101 Locksmith - Los Angeles

101 Locksmith runs locksmith work from its base at 19429 Kittridge St in Reseda, California. The company handles automotive, residential, and commercial jobs such as car key replacements, house lockouts, building lockouts, lock changes, rekeying, door latch work, and safe lock repairs or installs. It lists service across Burbank, Calabasas, Canoga Park, Chatsworth, Encino, Tarzana, Sherman Oaks, Van Nuys, West Hills, Winnetka, Woodland Hills, and nearby spots. The business states it has operated as an insured mobile locksmith since 2003 and keeps a 24/7 line at (800) 480-3674 for lock and key needs in the Los Angeles area.

Reviewers describe calls for locked cars, stuck doors, broken keys in locks, and rekeying after moves or lost keys. Technicians named in accounts include Ben who rekeyed handles and deadbolts on short notice and followed up later, Shay who opened a house and swapped a lock plus cut extra keys, Yarin who handled a car key job that got the vehicle running, Refael who fixed a stuck bathroom knob, and others such as Ahmad, Max, Naor, and Noam on various residential and project sites. Jobs often involved opening locks quickly or replacing mechanisms so entry worked again without further issues.

The company sends technicians to the listed cities and responds to calls for lockouts at any hour. Accounts mention arrivals in under 30 minutes or even 10 minutes in some cases, along with text messages to confirm times and check on results afterward. Pricing details surface in many calls, with some reviewers noting requests for estimates before work began and others reporting final amounts that differed from initial figures once the technician arrived on site.

Google lists a 4.7 rating though from no reviews there. The provided customer accounts split between praise for fast arrivals and named technicians who completed the work and complaints about charges that reached several hundred dollars without clear upfront numbers on simple openings or key jobs. Common points cover both the speed of response and the lack of firm pricing details before service started.

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“These guys haven’t beat a 2 star review in over 2 years. They are not 24/7, and were barely competent 09.08.26. I called before 6 and was told to keep my phone nearby for the technician. I called again at 730, and spoke with someone I’d just woken up who said they call their tech. I called at 7:43 and was told they would contact a tech. I cancelled at 8. I’m sure there’s a reasonable explanation, and the explanation is poor management”

“They never told us about a service fee until time to pay. They also wouldn’t tell us how much it would cost till he was doing it. Took the guy about 60 seconds and charged us over $300. Based on research after that is a super high price for this area.”

“They charged me $750+ for opening a room lock, which is shocking to me. They didn’t offer me a fee estimate after I asked twice in the two separate phone calls made before their technician came to my home. I think they intentionally did so so that they could charge you a skyscraper high price after they arrived onsite and got the job done, which will leave you no choice but pay them the required amount. Their way of doing business is very unreasonable and problematic. Please do your thorough due diligence before making a phone call to them.”

“Let me start by saying they did good work. Fast and efficient. My concern is in their pricing. I paid $850+ for them to remove a broken key from a gateway lock and to repair a door lock to a patio entry way. Before you start thinking I approved the amount, I didn't. They did not give me an estimate before they started the work. Should I have asked, sure, maybe? I have worked with hundreds of vendors in my daily job and never had to ask before, so perhaps that's my fault. If you can afford those rates, they can do the job. I will NOT be calling them again.”

“Overall had a negative experience. No transparency in pricing whatsoever. Would not recommend. Called 101 locksmith for a building lockout and they were very quick to respond. They asked for my address and immediately sent someone without answering my question about a quote. When I said I’d find someone else who would give me an estimate, they contacted their employee (freelancer?) and they got back to me with an $80 estimate. Employee came in their own personal vehicle and said it would be $275 for the service. Drastically different than the estimate. They unlocked my building door in 2 minutes and when my door was open, the employee said it would be $355 because of an added service fee. I appreciated the efficiency but the price was unreasonable and exploitative. I did not pay the 355 but still was ripped off.”

“Warning: make sure you get the exact price in writing before they begin. I was charged hundreds for a very quick service. Other companies charge around $99. Felt taken advantage of in a stressful moment.”

“We had a terrible experience with 101 Locksmith. Our car keys were stolen while on a trip, so we called them for help getting into our Prius and making a new key. They were evasive about pricing and refused to provide a quote until the work was nearly finished—at which point they charged us $560. A week later, the key stopped working (it wouldn’t lock or unlock the doors), so we reached out to the technician and the company. The office said they would send someone else. That technician came out, but by the time he left, the car wouldn’t start at all. He then told us we’d need to take it to a dealership or call a specialist. When we contacted 101 Locksmith again, they denied any responsibility, claiming that the second technician wasn’t even one of their employees—even though they had dispatched him and he had access to our service file and address. This was incredibly alarming. Despite the clear mishandling of our situation, they refused to offer any refund. The lack of professionalism and accountability was shocking, and we felt our safety and security were put at risk. If they don’t keep track of the technicians they send out or take responsibility for their work, how can they”

“Astronomical prices!! Wish I read other reviews before. Over $300 to open a lock and $250 for a new lock and $99 for labor… for a 5 minute job. Was quick and did good job, I’ll give them that. But prices are insane. I would not recommend.”

