Ferguson Plumbing Supply

Ferguson Plumbing Supply runs a store in Spring Texas that stocks residential and commercial plumbing products for contractors and homeowners. The location on Foster Road carries pipe fittings valves water heaters pumps and bathroom fixtures along with related parts. Reviewers note the counter staff handles both routine items and harder to find components without pushing customers elsewhere. The business keeps inventory on hand for everyday repairs and can pull stock from other locations when needed.

Customers describe trips for water heater parts that failed right before holidays toilet tank replacements for older units and sink components for restaurant jobs. Travis tracked down a reverse osmosis saddle valve from another store and arranged delivery after the local shelves came up empty. Jonathan Robles and Daniel spent time searching manufacturer options for specialty parts and even set up free shipments when items were not sold separately. Heather walked through troubleshooting steps for bath remodel issues and wrote notes on extra supplies. Larry helped pick replacement appliances after a flood while other staff located cracked bathtub options and gas line fittings.

The store answers phone calls to confirm stock before a drive over and ships items to the location within a week when needed. Pricing comes across as fair for the selection available. Some visits move quickly with staff spotting customers right away while others run longer when multiple people wait or during lunch hours on Saturdays. The Foster Road spot serves the Spring area and stays open for both walk in traffic and contractor pickups with staff willing to place orders across their network.

Google shows a 4.3 rating from 161 reviews that often mention product variety and staff who know plumbing needs. Mixed notes cover occasional slow lines or less attentive service when the place gets busy. DIRT Score 4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Ferguson is one of the suppliers we can always count on. They have a solid selection of plumbing products, good inventory, and fair pricing. The counter guys are friendly, knowledgeable, and quick to help us find what we need. Whether we’re picking up everyday parts or something more specific, the service is consistently great. They understand the needs of contractors and help keep our jobs moving. Great supplier and highly recommended!”

“5-star service by Travis. Went in looking for a 3/8-in RO system saddle…this after Home Depot did not have the part in stock and referred me to Ferguson. Travis went above and beyond trying to locate the part as Ferguson too did not have it in stock at this location. He found it at the Brookshire store and arranged to have it shipped home. Top-notch service by Travis; also enjoyed discussing world travels and other matters with him! Well-done!”

“Don't go anywhere else besides ferguson. I was so impressed that all my future orders will continue through this company. We had a warranty that was honored through this company. It was fast and easy. My contractor uses this company for everything. And now I know why. They stand by their products. Great customer service”

“They have been out here 4 times to work on this fridge installation. Instead of leveling it they just shimmed out the from panel that the carpenters had previously installed properly with wood blocks. Every time anyone comes out here they refuse to actually level the fridge.”

“Great plumbing store, lots of variety of products, and if they don't have what you're looking for, they'll help you place the order in another of their stores.”

“From start to finish, this was a completely terrible experience. Placing a simple phone order was an absolute hassle, the representative was painfully slow, unhelpful, and had a moody, dismissive attitude. After finally getting my order in, she ignored my follow-up email and later brushed it off by claiming it “went to junk.” In the meantime, I called twice to get answers, but both times I was told she was “busy” and she never bothered to return my calls. Pickup was just as bad. Despite multiple employees standing around, only two people were actually helping customers, so the process dragged on unnecessarily. To make matters worse, my order was handed to me in an open, damaged-looking box. When I questioned this, the checkout rep casually claimed that it was “normal” and that maybe someone else’s order had been in the same box. When I asked if I could return the item if it turned out to be damaged, he arrogantly insisted (twice) that it wasn’t damaged—without ever looking at it himself. Then, as if to dismiss my concerns altogether, he simply said, “Well, it has a one-year manufacturer’s warranty.” The lack of professionalism, accountability, and basic customer service here is ”

“This morning the guys provided the services was amazing proof”

“Experienced staff ,they will help you with all your plumbing and gas needs.”

