey and spotted a bad thermostat right away, pulling the right replacement straight from his truck to finish the job fast. Jackie Erwin got the same quick response when James assessed her system, ordered needed parts, and returned to install them the day they arrived. Camailyn Vega had a technician walk through every detail of the work, answer questions, and lay out the next steps clearly so nothing felt unclear. Anthony T noted the whole crew stayed friendly and on top of the process from the first contact through completion, covering both cooling repairs and heating fixes without dragging things out.

Customers keep pointing to the fast arrivals on the day service is requested, the accurate first-visit fixes that skip extra diagnostic runs, and the clear talk about options and costs that keeps bills honest. Reviewers mention the crew finding active warranties to avoid unneeded replacements and sticking to safety steps like masks during indoor work. That steady record on speed, quality, and straightforward communication adds up across hundreds of Tyler jobs. DIRT Score 5.0 from 231 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“James from Thompson Air Conditioning kept me informed of his arrival on the same day I requested a service call. Within the first 10 minutes he was able to diagnose the issue, which in my case was a bad thermostat. To my surprise James did have the correct replacement on hand in his truck. The new thermostat was installed in a short period of time and the problem was resolved. Thank you Thompson Air for being responsive and fair priced for this service call! Kirk G.”

“James came out same day and assessed the problem. Ordered the parts and had them installed same day they came in. Very nice friendly knowledge guy. I would definitely call Thompson Air Conditioning Service for any future needs.”

“He took the time to explain everything that was happening in detail, answered all of my questions, and made sure I understood each step. He also clearly explained the next steps to take, which made me feel informed and confident moving forward. I truly appreciated his patience, professionalism, and kindness.”

“Awesome experience! Thompson AC provided outstanding customer service from start to finish. The staff was friendly, knowledgeable, and professional. I would highly recommend Thompson AC to anyone needing air conditioning services. Great job!”

“The Thompson AC company that installed our new Trane unit were very professional and exceptionally polite. The operational features were thoroughly explained to our satisfaction. We are very pleased with the two-man crew’s work ethic! Great company indeed!”