Service Today Heating, Cooling, & Electrical Repair

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“Service Today was recommended in Angi where I contacted the company online. I received a call to set up an appointment that same day. Master electrician, Steve Robinson, was very professional and knowledgeable. He took time to talk to me about the lighting that was causing us problems. He gave us choices on how we could solve the problem. We appreciate his professionalism and wonderful personality. We are very pleased with our lighting. Brenda”

“I had an excellent experience with Service City Electric. The primary technician that worked at my home was named Jose. He was very friendly and hard working. He and the crew answered all of my questions throughout the replacement of my breaker box and stayed late to make sure everything was in working order. I'm very grateful that they were able to work on my home and would recommend them to anyone.”

“They were able to get me in after just a couple days, made sure that they were addressing all my concerns (older house with several electrical concerns), and went above and beyond with a competitive price, and military discount. This company just became my go-to. Daniel and Riley were clean, competent, and respectful. I recommend they change their greeting though...a simple 'hello' would be fine. I always feel bad listening to someone recite some contrived, good idea fairy mess. Great experience overall though. Highly recommend .”

“Everett and Service Today we awesome. Quick turnaround to get an appointment. Thorough walkthrough before I got the quote. Options for service, and then the work was done on the spot. It took have the earrings time and he recapped it all at the end. He also added some safety tips. Highly recommend!”

“Dee was very professional and knowledgeable. He took pride in his work and explained every thing he was doing. Great Customer Service. Also wanted to recognize Brenda for her professionalism on the phone. Mario came today and was very professional while completing my electrical request. He explained what he was doing and made sure everything was completed and working before he left. Thanks to the Service City team for all you do. Again good customer service. Thanks for your immediate attention to my issue. Great Service Team”

“He was very very helpful. He stood out among the other guys that gave us a quote. Did not come and run but stayed to answer all questions to make sure we understood our choices. He is a keeper of an employee!! The system is installed and doing great. The crew were friendly. Asked if we had questions when they were done explaining a few things. In fact we got to borrow 2 portable ac’s from them since it was raining and it took an extra day to do install. Thanks very much After install he came by to inspect how things are doing and answer any more questions. Wonderful experience. I will recommend him and the company anytime I hear of someone needing ac repair or install. Thanks”

“Service City provided excellent service installing an in-ground electrical line to my sliding gate. They scheduled the appointment quickly, Marc gave an immediate estimate. and scheduled the work for two days later and now it is complete. I felt bad because the day he came out to work was the coldest day we've had and the work required him to be outside digging trenches, but he showed up at the time he said and completed everything efficiently.”

“After calling several companies, they were the only ones that were willing to come out on such short notice. The technician who arrived, Cedric, was very professional and after diagnosing our problem gave us several options to choose from. We were very surprised and grateful that they were able to fix our problem. Gus and Daniel stayed until 10pm to make sure it was up and running. So grateful and highly recommend them to anyone.”

“First of all I will say that the staff is extremely polite and professional when you call. That has never been an issue. Our issue is this, Service City merged with Ray’s Air, whom we purchased our new system from about 6 months prior. With that purchase/installation, we chose to purchase an extended 10year warranty on parts and labor - for peace of mind. From the get go we had issue after issue with our system - no Freon, leaks, wires shorting out, etc. last November (2017) I was reassured by the manager that Service City was dedicated to taking care of us, and that they would absolutely honor our warranty purchased. Fast forward to January 2018, we made a service call because our now 20 month old system wasn't heating correctly. When the tech came out he informed us that Service City was no longer honoring labor warranties. In contacting the manager, he confirmed that fact. He stated that they were literally losing money and about to go out of business. THEN actually had the nerve to say that we could purchase ANOTHER WARRANTY called “Friends and Family”!!!!! Why on Earth would anyone buy a warranty from a company that is - SUDDENLY - refusing to honor the one you already bought?”

“7-16-18 Update Sorry for the late update. They came out on 6-30-18 as they promised and did excellent work. They were VERY quiet and took time to always put on their shoe covers when coming into the house. Overall, things went great and plan to continue to use this company and refer them to friends and family. 6-27-18 Update I think a good measure of a company is not only how well they perform their service, but ALSO what do they do when something UNEXPECTEDLY goes wrong during the repair! As I mentioned below, the technician told me what was wrong (busted condenser and coolant transfer part) and we scheduled a repair for Monday morning since he came out late Friday night. Well, Monday morning arrives and I have taken off from work to be home for the repair. I get a call from the company stating that they don't have any of the parts and they won't arrive until Wed. This is where they SHINE: They quickly dispatched a technician to loan us (at no charge) and setup a VERY effective portable AC unit so we won't die in the summer heat. I explain that I cannot take off from work again and they worked with me to schedule a Saturday morning repair. I'll update after the repair on 6-”

“The 2nd visit was great. I wasn't home but my wife was and she was very happy with the visit. Jimmy was awesome. Polite, knowledgeable and friendly. He answered all her questions and more. Our wires were in tangles and very messy and he was able to assess the problem and give us a very reasonable quote. Service City has definitely earned our business! Thank you. The tech came out to give us a quote. Said he would email us a quote for the job. Never heard back from him. No email, no call. Very unprofessional. If he didn't want the job or didn't have the skill to do it. He should have just said so.”