“Do not trust this company! I left my car keys in the trunk and called them to unlock the car. The original price over the phone was $120, but when the technician came on site and opened the lock, the company requested $550 requested by Zelle, or there will be a 6% charge if you pay by credit card!!! And of course, they were promising that my insurance company will pay me back! No! I did not pay them although the owner said I can pay $300 instead of his original $550 and he won’t charge me the 6% credit card. I canceled the service cause I don’t trust a business that lies.”

“I have had the best experience with this company! I was locked out of my house in Tarzana and called them on a Sunday morning and was able to receive service within less than 30 minutes of my call. Ben, their representative was very kind and attentive to what I needed. He resolved my problem very quickly and even called me later that day to see if everything was working smoothly. I highly recommend them”

“Ben came out to a condo that I rent out this morning to rekey 2 locks (handle and deadbolt) as my tenants decided to move out. He was pleasant on the phone when I called for an estimate and his rate was comparable to others and reasonable. We agreed on a time for him to come out and communicated via text after that initial phone call (which I LOVE when places do this). Ben even answered my text before 8 am when I requested if he could come 30 minutes earlier - which he was able to! Once we got to my unit, he was quick and professional. Made sure everything worked before he left and gave me two shiny new keys. I would call Ben again for any locksmith needs!”

“We were very pleased with the quality of service we received in a very unique and urgent situation. From communicating on the phone, texting and then everyone was extremely professional and reliable, as we were able to resolve our problem within 3 hours. Then we met Shay at the house - He was wonderful and pleasant and was able to let me in and change the lock, plus cut me 4 additional keys within 10 minutes. Definitely recommended this company to anyone!”

“I got locked out of my apartment and my dogs were inside and it was late at night and this company was the only company to answer in a friendly matter and make sure I was comfortable and safe. They told me not to worry and that they would be there in 10 min. They were here before that and treated me so nicely and made me feel safe. I cannot explain how thankful I am for your service!!! These guys have the beat prices in the valley and we will be using them for everything now!! They treat you like family and I will always be grateful for them! Please use them because you will understand what I mean! Thank you so much!!!!”

“Excellent service. I called several places to make a key for the car that I have, 101 Locksmith was the best price and the best service. The technician Yarin came within less than an hour and the car worked and started in 5 minutes. Thank you very much. I highly recommend”

“Refael was awesome. He arrived very fast, rescued my husband from the bathroom, and replaced the knob and mechanism, so nobody ever gets stuck there again. Very professional, friendly and happy. I would definitely use 101 Locksmith again when needed.”

“Ben was so helpful and fast! I really appreciated his patience and efficiency during my lock emergency. Will definitely be using his services again in the future. Thank you!”

“Ben helped our neighbor, who had lost her keys while traveling, by re-keying her doorknob and deadbolt locks, in less than one hour. Ben was great! He made sure to call us 20 minutes before arriving, arrived within our agreed time frame, and walked through the testing of the new keys when he had finished. We appreciate his happy demeanor, his professionalism and his responsiveness. Our neighbor also appreciates all the his extra communications and accepting Venmo payment, so she could arrive home - to new locks! Ben earned his 5 Stars! Put his 101 locksmith contact in your phone TODAY - so you don't have to deal with research and who to trust when you do REALLY need a good locksmith in a dire situation”

“ahmad and max helped me out with great service thank you”

“We have used 101 locksmith on a couple of our projects already and we were very satisfied, they arrive to each job on time, they make sure to cover the working area and you hardly even feel them when they are there. Naor and Noam are a pleasure to work with, they are attentive to any concern our clients have and always come with a swift and easy solution. Our clients are always raving about how pleasant it is to work with them when they are on site. I wouldn't hesitate in giving them a call !!”

“I locked myself out of my apartment today (2/13/2022) and called several lock smiths to try and get a price. All of them (except 101 Locksmith) wanted to charge $20+ just to look at the lock (a simple door knob lock, which I described to them over the phone already), then charge an amount that they wouldn't disclose to me over the phone. 101 Locksmith said they would be happy to look first without charging me, and offer a fair price, so I agreed to give them a try. They delivered and then some. The locksmith arrived in minutes, looked at the lock and offered a very fair price that I was happy to pay. 10/10 service. I would definitely recommend and will use them again.”