Victory Air Conditioning & Heating

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“I wish I could put zero stars. As a home owner, this is, by far, the worst company I have ever had to deal with. From the moment my home warranty company put me in touch with these inept people, it has been a nightmare! They have told us so many lies, wasted over 7 weeks of my life just trying to get my A/C repaired in the summer in Texas!!!! They worked for about an hour and a half then stopped. 9:30-11 AM. I called their office to complain and was told that they were "waiting on a part." Why didn't the technicians tell me that? Why didn't they check their supplies before they started the job? Also, they left my front door and screen door wide open- letting in about 20 mosquitoes. They left the door to the garage wide open after I showed them where the breaker box is Seriously, if your warranty company suggests these guys, don't allow it! We had to pay $505 out of pocket to this company. That is something we have never had to do before with any other warranty repair! UPDATE When I asked the company for a receipt of the work they did, I was told no, contact my warranty company for that. Not even a warranty for the parts they installed?! What kind of company doesn't warranty the parts and labor they install?! Every company who has done a repair at our house has always had me sign the receipt and leave a copy for me.”

“When I needed my AC fixed.. I called Victory Mechanical, and their Tech was at my house within the hour. They were very Professional, Prices were Awesome and the Tech explained everything to me about the issues with my system, and he broke it down so that I understood. He respected my home.. He used shoe covers and did not leave a mess where he was working. I highly recommend this company.. I will not use anyone else for my Ac & heating. I even signed up on one of their Maintenance Plans so they can help me maintain my system to help avoid bigger issues that could arise.”

“We use Victory Mechanical for our own personal home and all of our church HVAC needs. They are extremely professional and their techs care about getting the job done right. They have installed and maintained the 10+ units at our church for more than 5 years and made sure things were done right every time. We have also used them for plumbing and electric while building our new youth facility and were not disappointed. We choose to refer them to all of our congregation members and friends because we appreciate that they are willing to go the extra mile to make sure we are taken care of. We are actually about to purchase another new ac unit for the church through Victory and know that they will meet the need quickly, as always.”

“Wayne came to our house to investigate why our system was loosing Freon. The other tech's (from other companies) took our warranty money, charged the system, and left. Wayne (and his new apprentice) took the time to pull the cabinet for the evaporator core apart and find the actual leak. He charged the system, so we could have AC until the warranty company authorized the correct repair. He filed the report with Fidelity in a clear way, so that there was no chance of a refusal on the warranty side. Once the part came in, Wayne returned, took the old unit apart, had to make some changes, and made the new core fit our old existing cabinet. Not only did he make the AC work more efficiently, but he also redid the existing drain to keep it from stopping up with mold or debris. GREAT SERVICE!!! - you never hear from people who are happy when something works, because that is what is expected. You only hear from the people who have been let down by something that broke, and limitations of the world to get it back in running within the time-span they imagined in their head. This company communicated clearly with me, worked with my schedule, got my 63 year old house cool again, and made the system better than it was to begin with. For that, I am grateful.”

“Victory Mechanical came out to service a water heater in our home. From the moment of our first conversation we were made to feel like we were a priority. The office staff was professional and diligent in their communication with us. The technician arrived on schedule and was thorough and extremely knowledgable about his work. He was also meticulous and did things "right", all while being very courteous. We are giving Victory Mechanical 5 stars for impeccable customer service and outstanding work. We will definitely be calling them for future plumbing needs!”