American Fireplace & Insltn

American Fireplace & Insltn takes on insulation jobs in Montgomery, Texas. Ina handles a lot of the calls and scheduling while Ken comes out to check sites before work starts. The company handles new construction insulation along with fireplace installs and maintenance calls. Reviewers note it is a family run outfit that steps in on both types of work when customers reach out.

Insulation customers describe jobs where the crew arrives, gets the material in place on new builds, and leaves the site clean. One case involved a quick talk with Ina followed by Ken looking over the house, after which the insulation went in without extra issues. Fireplace work draws different stories, with buyers waiting weeks or months for inserts to go in or for repairs on units that never worked right from the start. Parts get ordered in some cases but then nothing follows.

Communication shows up as a mixed point across the jobs. Insulation reviews mention texts that keep things moving and answers when needed. Fireplace customers report leaving messages over several weeks with no reply, or getting notes about work happening next week that never come true. Service stays limited to the local area around Montgomery with no mention of set hours or fixed pricing in the accounts.

The Google rating sits at 2.3 from 6 reviews. Insulation jobs pull the positive notes while fireplace installs and follow ups bring most of the complaints about delays and ignored calls. DIRT Score 0.8 from 6 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I have left 3 messages in 3 weeks and and have had no response to my messages. I have a question about a Superior Fireplace, of which they are "qualified" to provide maintenance. They say in their message that " we are sorry we missed your call and it's very important to them". I find that hard to believe. Use at your own risk!”

“As far as installing insulation.. they are pretty good and responsive. When it comes to fireplace... avoid this place. Been over a month waiting for the install of the insert that has been paid for... can not get a response as to when. We do get texts ever now again stating "next week", and nothing. Avoid the head and frustrations.”

“We purchased a fireplace from them for our new build and have had so many issues and it is still not working. Ina ignores our calls and texts. She continues to promise to send people out to fix it, but then never does. It has been months and we have not heard from them. We just want what we paid for to work. Do not do business with them. We will be filing a complaint with the Better Business Bureau.”

“Avoid this company, they've either folded or simply refuse to follow up on their installation in BCS. SCH builders had them install a fireplace in the model home. Fireplace was never used but does not work. Builder asked them to fix. They ordered the parts but never follwed up after 5 mos of leaving messages. Find someone local instead to install and do follow up service for you.”

“New construction insulation. Spoke w Ina about job and Ken showed up to review. Family owned company and went above and beyond to make sure insulation was done properly. They also cleaned up after the job. I highly recommend American Fireplace& Insulation.”

“Extremely knowledgeable and helpful.”