Georgetown Air Conditioning & Heating

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“GT AC and Heating has done a great job for us over the years. They have an excellent technician who we have been thrilled to work with. Blake is an incredibly personable young man and very knowledgeable. He has replaced two programmable thermostats for us along with handling our maintenance and filter changes over the last couple of years. He is a true pleasure to deal with. Additionally calling into their business, the receptionist/scheduler is always friendly and accommodating. Great company!!! Keep up the great service.”

“John was wonderful. He greeted me courteously, put on shoe covers before entering and maintained a professional demeanor throughout the service call. His knowledge of the replacement (new model Lennox S40) allowed him to disconnect the old thermostat and replace it with the new efficiently. He was patient with me as I fumbled my way through the thermostat registration process. He guided us through the thermostat's operation, answering all our questions. We were thoroughly satisfied with his customer service attitude and the skills he brought to the job.”

“Overall, the service was great. I was told the repairman would be here between 2-4. Around 4:45, I gave them a call because no one had shown up. I was worried it would hit 5:00 and I’d be rescheduled. When I called the office, I was promptly given an explanation for the tardiness and a new time. (Texas heat is real and he has been held up on a previous job.) Both times I contacted their office: Scheduling the repair and contacting to check on arrival time, the staff was incredibly friendly, thorough, competent, and communicative. The technician showed up and immediately had an idea of what the problem was. He got started and fixed the problem. The clogged drain is something we’ve experienced before. He suggested a permanent solution to the problem and even though I wasn’t ready to make that decision yet, he clearly communicated all costs, steps, and took the time to walk us through everything he had done….twice. Appreciate Zach’s professionalism and understanding. Will use this company again.”

“I've waited a long time to write this review, in the hope that the owner would follow through on his many promises and correct the issues in the new system he installed in 2021. This never happened so I had to go to another company, where I discovered that my system was never registered by GT Heat and Air (as they had stated they would). So instead of a 10 yr warranty from Bryant, it would now be a 5 yr since it needed to be registered within 90 days of install/purchase. Additionally, I never received a receipt for the purchase, so I had to go by a confirmation email so the new company could fight for the warranty in my behalf. We should never have been sold this system for our house, since it would not operate in the most efficient manner - nor was it even installed correctly. We ended up finally getting everything fixed and sorted out by our new company - who persevered in fixing the issues for us. GT Heating and air makes many promises, which are not kept. The follow through is awful. The only positive was Melinda - the office manager - who was very kind and tried her best to get our issues resolved. Techs come and go, but don't stay with this company - and many are no”

“Our technician Zach was very thorough, took his time with our issue, was very clean and professional. They were able to get to our residence same day to repair our unit. Zach was very clear in his explanations of the our problem, as well as possible solutions. There arose a miscommunication regarding the bill about what part of the services were billed hourly vs a flat rate. The owner Scott called me back, himself. He genuinely cares about each customer and their experience, as well as running his business with transparency and honesty. He listened carefully to my concerns and together we were able to come to a resolution. I will definitely recommend Georgetown Heating and Air and will use them in the future.”

“Absolutely love this company. Scott, owner, came and explained all options and pricing. So, genuinely caring and personable. The team of installers were careful and so efficient. The tech inspector was very thorough.. Last but not least, the office ladies were so nice and communicative. I can't say enough on how grateful I am for finding them. Highly recommend!!”

“Been using this company for 12 years and have never been disappointed. I have company in and my AC was not cooling. I called first thing Monday morning and John came out at 3:00 p.m. Everything was up and running within an hour. He was very knowledgeable and professional. Thanks for a great experience!”

“I called Georgetown Air yesterday fora routine maintenance checkup. Within 4 hours John was at my door. His work was thorough and professional. He waited afterwards just to make sure that everything was working perfectly. So glad I’ve been with this company for 8 years.”

“Beware! This is not the same company as before. New owners now have incompetent staff who don't have even the most rudimentary understanding of HVAC. Staff refused and was unable to verify the service for which I had asked, cleaning my furnace. They all claimed to have to check with their manager before giving any answer. Then they gave me bs answers about if they were going to clean my furnace. I think the owners must be in another country and that there's no boss checking up on staff. They certainly lost a new customer this morning.”

