Baez Heating And Air Conditioning LLC

Baez Heating And Air Conditioning LLC runs HVAC work out of Wylie, Texas. John Baez leads the company and the crew handles installation, repair, maintenance, and replacement for air conditioning, heating, heat pumps, ductless systems, and related duct work. They also cover indoor air quality items such as air purifiers, ventilation, and filtration. The business lists service across Wylie, Rowlett, Plano, Lavon, and nearby spots with options for both homes and commercial sites.

Reviewers describe jobs that include same-day fixes on outdoor units, full HVAC and furnace replacements, controller card swaps, wiring repairs, and tune-ups on older systems. John, Sam, and Jacob show up for these calls, walk through what went wrong, set up smart thermostats, and finish the work without extra charges on some add-ons. One customer needed help with a Mr. Cool mini-split that other crews could not handle, and the team sorted the issue in two days.

Response times stand out in the accounts, with arrivals in under an hour after a call or text, next-morning slots after evening messages, and weekend scheduling that moves to Monday. Crews give clear updates on when they will arrive and finish, quote competitive prices, and lay out repair versus replacement choices without pressure. The area includes Rockwall and Wylie with same-day options noted on many jobs.

Twenty reviews all rate the company at five stars. Common points include fast diagnosis, honest explanations, clean installs with proper protection on floors, and reliable follow-up on maintenance plans. Google shows a five-star mark though with no reviews posted there yet.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Baez heating and air-conditioning were amazing! They were very professional explained what was wrong with my unit to me and were able to fix it same day. I am 100% satisfied with their work and would recommend them to anyone and everyone who needs help with their AC unit.”

“John and his team did a fantastic job of removing the old unit and installing a new HVAC system. He took the time to personally walk me through all aspects of maintenance and how to optimize the performance of the new unit. His team even set up our new smart thermostat with the system at no additional charge. They worked fast and efficiently with a clear line of communication as to when they would arrive and when they expected to finish. Highly recommend for anyone looking to update/replace their HVAC!”

“I was very pleased with the service with Baez Heating and Cooling. I called them and left a message at their 24 hour number about 8:30 pm. They returned my call and then scheduled me for the next morning. The young man arrived the next morning, he was courteous and efficient. He repaired the outside unit quickly and I had cool air again.”

“Baez heating and air did a fantastic job with a complete hvac and furnace install. Clear communication, quality work, and fair pricing. John and Sam were excellent to work with.”

“Texted John Baez over the weekend to let him know one of my two units was down and he was able to get me added to Mondays schedule. He was able to source the controller card that went bad and get the wiring fixed that caused the short. Baez and team are my go to for all HVAC services and I highly recommend them to anyone in Rockwall or Wylie areas.”

“So good to know someone you can trust! Baez has put in multiple HVAC's for us, kept us on maintenance contracts and repaired systems when we were not at the location. Such a great guy/family & company, highly recommend this company+++”

“I called John Baez and he picked up, got my info, and scheduled someone to come out within an hour. Sam was amazing, explained everything, and really helped us out. We’ll definitely call Baez AC for all future AC/ heating services and highly recommend to friends and neighbors.”

“I called this morning requesting support for a Heater that was not working. Jacob was at my place less than 45 minutes later and quickly fixed the problem. Flawless service quality - I highly recommend them”

“Sam came out this morning. I called a few hours ago. Diagnosed the issue quickly and accurately. Then proceeded to fully check the HVAC unit to ensure everything was running as it should. Thank you Sam!”

“We called Baez for the first time to check out our upstairs are conditioner. After inspection they provided us a number of options from repairing our 11 year old system to installing new. We felt that the best option was a replacement unit. The cost proposed was competitive but what made this a great purchase was the quality of the install. As a family owned business reputation is the heart of their business which is reflective in the quality of the work. I know enough to be dangerous when it comes to HVAC repair. The solder joints in the copper pipe connections were perfect . They tarped our hardwood and carpet. The drip pan in the attic was installed with a clean out valve etc. Truly professionals from start to finish.”

“OMG, finally found a HVAC & A/C company who knows what they’re doing. John and Jacob did an OUTSTANDING job and have taken a worry off my back. HIGHLY RECOMMEND to anyone looking for their services. Fair priced and informative w/workmanship they provide. Thank you gentlemen!!!”

“Our AC wasn't cooling upstairs and Sam came out and fixed it right away. Service was perfect and price was great. I'll be calling Baez for all of our HVAC needs in the future.”

“They were quick to respond and very professional. Were able to come out same day! Did a great job explaining what was wrong and completing the repair. Very happy and would definitely recommend to anyone looking for service!”

“I was so impressed with Baez Heating and Air! I called in the morning and had them there same day. They came in, fixed my unit informed me of what happened and how to avoid it in the future. They were so professional and so knowledgeable. I will use them for ALL of my A/C issues. 5 stars! Highly recommended!”

“Amazing! Not only did they get the job done quickly and efficiently, the price was beyond fair! These guys are professionals and honest about the entire set up! The maintenance package is extremely affordable and I’m very pleased with everything from them being on time, giving me a quote, communicating clearly about my options and no pressure sales. John and his son are phenomenal! Max and his team were equally amazing! Highly recommend these guys! Highly recommend!!!”

“Great service. AC stopped working and they arrived within 2 hours and got it fixed right away. Great communication”

“I called Mr. Baez to come out and check our AC unit and give us a second opinion. He was very honest, professional and friendly. He checked it and confirmed the same thing the other company had said. He repaired our AC and gave us a better deal. We were very pleased with his professionalism and kindness. He honestly was a super nice man. We will definitely use Baez Heating And Air Conditioning LLC Service again!”

“I very highly recommend Baez Heating and Air. They were quick to respond to a service call, where I was met with friendly, courteous technicians. They quickly diagnosed the problem and in no way did I feel pressured with an up-sale to something I didn't need or want. They explained my options, answered my questions honestly, and I made a well informed decision. While no one wants to replace a major component in an AC system, due to the expense, I feel like I got a fair deal at a fair price. I'll definitely use Baez Heating and Air in the future.”

“We have a Mr. Cool mini split with two heads. We have had such a hard time finding competent contractors to work on it. Many say they can, but they can't really. After a month of dealing with someone that didn't know what they were doing, we found Baez!!!! They came out within a day and assessed our issue and we were completely fixed and up and running within the next day. They are great communicators. Prompt, polite and they do amazing work. I strongly recommend Baez.”

“I cannot say enough what a wonderful experience it has been to work with Baez Heating and Air Conditioning! I count myself super lucky to have had John recommended to me by a friend who spoke very highly of him. He came out to our house within a day or so after meeting over the phone and outlined his whole plan for replacing our 26 year old system. He and his crew were timely and professional, and the work they did was exceptional. We are very pleased! This is a solid and honest company. Thank you, John!”