Lochridge-Priest

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“My a/c went out on a weekend and the only repair people that would show up was Lockridge Priest. Jesus Garcia showed up and didn’t take long to pinpoint the problem which was a fan. Since the old unit was about 15 years old I asked him to price me a new unit. He gave me several different prices according to features, size of the unit and single stage vs two stage compressors and variable fan speeds. I was shocked at the current prices. They are not even close to what people on YouTube say what these systems should cost, (meaning the systems offered were more expensive in real life). Since the weather seems to be getting warmer each year and electric cost are going up and I’m getting older, I opted for the best system possible for my home. Jesus set up the install for the next day which surprised me and made me a happy person since it was hot outside. We happened to have a window A/C unit incase of emergencies which this was. David Victor and Kenneth Davis showed up around 8am the next morning with two trucks and a trailer with everything needed and proceeded to start the install. It could not have gone smoother. If anything slowed them down it was me asking questions, so I had to b”

“HVAC Repair Very fast about making an appointment to come out - they have someone on call 24/7. Their AI scheduling assistant is a little rough and needs work. After hours charges start after 5. For diagnostic non member it’s $99 from 8-5. Membership fee is $175 annually - comes with quite a bit so look into it. After hours (after 5) diagnostic is $149. They charged $331 in addition to diagnostic to change my capacitor out, which seems really steep. I couldn’t find transparent pricing on the website so figured I’d give details here. My service tech Rudy was incredible - kind, answered all kinds of questions, and was great with timing. Overall, great service but very expensive.”

“Lochridge- priest home service : Great service from start to finish buying with this company was easy and a no pressure sales very knowledgeable super quick response from the first call to install of new ac unit in less than 48 hrs during a hot Texas week. And spotless area after they were finished want a great experience then this is the company and the hands on guys who will do the work for you if I could give more stars I would”

“We had a fantastic experience with Lochridge-Priest! Our AC stopped cooling, and they were able to get someone out to us the same day. Our technician, Jay, was incredible. He identified the issue immediately and had our home cooling down within 30 minutes. I really appreciated how clearly he explained everything. We’ve used other companies in the past that were vague or rushed. Highly recommend asking for him!”

“The work was done well, but the prices are SKY HIGH! When you don't know any better you go with the big expensive companies, but when you get smarter you go with the smaller companies. Lochridge did my complete HVAC and it cost me almost 30k, later a reputable electrician, that i had do some work for me and did a great job, said he'd have done the same job that they did for about 14k. I had Lochridge bid on an electrical job and they added on a TON of unnecessary stuff and the bid ended up being almost 12k. The electrician i went with did the same job and charged me $1,600. Im not questioning their work or their warranties, but in the electrical bid they were going to charge me over $300 just to label my electrical panel so that it was more legible. I completely understand a company seeking profit for their skilled labor, and i most certainly do not mind paying for that, however Lochridge prioritizes that well above anything else and with a mindset so committed to profit such as that, it is easy to see that they place that far above the customer satisfaction. Did good work, but you can get just as good for a lot less if you look around. I will not return”

“Tyler, a plumber for Lochridge Priest, responded to our home to fix a rusted pipe on our water heater. Tyler was knowledgeable & efficient & did a great job. He even stuck around to make sure all of the faucets in our house were clear of sediment & flowing the way they are supposed to. Even though the price seemed kind of excessive, I was pleased with the completed work.”

“Ernesto and Carson did a great job repairing some bathroom plumbing that a previous homeowner had installed incorrectly and was clogging. It was a large task- the toilet, shower, and sink all needed replumbing, a vent had to be added, and the toilet had to be re-mounted. When we have a tough job we always call Lochridge Priest and they don't disappoint. A+. Thanks guys!”

“I’d seen and heard good things about Lochridge, so I decided to give them a shot since I needed some maintenance on my A/C unit. The technician was friendly and they responded quick enough. However, the technician did not know what he was doing. Unfortunately, I do not know a lot about A/C units, so I was trusting the “professionals”. I was not at home, so my wife had to deal with the tech, and we had to communicate over the phone. I was told I did not have an “access point” to flush out the system, so the tech would need to “make one” and that would cost $200. I will say the tech did give us the option of doing it then or not, but I was already being charged $100 for him coming out. I trusted the “expert” and had him do the job to make sure my A/C was in good condition. When I finally had time to sit down and research my A/C unit and what I had, I quickly realized I had an “access point” all along, and the parts were all right there on the unit. (See pictures). Needless to say, I was ripped off and am out nearly $300 dollars for something I already had and could’ve done myself. If you need A/C work look elsewhere. Lochridge does not hire people that know what they are doing. Th”

“David & Kelton were professional and courteous. Got the job done quickly and kept me informed during the entire process.”

“Bill Connell came out during a big ice storm (early Feb 2023) and repaired the damage caused by electrical service mains that tore away from the exterior house wall due to a tree fall (from the ice storm). He worked a long shift in freezing yucky weather, did professional quality work, and was very courteous through it all. My wife and I are very happy, and we highly recommend his services. Bill is an exemplary employee and represents LP very well. Excellent excellent excellent!”

“Lane and Corey did a fantastic job installing our new HVAC system. I appreciate their diligence in accomplishing our project.”

“I had a water filter system installed at my house. Ethan was my technician. He recommended a system that is mechanical and lasts many years. The installation was great. This young man followed up on every task and was very professional. He went out of his way to make sure I was happy with the filter system and explained how to use and maintain it. Additionally, he descaled my hot water heaters while he was here. I recommend Lochridge -Priest because of employees like Ethan.”

“Rip off. Company 5000.00 to install two change Florence pug in light light can be bought at Lowe’s for 21.00for two 42.00 one hour labor 125.00 with tax equals about two hundred. Dollars not 5000.00 get a quote and stay away from them.”

“Outstanding response, professional work and customer care. Our technician resolved a crisis electrical issue with calm and professionalism. We could not be happier.”

“Rudy came to service my HVAC which went out during the winterstorm. He assessed the whole situation and gave me an honest feedback on what happened. He went and fix the whole system right away. His service is well appreciated by me and my wife. I highly recommend this company and Rudy for your future needs.”

“Westin was absolutely amazing! He is very knowledgeable and honest. Westin and his teammate were very fast and efficient, they were clean and didn’t leave a mess. We are very happy with the work they did. Highly recommend!”

“We had a great experience today with Lochridge Priest Waco. Thank you so much Rudy for coming out on the spur of the moment on a holiday. You made a difference today. You were friendly and professional. It is also clear that Lochridge Priest has integrity. Would highly recommend.”

“Wow ! What an awesome job! Shawn was absolutely great and knowledgeable about this job. He came prepared with boot covers and drop cloths. Shawn is truly an asset to the company! I turned down a so called electrician on Friday ! This is the company you need to contact for all of your electrical needs. I will only use this company and Shawn. The customer service is 2nd to known! Thank you Laura for scheduling my appointment and assuring me of the great work. I will be referring your company.”

“Hey, my HVAC system went out, the company came out and gave me the raw analysis, then promised to have me a new one the next day. They kept their word, now we have a smooth-running system. Thank you”

“Dave performed maintenance on my heat pump/ a/c and showed me pictures of rusting parts and leakage. Dave patiently explained all the options for my older until. Kenneth and Lane were professional, polite, diligent and hardworking. They installed a new a/c until (one part in my attic - 3rd floor!), which was no easy task! I never heard them complain. Unit is working well, and is quiet and efficient! Thanks to all!!”