Sailor's Air & Plumbing

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“Have had them out to clean my dryer vent as the tune-up on my A/C! Each technician (Addison and Steven) was here right on time, friendly, and very informative and thorough. Great service and I would absolutely recommend them!”

“Jose was great. He walked me through what I needed to have done. He actually showed me where the problems were. He also advised me on things that will need to be changed down the line since my plumbing is the age of the house. He was very knowledgeable and honest about what I need for today and what I can do later. After the work was done he showed me the finished product. He work with precision. I enjoyed his respect for my home. He wore covers over his shoes and was very polite. I want to mention that he worked with is company to help me with pricing. Thank you Jose. I am a pleased customer 😀.”

“Jose was very polite and professional. He told me everything he was gonna do so I would know what was going on. I would definitely recommend Sailor's to anybody 10/10 Jose keep up the great work!”

“I had a great experience with Sailor Air and Plumbing Company. Steven, the technician arrived before time. He was very professional, courteous, and took the time to thoroughly inspect my system. He explained everything in a way that was easy to understand and answered all of my questions. I appreciate his honesty and attention to detail. It’s hard to find service professionals you can trust, and I feel confident that he genuinely wanted to help. I would highly recommend this company to anyone needing HVAC service and will use them again in the future.”

“Jose is wonderful! So helpful and knowledgable. He was able to go over all the problems and options with me. He went above and beyond!”

“Very disappointing experience with the HVAC service I had my HVAC system serviced about a week ago, and I was told after the maintenance that everything was working properly and there were no issues. However, within just a few days, I noticed that the cooling was not working properly. The temperature in the house stayed at 79°F or higher, even with the HVAC system running continuously. I contacted the company, and a technician came out to diagnose the issue. Unfortunately, I was in a meeting when he arrived, so I asked him to wait just 5 minutes so I could understand what was happening and discuss the issue with him. Instead, he told me he would call me back. I never received a call until I followed up two or three times. I eventually received a call around 8:30–8:45 PM, when he explained his findings. My biggest concern is this: If there was an issue with the system, why wasn’t it identified during the maintenance visit just a week earlier? And if the technician noticed something during the diagnostic visit, why was there no immediate follow-up, action, or clear report? We have now been dealing with an uncomfortable, hot house for 2–3 days. The following day, I called multipl”

“Excellent service! Morgan was on time, professional, and quickly diagnosed the issue with our AC. He explained everything clearly, completed the repair efficiently, and made sure everything was working perfectly before he left. I highly recommend Morgan and Sailor's for any HVAC needs!”

“Excellent service! Friendly and knowledgeable technicians. Great maintenance program. Our technician Cody Lee was respectful, kept a clean workspace, and cleaned up after himself. He was quick and efficient, but didn't rush through the work. Would recommend Sailor.”

“I had a great experience with the HVAC technician. He performed a thorough inspection of the indoor fan unit, the outdoor condenser unit, and the attic to make sure everything was operating properly. He took the time to explain the current condition of the system, answered all of my questions, and provided valuable advice on preventive maintenance as well as potential future repairs that may be needed as the system ages. I appreciated his honesty, professionalism, and attention to detail. I would definitely recommend him to anyone looking for a knowledgeable and trustworthy HVAC technician.”

“Came back from vacation & noticed that house was a bit warmer than thermostat set at. My solution at the time…turn it down lower since we had been gone. Pointed oscillating fan on us & went to bed expecting house to cool down to lower set temp. Got up next morning & house still felt warmer than usual. Decided to call Sailor a/c repair. Made appointment for Tuesday between 3 -5pm. Now noticing about a 15 degree difference in thermostat. Tyrece called and said that it sounded like it may be a little hot in the house, and if we wished he could work us in today, you bet! Tyrece came on time as promised & within 1 hour had our problem fixed & it is already cooling down. Tyrece is very, professional, courteous, and kind. Will not hesitate to call Sailor again in the future.”

“I would stay far away from this company. They lied about the maintenance they perform, they just come out to try to get you to spend 1000s of dollars more. It's all about trying to get the most money out of you. The service manager Steven is horrible. This company is a scam. I would not recommend doing business with them to anyone. During the call they did say that the maintenance covered topping off the refrigerant. I specifically asked this question. Whether or not it actually is supposed to be covered or not I'm not sure, but they did tell me that it was at that time. I didn't even know if that was the issue, I just wanted the system to work more efficiently, which it did not after their version of "maintenance", which is apparently washing the system off with my hose and making a report. In my opinion, maintenance is actually maintaining something and not just showing you a report and using your own water to wash off the outside of my ac unit that I could have done myself. They should, in that case, call it a $49 diagnostic report, not a $49 ac maintenance. You will pay them $49 for them to come to your house and use your own water to wash off the outside of your ac unit. Appar”

“José came over to give me an estimate on replacing my old water heater. He was very polite, came at the early end of the arrival window, which is rare, made sure to put on shoe protectors at the entrance, and was very knowledgeable and open about explaining everything to me. He showed me what was wrong with how my old heater is installed and had example photos of recent installations he had done to show me what it will look like. He gave me a variety of quotes that were well organized and explained on his tablet. Also, José gets bonus points for my usually ornery cat taking a respectful liking to him! Looking forward to his completing the agreed upon work next week.”

“JJ was great! He was very thorough and explained everything. He took the time to make sure that he checked out the system and advised us of any issues that existed.”

“We have been looking for a good Plummer and Hvac specialists. Sailors have a terrific team. Jose and Tyrece did a wonderful job. We are very pleased with their professionalism and expertise. Highly recommend this company.”

“Exceptional service from Steve who did a thorough assessment and honest explanation of the services. They were friendly and straightforward. Steve found the best plan for my budget in comparison to other business and saved me thousands! Then he sent one of his most experienced technicians Tyrece who was able to repair the A/C unit with utmost professionalism. I highly recommend them! Go Navy’”

“The tech Tyrece was professional and knowledgeable. He was very personable as well. I would definitely use their service again!”

“JJ came out for an AC tune up today and was super prompt and professional. He was very thorough and explained everything he found and gave me several options for remediation. He took extra time to answer every question I had. Thanks JJ and Sailors!”

“We have had only positive experiences with all Sailor's employees, but especially Steven, JJ, and Tyrece! We ended up needing to replace both of our units. Every step of the process was explained clearly and thoroughly, and all of our questions were answered. Pricing was fair and reasonable, and the units chosen were based on our needs, rather than a cookie cutter approach. Scheduling was also simple and prompt. We will be Sailor's customers as long as we live in the area!”

“Jose from Sailor's helped out big time. Was very attentive to all questions I had. Did the job perfectly and was incredibly personable the entire experience.”

“I had a great experience with the AC service technician, JJ. He arrived on time and was very professional throughout the visit. He took the time to answer all of my questions thoroughly and made sure I understood the situation clearly. He explained the issue in a way that was easy to follow and didn’t rush through anything. I really appreciated JJ's honesty and willingness to help. Highly recommend his service! Update 6/26/2026: Thank you, Addison Neely, for you quick arrival and initial diagnostic of the issue. He provided a quick follow up plan and recommended a specialist for services outside the scope of the company.”