El Campo Refrg& Restaurant Supply Inc

El Campo Refrigeration & Restaurant Supply, Inc. works out of Wharton County, Texas on commercial refrigeration jobs that tie directly into HVAC systems for restaurants and bars. The company supplies and installs cooling equipment that keeps food service operations running in the local heat, where units face constant heavy use from high temperatures and humidity. They focus on ice machines and similar setups that businesses need to stay operational without constant breakdowns. Homeowners and shop owners in the county often turn to them when standard cooling fails under load or when new equipment has to fit tight kitchen spaces.

Their crews handle sales and service calls on specific machines like in-counter nugget ice units and shop ice makers. Michael and his team have walked customers through exact model selection, full operation training, and installation so the equipment runs right from the start. Jody has stayed late on the phone to explain options when buyers could not reach the shop during regular hours. On one service visit a tech diagnosed an ice machine issue on site after a five hundred dollar upfront call fee and added a cleaning step that cost another one hundred forty one dollars to finish the repair. These jobs show how they manage both straightforward purchases and repairs that come up in busy commercial kitchens.

Customers keep coming back because the crew moves fast on requests, explains costs upfront, and delivers equipment that holds up without extra headaches. Reviews highlight solid communication from the sales side and fair pricing on the machines themselves when the full setup works as promised. The lower marks usually come from service fees that feel high at the start, yet most still note the work gets completed without dragging out. DIRT Score 3.96 from 36 reviews on Finds.

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“Michael and the crew are awesome! They got me the exact machine I wanted, helped me with operation and set up, and at the right price! I love my ice machine and it was absolutely worth it!”

“5 stars. Now this place cares about service. They want you happy. They are the last of their kind. Great place for big purchases. Seriously, you’ll regret buying from somewhere else. I wish I’d known about them when I got my first house. Go with ECR, trust me you’ll be happy you did.”

“Needed a service call on an in counter nugget ice machine. They said the service call would be $500 up front. I thought that was a bit but ok'd the job and paid that over the phone. After the analysis, the tech said it needed a cleaning and that would cost $141 more. I paid that to the tech. A few weeks later El Campo refrigeration sends me an invoice for $103 more. El Campo Refrig has now charged me over $762 for a cleaning. Its not the money really as much as it is the dishonesty and the cost that never stops growing.”

“We had a great experience at ECR. We were in need of an ice machine set up for our shop. The salesman, Jody, was extremely nice and knowledgeable on the phone. We explained that we may not make it as my husband was the one heading there, but he had to finish a job first. Jody offered to stay late if we needed, as long as we called. This place still knows what customer service is. My husband's experience was equally good when he actually got there and we brought home exactly what we wanted/needed.”

“We purchased an under counter Manitowoc ice maker for our home. Within 24 hours after the call- we had a new one installed by a service tech who was trained from the home office in Wisconsin. He took his time and thoroughly and professionally answered all my questions. We then received a follow up call from the owner. What a pleasure! Definitely will trade with this business serving in my area again!”