Austin's Lock & Key

Austin's Lock & Key handles locksmith work in Garland, TX. The company runs mobile service for residential and auto needs including emergency lockouts, unlocking cars and houses, key duplication, programming push start remotes and transponder keys, rekeying or replacing locks, and smart lock installation. Technicians Austin and Glen Surber handle the calls and on-site work. Business hours run Monday through Friday from 8am to 5pm with the shop closed on weekends.

Customers have described jobs such as quick office key cuts, replacement keys for lost van sets, passenger door rekeying plus spare keys on trucks where the original was worn, programming keyless entry on multiple vehicles with tricky systems, duplicating keys for a 1962 Dodge Dart, same day car key replacements, added lock setups on business doors, and routine door repairs that included extra maintenance at no added cost. Glen has walked callers through cheaper test options before committing to full work and stayed patient during complex programming tasks. Austin has completed rekey jobs and coded keys even when no original was available.

The company sends technicians to the customer's location for on the spot fixes during weekday hours. Reviewers note quick phone responses, straightforward advice, and pricing that stayed consistent without surprise changes in most cases. Several mentioned using the service repeatedly for all their vehicles because the technicians took on difficult programming that others turned down and still finished at lower cost than dealers.

Google shows a 4.5 rating from 53 reviews with frequent notes on honest dealings, speed for auto key work, and fair charges, though two reviews flagged quote changes or delays. DIRT Score 4 from 53 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Super responsive. He made me a key for my office in about 2 minutes. I highly recommend him.”

“I lost my keys to my van today. I called several companies to get quotes, but Austin was very responsive and personable on the phone. He gave me a very fair price and made me 2 keys for my van. Im very happy with his service!”

“Fairly routine repair that was just slightly beyond my amateur handyman abilities. The repair was done quickly and completely with some minor additional routine lock and door maintenance done at no extra charge. The door now operates more smoothly than it has in many years.”

“I contacted this company to help repair a lock on my car door. When I called I was quoted a price of $120 base price +$40 traveling fee to come to my house. Although the lock was adequately fixed (still catches in the lock itself, but at least the car can now open where it wouldn't open before), the locksmith changed his original quote while at my house and says that he quoted a price of $180 (which is not true) when I called the day before. He then upcharged me to $250 at the end of the job (without informing me beforehand), and as he was collecting my credit card information, I noticed that he put in $270 as the final charge. Costs are to be expected when problems occur during a service job, but it is important to be very clear with the customer about what you actually charge so that they can make an informed decision, instead of up charging them by changing your original quote. I called my husband right after this man left and he said that he probably did this because he thought he could get over on a woman. Women beware of this company. Edited to add: When the technician came, he actually kept asking if I was interested in selling my car and that he could give me a good ”

“Excellent service and very fair pricing for a locksmith. Sometimes these guys want an arm and a leg to fix something that takes 10 minutes. In my case, I needed a passenger door re-keyed on my 2013 Nissan Frontier and a spare key since the dealer I bought it from (used) only gave me one key that worked. My original (working) key was worn down and I didn't have the key code, so it wasn't easy to duplicate. But he got it working after a bunch of trial and error. Really happy with the service and will use him again for sure. Highly recommended!”

“A very nice guy and the keys he cut worked perfectly in my 1962 Dodge Dart!”

“I originally contacted this service to help program a set of key remotes and was immediately provided some prompt, straightforward info and some professional friendly advice. My efforts were being duplicated by a family member with another service and following the advice, I ended up not needing Glen's help after all. Austin's Lock and Key will be my first call in the future.”

“I've used Austin's Key & Lock for all four of my vehicles. All of them had there own little special issues. Programming the keyless entry for one of my cars was very tricky. I had talked to other Locksmith's who wanted to charge twice as much and really didn't want to do it because of the complexity. Austin's took on the task, was very patient and actually advised me where I could get replacement fobs cheaper. I only use Austin's! While I'm not happy I have members in my family that seem to lose keys on a regular. Austin's has been there for me and saved me from myself. I highly recommend!!!”

“Needed keys made for my car. This man’s a professional, knows what he’s doing and is very personable. The job was done as well as it could be for hundreds less than the dealer quoted me. I’m very satisfied”

“Great company! They have done work for me several times and I am always satisfied. Very honest doesn't try to change the price or trick you in to services not needed. Will definitely call them again!”

“Incredible price, quick key duplication, and just an awesome and honest guy. I could not recommend him more.”

“I needed a spare key fob for my vehicle to be programmed and I had it done quickly and smoothly by Austin's Lock & Key. Thoroughly professional job for a price that was much lower than what the auto dealer quoted.”

“I called in, freaking out and the kind young lady didn't give me attitude back as I wasn't trying to be that way but couldn't get to work, raining and been a bad week. When I spoke with Glen he offered several potential fixes besides the key. Ultimately to rule out and ignition issue, he told me I could save money by coming by and getting a non chipped key cut and go from there. I did and will tell everyone about Glen Surber! This man tried so hard to get me taken care of without paying him a cent, although I opted to go this route and still didn't cost near as much as the dealer or someone who is just there to make a buck in your time of dispair. Very professional and helpful. Can't say enough nice things about Austin's Lock & Key! Make them your first and only call when you need a locksmith.”

“Called about 1.5 hours ago to have someone come out immediately and have yet to see anyone. Called back and the receptionist says, "I didn't think you needed anyone that soon". I want to understand what the definition of "immediately" means to you??? Your time is not valuable to this company, you have been warned!”

“Helpful, friendly and fast! He was so nice to accommodate my needs for my house. Would definitely recommend his company for any locksmith needs.”

“Austin is very good at key work and even coded keys. He can pick locks or remove and read them to cut key without original key. The guy is the best and I will always use him to make my keys.”

“Another locksmith company was called before the 4th July weekend they were a no show! Austin's Lock & Key was called on Monday and arrived the same day. I was happy with the quality and pricing and speed of work.”

“Worked with Glen. He was really patient on setting up additional locks for my company. I was not familiar with the initial programming for the new locks and he was able to get them setup in our door lock system.”

“This is guy is seriously amazing and super sweet. I needed a new car key and he was able to do it same day.”

“Went to Home Depot and Lowe's for key duplication, and they produced failures. In 30 seconds Austin's Lock & Key made 2 that work flawlessly. Would recommend!”