“On 6/4/2020, I was truly fortunate to have one of the most amazing technicians come to my house and do a yearly maintenance check on my air conditioning unit. Not only was Zach early to the scheduled appointment, but he was courteous, kind, and went above and beyond the call of duty for me! From here on out, Zach will be my one and only technician for any and all of my air conditioning and heating needs. As well, I want to thank Michelle for being courteous, kind, and an absolute angel! They are both an asset to this company!!! Thank you both for everything! I appreciate you more than you will ever know! Sincerely, Pam .B.”

“Truly one of the best companies and team of professionals I've ever worked with. The unit in our attic was over 30 years old and needed replacing. Scott and his team quickly assessed the problem with heating and cooling our home, developed several options for us, and quickly went to work installing the new unit and ductwork. The dedication of the team to get our unit installed and working was amazing. I would wholeheartedly recommend this company and team to my family and friends. Great work, pricing, and customer service.”

“I just had my AC unit serviced in preparation for summer. I had made an appointment back in early January for last week in March. Sure enough LT, the Georgetown Air Conditioning & Heating technician, arrived right on schedule. He did an outstanding job, checked everything and even cleaned the compressor fins. Georgetown AC & Heating exceeded my expectations. If you are looking for a reliable, knowledgeable AC company, then I highly recommend Georgetown Air Conditioning & Heating.”

“Everything about working with Georgetown AC/Heating was wonderful. The staff booking the appointments over the phone were very friendly, informative and quick to schedule. The on-site tech was also great. All around felt like we were in good hands and would highly recommend, as well as seek their services again in the future.”

“Our 9 year old air conditioner totally died the day we returned home from vacation. Temperature inside our home jumped to 86 degrees. I called several companies only to hear that it would be at least 2 weeks before they could get to us. Then I asked my neighbor if he knew a good AC repair company and he told me he was on a maintenance plan with Georgetown Air Conditioning & Heating and that they provided great service. I was pleasantly surprised when I called them and they said they would "juggle" their schedule to get to me by 2:00 pm the next day. Our service technician, Fernando, showed up promptly and diagnosed and fixed the problem in less than an hour. He was courteous, professional, and obviously competent. I was so impressed I signed up for their maintenance plan and even got a 10% discount on my repair. These guys are terrific! I would recommend them to anyone needing HVAC repair or routine maintenance anywhere in their coverage area! Far exceeded my expectations!!!”

“My air conditioning system was failing this past summer. Unlike some that tell you that you need a new system, Scott, the owner, gave me a MUCH more affordable option. And as busy as they were during this incredibly hot summer, they worked me in very quickly. Yesterday, when I noticed my heat was coming on, they were able to get to me in the afternoon. This company cares about providing customers what they need, and is NOT going to charge you for repairs or try and sell you equipment that you DON’T need!”

“We had an emergency AC problem on a Saturday. My call was answered by a real person who assured me a technician would soon be on his way. Zach arrived within half an hour, quickly assessed the problem and fixed it. He explained everything in detail and was very personable. We have always had great service from Georgetown Air Conditioning & Heating. Highly recommend!”

“I wish I could give Scott and his team more than 5 stars. My recent A/C replacement ended up being a very complex job. But they persevered through unforeseen complications with professionalism and some of the best customer service I've ever experienced, in the midst of their busiest season. Fernando and Melinda are seriously the best and true stand-outs in their level of customer care! Georgetown Air Conditioning & Heating has more than earned my loyalty. I trust their expertise, I appreciate their follow-through, and I recommend them as my #1 choice.”

“Great company. I recently bought a house and put our system on semi-annual maintenance plan. When they did the first maintenance they told me I had a leak. I had them do a leak test and sure enough I had a leak in the coil. They replaced the coil. Great customer service throughout. Always on time. Replied to my various inquires in a timely manner. I would highly recommend them.”

“I love Georgetown Air Conditioning and Heating. Their service technicians are informative, on time and answer any questions I may have. Blake is wonderful! He has helped me and my clients in the past and is always patient and friendly. I highly recommend him and this company.”

“They're friendly, professional, courteous, quick and responsive! They're amazing! They had Rick on site within 45 minutes of my calling them, as they apologized for the delay! and he identified the problem and replaced the parts and had us back up and running in less than 15 minutes! I can not recommend them highly enough!”