Floyd Services
HVAC Contractor · Waco, TX
About
Floyd Services handles HVAC work across Hamilton County, TX, where many homes still run older heating and cooling setups that need updates to stay safe and efficient. The company focuses on air conditioning and heating repairs along with full replacements for both gas and electric systems in houses that have seen decades of use. Their crew takes on the typical jobs that show up in this part of Texas, from swapping units that no longer meet code to getting systems back online after simple failures like dead batteries or worn parts. David leads the team on these calls and keeps things moving without extra steps.
David and the crew respond to same-day calls when an AC quits during hot weather or a furnace stops in colder months. They replace old gas furnaces with electric models, put in new outside AC units, and fix issues on the spot such as faulty parts that require ordering and quick follow-up installs. Homeowners note the crew stays most of the day on bigger jobs to test everything properly and explains the fixes in plain terms without pushing extra work. One customer had her batteries changed and the unit fixed the next day once the part arrived, while another saw the full furnace and outside unit swapped in a single visit with everything checked before the team left.
Customers keep noting the honest approach and clear communication that sets this crew apart on most jobs, along with fast response times and solid results on replacements and repairs. Speed and quality land high with the majority while price stays reasonable for the work completed. A few point out that follow-up calls after an install can go unanswered, which drags down the overall marks for reliability. DIRT Score 3.94 from 64 reviews on Finds.
DIRT Score Breakdown
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What Customers Say
“Great company, David is knowledgeable and extremely nice and honest. We have an older house and the old unit was not up to code or safe to use. He replaced our old gas furnace with an electric one and replaced the outside ac unit as well and was here most of the day with his helpers making sure everything was done right and up to code. He does whatever he can to help his customers and the one on one you get from this smaller company is nice because he gets to know his customers by name and not just a number.”
“Changed my batteries and my unit wouldn’t come on. Called Floyds and David came right over next day and knew what it was right away. Explained everything so i could understand. As soon as the part came he was over to install it and is working great! He was very friendly and knowledgeable and professional through the whole process. Responds to calls and texts promptly. Very happy with them and will recommend to anyone.”
“⭐⭐⭐⭐⭐ We had an amazing experience with this A/C company! Our AC unit went out and they were able to come out the same day. The technician was professional, friendly, and explained everything in a way we could actually understand. No pressure and no upselling. He diagnosed the issue quickly and had our air blowing cold again in no time. Pricing was fair, communication was great, and they even cleaned up before leaving. You can tell they truly care about their customers and take pride in their work. We will definitely be using them for all future maintenance and recommending them to friends and family. Highly recommend!”
“Came and put in my AC/heater unit. Afterwords I have tried contacting him multiple times for issues with no response. I do not recommend and will never use this company again. If you’re going to have a business and someone has questions about something you did you should have the decency to answer the phone. Also note this it’s over months of messages not just once. Response to your comment: This actually has nothing to do with the electrical work I have had completed. This is in response to me asking you a question regarding the unit over the past few months and I have text proof to do this. You have never said you were voiding my warranty and that is illegal as we have a signed documentation and you are not allowed to void my warranty. Also, you did not tell me until after installation that electrical work needs to be fixed and I have done this however just because you dont like I did not use your electrician that I used mine you are not aware of this. You threatened me to come and turn my heat off at my house when it was 20 degrees outside and you were told that you will not be allowed in my house that is not bodily harm.”
“This guy did a great job and was very thorough. He recently worked on my son's ac and got it going in 5 min. I need work on mine now and then so I asked about preventive maintenance and he gave me a lot of tips I didnt know . I will definitely be using him for all my ac and heating issues in the future .”
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