Pure Energy

Pure Energy handles HVAC work for homes across Ellis County, Texas. The company takes on heating and cooling jobs in an area where summer heat often pushes past ninety degrees and winter nights can dip low enough to freeze pipes. Local homeowners rely on steady air conditioning to manage humidity and dust that builds up fast in the region. Pure Energy focuses on keeping systems running through these conditions without adding extra layers to the process. Their crews deal with the daily demands of Texas weather that wear down units quicker than in milder climates.

They perform installations of new air handlers and condensers in existing houses or during builds, along with repairs on compressors that stop working in peak summer and duct cleaning to improve airflow in older homes. Routine maintenance visits include checking refrigerant levels, replacing filters clogged by county dust, and calibrating thermostats that homeowners report as inaccurate after a few seasons. Crews also handle emergency calls for units that quit during heat waves and address issues like fan motor failures or coil leaks that show up often in Ellis County properties. Work gets scheduled around the weather to avoid leaving families without cooling for long stretches.

Feedback from customers shows mixed results on how quickly jobs get finished and whether the pricing matches the outcome. Some note solid fixes that hold up while others mention follow-up visits needed for the same problem. Communication comes across as straightforward in most cases but inconsistent in others, and overall quality lands in the middle range for the trade. DIRT Score 3.63 from 105 reviews on Finds.

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“I am writing to express regret and dissatisfaction with my experience as a customer of Pure Energy. Before I decided to go solar, my monthly energy expenses were approximately $100. However, after installing the solar panels, my energy costs remained at $100 per month, and I now incur an additional $138 monthly payment for the solar panels. Essentially, my energy costs have more than doubled since I chose Pure Energy. My unfortunate journey with Pure Energy started with Brad, an aggressive and dishonest salesperson. Brad confidently assured me that signing up for solar with Pure Energy was a no-brainer, promising a fixed monthly payment of $113 for energy. He also falsely claimed that all my neighbors had signed up for solar with Pure Energy, which I later found to be untrue. Brad convinced me to hand over a portion of my tax refund to GoodLeap, the finance company, with the promise that it would lock in my monthly payment at $113. Over the past two and a half years, I have made numerous calls and sent multiple emails to Pure Energy to express my frustration regarding the significant increase in my energy costs. I have spoken to customer service representatives Gabriel and Linda, both of whom have repeatedly told me that I agreed to this arrangement. However, I find it hard to believe that any consumer would willingly agree to an arrangement that results in higher energy costs. Gabriel and Linda have also mentioned solar buy-back credits, which I have come to realize I will never benefit from because the solar system sold to me is undersized for my home. Two weeks ago, Linda requested my last three months of energy bills, but no one from Pure Energy responded for at least a week. After making persistent efforts, I managed to get in touch with Gabriel again, who reiterated that I had agreed to the current arrangement and acknowledged that my electricity costs are now two and a half times higher than they were before I went solar. Unfortunately, Gabriel informed me that there is nothing he can do to resolve this issue. I have repeatedly asked for a supervisor's phone number, but all I ever get is voicemail. This experience has been extremely distressing and frustrating. I urge Pure Energy to take immediate action to address and rectify this situation.”

“I had Pure Energy solar installed at my house in 2022. Most people think about solar they think about saving money and contributing to the health of the environment. Those were my reasons for getting solar. I have been extremely dissatisfied with my experience with Pure Energy solar systems performance. I’m not sure if they under sold me panels, but I did not receive what I think is the adequate amount of panels to produce a credit on my bill to where I wouldn’t have to pay an overage. Not only do I have a loan payment on my solar of $150 a month but I also pay an overage of 101 to 150 a month making my total approximately 300 a month for my solar. Prior to solar my energy bill was only $120 at the highest. More than likely, I should never have been sold solar and feel that I was taken advantage of and under sold panels. I am just one person and from what I understand by my energy usage. It is very low compared to most people’s and I am just baffled at why I’m paying so much per month. I was all scheduled with another solar company for installation and was convinced by the sales people that they could give me a better deal and so I moved forward with Pure Energy. If there was a way to return my solar system, I certainly would. It has robbed me of some joy in living in my new house because I have this burden of $300 a month on my head And has even made me consider selling. I would not recommend solar to anybody nor would I recommend Pure Energy solar! When seeking out a solar program, make sure that you are getting comparisons and that their panel count is the same.”

“I recently had solar panels installed by pure energy , and I couldn’t be happier with the entire experience. From the very first consultation to the final installation, the team was professional, knowledgeable, and incredibly helpful. They took the time to explain all of my options, answered every question thoroughly, and provided a customized solution that fit both my energy needs and budget. The installation process was smooth and efficient — the crew showed up on time, worked diligently, and left everything clean and tidy. I was especially impressed with how they handled the permitting and paperwork; they made the whole process completely hassle-free for me. Since going solar, I’ve already seen a noticeable drop in my electric bill, and it feels great knowing I’m doing something good for the environment too. I highly recommend pure energy to anyone considering solar — they truly go above and beyond to deliver quality service and lasting value.”

“Not only am I saving money on my electricity bill, but I also feel great knowing I’m reducing my carbon footprint. The system has been performing even better than expected, and the monitoring app makes it easy to track my energy production. If you’re considering solar, I highly recommend this company. They truly care about their customers and deliver top-quality service!”

“Salesman was very nice, install damaged my wall had to call multiple times for them to fix. Now not producing what they said and paying more than before panels. Customer service sucks no one EVER calls back! Do yourself a favor and take that money you were going to spend and toss it in a fire pit cause that is what you essentially are doing. By the way get some advil to deal with the ensuing headaches!”