Martin Heating & Air, LLC

Martin Heating & Air, LLC runs HVAC work from Wylie, Texas under owner Steve Martin. The company handles heating and cooling installation, repairs, tune-ups, heat pumps, ductless mini-splits, furnaces, thermostats, duct cleaning, air purification, humidity control, and maintenance plans for homes and commercial jobs across Wylie, Rockwall, and nearby towns such as Sachse, Lavon, Allen, and Plano.

Homeowners bring them in when air conditioners quit on hot days or weekends, when old units over twenty years old need full replacement, or when capacitors, fan motors, evaporator coils, and circuit boards fail after power surges. Techs named Jesse, Roberto, Rigoberto, John, Jonathan, Dustyn, Benjamin, and Omar diagnose issues on the spot, explain the cause and fix, install new energy-saving systems that cut bills, and leave the work area clean without adding charges for problems that do not exist. Reviewers note same-day or next-day arrivals, quick fixes at reasonable cost, and discounts when signing up for ongoing service.

The crew answers calls fast, sends appointment reminders, shows up on time even evenings and Saturdays, and keeps customers informed while the work happens. Steve Martin often takes the first call himself and offers multiple options on bigger jobs. Pricing stays straightforward with no surprise markups, and the office staff including Monica handles scheduling and follow-up without hassle. Service reaches the listed towns with free estimates available by phone at 469-380-9864.

All the reviews rate the company at the top mark for honest explanations, prompt arrivals, and clean results on both repairs and full installs. Repeat customers mention using them for years on tune-ups and new equipment, with recurring notes on fair costs and techs who answer questions directly.

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“Absolutely fantastic experience! Highly recommend. The call to schedule was absolutely easy, they came within just 3 days of my call, sent reminders, and got here when promised. My tech Jesse was delightful - friendly and terrific to explain what he did and why. Wonderful company! Even my doodles Bayley and Bella love Martin Heating & Air. They gave our tech Jesse their own special send-off when he finished his work!”

“Martin Heating and Air is the absolute best!! I have been using them for about 6 years now. I recently had an issue on a Saturday evening and a tech was able to come out within a couple of hours. He was able to diagnose the issue quickly. He was also great with all the questions I had. I highly recommend them for all your AC needs.”

“I called on a Thursday afternoon and scheduled a Friday morning appointment when my air conditioner wasn’t working. Half an hour later, towards the end of the day, I received a call that they had a technician finishing a job and would be available if I wouldn’t mind them coming over on short notice. They quickly diagnosed the issue and fixed at a very reasonable price. I also received a discount for signing up for their maintenance service. They were professional, reasonably priced and didn’t try to quote me on an issue that didn’t exist. I’m definitely using them as my HVAC company moving forward.”

“Great experience with Martin Heating & Air. They were professional, honest, and explained everything in a timely manner. Steve Martin the owner was great, so was the tech. Rigoberto and the very nice desk staff. I called another company and they quoted me $140 just to inspect AC on a house we are under contract for and needed to further inspect HVAC after inspection. HIGHLY RECOMMEND, SAME DAY SERVICE.”

“Martin Heat and Air was great to work with. They are prompt and very knowledgeable. I asked a lot of questions and got great answers. Roberto was very professional and had great advise pointing out things that I had no idea were needing to be maintained. The price was very reasonable.”

“My old A/C units gave out. Martin Heating and Air tech Roberto made great recommendations for new units. They were installed in a timely fashion and they work great! New energy saving units will save me money on my energy bills!”

“A/C went down and I called multiple companies. Martin Air and Heat came out and tried to fix the unit. Being over 20 years old, I figured it was a goner. They came in a bid lower than the big guys and sent a crew out for a new system. I was given multiple options by the owner and choose what worked best for us. Very happy with assessment, ordering, installation and follow up. When my second unit goes out, I use them again.”

“I cannot recommend Martin Heating & Air enough. Steve and his entire team are the absolute best. Not only are they incredibly knowledgeable and amazing at what they do, but their prices are fair and they are truly kind, genuinely good people that actually care about their customers. It shows it the way they conduct their business and that’s beyond rare these days. You feel like a person being cared for and heard, not a number. With Martin Heating & Air you can rest comfortably knowing you’re in good hands. Side note: Roberto V. was just wonderful. Hope to have him back out in the future! Also Monica is so kind on the phones. She’s a joy to work with! 10/10”

“Had a great experience with Martin Heating & Air! John C. was very prompt to respond and come out on a weekend after a power surge fried a circuit board and the unit stopped working. He was friendly, attentive, and took his time explaining everything he needed to do. We appreciate the transparency and professionalism. Highly recommend!”

“Great work from Martin Heating and Air. From their field technicians to their administrative staff and customer support team, they have consistently demonstrated professionalism and exceptional service. We have been using Martin Heating and Air for over three years and look forward to continuing our partnership for many years to come. Highly recommended.”

“John came out today and was very professional and courteous. I called today and he came out same day. Spring tuneup and a part change. Very transparent with services. Thank you Martin A/C, will def recommend yall and call if I need anything else.”

“My experience with Martin AC was a great experience. I was treated extremely fairly very prompt service and extremely good prices. I would recommend them to anyone and I would be glad to use them again in the future. Matter of fact, I will be using them for my maintenance care from this point forward. Steve was excellent and so was Omar.”

“Our A/C & Heating system went down on a Saturday evening. I didn't need a technician right away (temps weren't bad), but called to leave a message so I could get a call back on Monday. Within minutes the owner of the company called me back - I was stunned. Monday at 7am, I got a called back from Steve to set my appointment for today - what great service. Their technician, Jonathan did a great job and has our system up and running”

“John K. Was our comfort consultant. He was great. He made a very stressful situation so much easier to deal with. He was very knowledgeable and explained things so I could understand. Top notch customer service!! Thank you John!!!”

“You guys came out and took care of the matter at hand and I was very pleased. The technician Roberto was very professional and did an outstanding job he took care of the problem with AC. I've used you guys before and you continuously do great work so keep up the good work. Steve, thank you for all that you and your company does and that includes the staff answering the phones.”

“Steve was very fair with pricing and Dustyn and the installation team were excellent. Very swift response. Very neat and clean installation. Everything looks very well dressed (cables, pipes, etc.). This is my second unit they have replaced. Highly recommended.”

“John was a delight! Super thorough and took his time breaking down my system’s health, pleasure to work with and would recommend such a kind, helpful, respectful person for all your HVAC needs!”

“Benjamin was prompt, courteous, and very informative while he was here. He kept me updated on everything he was doing! I highly recommend Martin Heating & Air to anyone!”

“Awesome services, quick service, tech great at explaining issues. Scheduling was easy and the invoice and documentation was organized.”

“’ve only been using Martin Heating and Air for a few months after having to replace my AC unit, but I’ve been really impressed with their service so far. Today’s visit was especially great. John took the time to explain parts of the system I didn’t understand in a way that actually made sense, which I really appreciated. He was incredibly personable and kind—honestly the type of person who just gives off trustworthy, feel-good vibes. The kind of guy you’d trust to watch your kids… if you had little kids! 😄 I understand he’s fairly new to Martin Heating and Air, but I think you’ve got a real winner on your team. If today is any indication, he’s going to do great things for your company.”