“Edwin from @bluestoneconstructiontx was our initial point of reference for Ferguson Plumbing Supply, which we hadn’t heard of. We are recent transplants to Texas from a small town in Western PA. If I were to write a chapter in a book titled “People to Trust When You Have Zero Clue”, page one would be a picture of Jonathon Robles at Ferguson Plumbing Supply. We walked into the Spring location on a Thursday around noon. As we approached the door, I realized it was lunchtime, and thought, “Oh boy, who knows who we’ll end up with to help us choose a new bathtub during the lunch hour? All the experienced folks are out enjoying a well deserved break.” Was I ever wrong! We were replacing a cracked Delta tub that our original contractor kindly agreed to reinstall at his expense, (shout out to Edwin and Jasmine of @bluestoneconstructiontx ) and knew we wanted a soaker, cast iron tub. No more acrylic junk for us! Jonathan took our information and began the search. I had a Dr appointment to get to that afternoon and we asked if he could email us his findings. We received a list of several options with comments from Jonathan. We decided to see if we could find anything to look at in our local”

“After experiencing a flood, I had to replace all of my appliances. Larry was extra helpful in helping me select the right ones. He made it so easy that I felt like I had a personal shopper! I sincerely appreciate the service, especially at a time when I had so many decisions to make at once!”

“After gathering the parts I needed, I walked up to the non contractor line, 3 employees that appeared to be chit chatting about their weekend, walked away and said they couldn’t help me. Like seriously. I just want to pay for these items and leave. I waited there for 20 min. Every employee on the contractor side made eye contact with me never once asked if I need help or anything. I finally got tired of waiting and left the items I tried to purchase on the counter. I’ll take my business elsewhere. Would not recommend”

“Shout out to Jonathan Robles and Kat Bell they are amazing customer service experts. 10 Stars”

“In the process of remodeling our master bath, I've been back and forth to Ferguson several times. Each time the staff has been extremely helpful and friendly. Today Heather helped me troubleshoot a few problems we ran into. She was friendly, patient and very knowledgeable! She took the time to demonstrate how to fix the problem and even wrote down notes for what else I would need. Thank you!:)”

“We needed a part to fix our water heater that decided to die two days before Thanksgiving with family in town... Ferguson was able to tell me they had the part in stock over the phone, saving me time driving all over looking for it. I went in got the part with ease and installed it ourselves saving $$$!!! We will be back if we need anything else!”

“Great place! They were a lifesaver, found the replacement tank for my 14 year old toilet and had it shipped to the store in a week. Staff all friendly and helpful. Great to have a supplier like this in the local area.”

“First time there to find some replacement parts for a restaurant sink. Daniel noticed me right away, and offered his help. I showed him some pictures of the parts I needed, and he assisted me with finding what would be best to replace them. Even recommended plumbers putty in order to ensure no future leaks. Extremely polite, professional, and helpful.”

“Is Ferguson open to the public? I just need basic toilets parts for an easy fix that aren't available at Home Depot or Lowe's. May need a couple of new toilets too. Plumbing fixtures at DIY home centers are extremely poor quality and I don't trust them not to fail. Thanks!”

“Ferguson Plumbing distributes the plumbing fixtures in my newer home. I needed to find replacement parts that aren't typically offered separately. I traveled to the Foster Road location in Spring Texas and spoke to the (very busy) lead customer service guy (sits to the far left). He REALLY worked hard to find the part, but wasn't successful after about 15 minutes of searching, he called in the manager, Daniel, who volunteered to call the manufacturer to see what could be done. Since the parts aren't sold separately, HE ARRANGED TO HAVE THEM SENT FOR FREE. WOW! I was treated as if I was more of a large scale home builder rather than just a homeowner. Thank you Daniel and First Guy for truly caring about others, and helping me get what I needed. Stellar service and communication skills. I'm looking forward to bringing my business here whenever I can.”

“Nice place but if ur in a hurry don't go there. They're to friendly with the regulars and that just makes for more casual conversations. Have a casual line and one for those trying to buy items and get back to the job!! We can't make money waiting to be called on or checkout”

“TERRIBLE CUSTOMER SERVICE Called ahead three different times to reach someone to say I would be there three minutes late. 12:03pm Saturday 10/23. The guys literally were still walking out the door when my dad was walking in, he said hey I called ahead for two parts and the guys just walked out the door and finished locking up. TERRIBLE CUSTOMER SERVICE”