“After trying to work with this company to make this right. I have decided I needed to inform the public about my woes. Service city electric installed two mini splits in my business. They have had issues with leaking from the beginning. The first time I had issues the owner didn’t even reach out, his manager did. They ended up repairing wall damage from leaks and things seemed better. A year later, it’s time for my annual check up which is free because I pay the yearly fee. They came. I explained that the units weren’t getting as cold as they had in the past. I even asked technician to check the Freon. He touched the copper pipe said no that’s not the issues. Went on the charge me to clean the units.. he only really cleaned one. Then he gave me this outrageous quote to add on yet another mini split, when at the time of install we were told this should be perfect for the space. Quote for that was between 12-13,000 I believe. So, we called another company. They came out. My Freon was 2lbs low and I was out another $476. I reached back out to Service city. Spoke to the owner for the first time, he seemed extremely disappointed in his technician. Told me this is not what is to be expe”

“Horrible! This company was absolutely trying to take advantage of us, charging over 4x the labor cost that another company wanted for the exact same job, plus charging a dispatch/service fee on top of that. They would not even warranty ANY labor of any kind without going even higher and getting a completely new system for over $10k. This company wanted to put us out in the cold while we were trying to get rescued from the cold! Thank God for the truly honest companies that will come to your rescue. This is NOT one of them. I found this company from a warranty on parts that I needed when Ray’s Emergency Air installed equipment poorly and created problems, caused by shortcuts and bad workmanship. The motor “fell apart.” Ray’s is now “out of business,” but the phone number goes to Service City Air and Electric. When you call Ray’s number, Service City answers the phone. It sounds like the same company under a different guise. They will try to get more money out of you, including charging labor costs in what amounts to over $300/hr. This company would not own up to any of the problems caused by Ray’s installation only 1 1/2 years ago. On top of all that, I attempted to get a written, i”

“I just have to say that the technicians that came out to repair the installation and sealants in my house did a fantastic job and were professional and made me feel safe! They were very nice and courteous and even cleaned up any mess that was made. I will defiantly recommend them and use their service again. Thank you so much for the great job!”

“I am beep pleased with the service from your company. Steve was very professional, courteous. Very knowledgeable, but he spoke in terms that the average consumer could understand. Because of his honesty and personal demeanor, I will always contact your company for my electrical needs.”

“My call to Service City Electric was answered by a real person, Leah, a very pleasant young woman who was eager to help me with my problem. She directed my call to Everett who told me what I needed to do to turn off my smoke alarm. He was at my front door when he said he would be, introduced himself and his fellow workers, who covered their shoes before entering, and stayed until my complex problem was fixed, even though it meant they were at my house until about 7:30 p.m. Everett, Barry and Brett were thorough, patient, clean, and eager to be helpful and please me. They went the second mile during their visit. Even though I had not used Service City Electric before, I certainly will use them again and will recommend them to others.”

“Our smoke detector about 20 feet up started going off in the middle of the night. We called Service City Electric and they sent out Casey Hargis. Casey did a great job. He told me my options to replace the smoke alarm, found a tall ladder, and made a trip to find the replacement brand I wanted. I am very happy with the service, and will call Service City again. It cost a lot more to replace the whole alarm, but was worth it with a 10 year battery so I should not have to deal with it again for a long time. He also caught a lizard (yuck!) for my son. My son is delighted too.”

“Steve showed up on time, texted me his arrival time, and did the repair fast. He was knowledgeable, helpful, let me know a good estimate before the work began, and made the whole repair fast, and convenient. I will definitely call this company again! Great job and thanks again!!!!!”

“Recently we have had a few issues with our newer units that were installed 2 years ago. I can't say enough about Chris and how helpful he has been. He has gone above and beyond to ensure our units were working correctly, and even pointed out some preventative items to ensure we don't have issues in the near future. Also, Angela has been so kind when we call in, she deserves huge kudos for going above and beyond. Thanks so much Chris and Angela, you have both have been fantastic!”

“I needed an A/C checkup for regular maintenance. I scheduled two weeks ahead. Then the day prior I get a text message asking me to cancel because other customers have no air conditioning so they're a priority. I get that but I scheduled two weeks prior, Service City's staffing issues aren't my concern. Make sure to have enough workers for the schedule. I didn't agree to cancel the appointment, but they never showed up. They weren't asking me, they were telling me. Plain rude. I was a brand new customer and was looking for a company for my regular maintenance. Obviously I won't be using them again. They don't stick to their obligations. They really messed up because I have an ancient air conditioning system that will need replacement soon. They would have been the ones to make all that money when I get a new A/C. Too bad for them, if only they could treat their customer's right, even a cheap lil A/C check that wouldn't net them much profit would have led to greater profits later but they're too focused on money right right now rather than treating customers fairly.”