High Security Lock & Safe

High Security Lock & Safe operates as a locksmith business in Pearland, Texas, run by owner Marco Garza. The company provides residential and commercial locksmith services across the Houston and Pearland areas along with mobile work throughout Harris County and nearby spots such as Alvin, Clear Lake, Friendswood, Deer Park, League City, Manvel, Pasadena and Sugar Land. Services cover access control, safe and vault work, video surveillance, key copying, commercial doors and vehicle locksmith tasks. Technicians including Marco, Scott and Mario handle jobs on site after customers reach them by phone or the company website.

Reviewers describe Marco programming replacement keys for cars and motorcycles after online purchases failed, unlocking business safes over several hours without damage while holding to the original quote, repairing locking mechanisms on safes with tune ups, rekeying locks on camper shells and commercial doors, installing keyless access control systems, and fixing door locks that would not turn or accept keys. Mario advised one customer on lubricant options that resolved a deadbolt issue without a visit. Scott assisted with planning and testing during an office access control job. Some customers noted quick fixes for broken transponders and master key setups for multiple tenants.

The company sends technicians out the same afternoon or within an hour for many calls and maintains clear scheduling communication. Reviewers mention competitive pricing that stays fixed once quoted, same day auto lock repairs, and mobile response that avoids shop visits. Work covers the greater Houston metroplex with emphasis on residential gates, business doors, vehicles and safes. Marco has spent extended time in the shop explaining lock issues and security options to walk in customers.

Google shows a 4.4 rating from 74 reviews. Common points include fast arrival, fair costs on key work and rekey jobs, and helpful advice on commercial inspections, though a small number of reviews cite problems with key programming accuracy or follow up on equipment issues.

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“I needed a new key for my wife's car. I had ordered it online and when it arrived I could not program it. When I spoke with Marco on the phone, he told me that he could help me. When I went into the store, Marco explained my problem and where I went wrong. He literally had it fixed in less than 5 minutes. In addition, he didn't even charge me. I would have gladly paid him for his services and expertise. I will be using him for any future issues related to his business and recommending him to anyone that I know needs his services. I highly recommend him.”

“Marco gave us a very reasonable quote to get into the locked safe of our business. He spent hours trying to carefully unlock the safe without damaging it. I was sure that he was going to surprise us with a larger bill but no, he stuck his original quote and did an amazing job. He and his helper were very friendly and professional as well. I highly recommend High Security Lock & Safe.”

“Excellent customer service service!!! After extensive online research I bought a Hollon safe from high security 12 months and 3 weeks ago. The purchase and delivery were all went as expected and I was a satisfied customer. About a week ago I started having problems with the locking mechanism right before a trip out of town. Last night I couldn't get the safe open after many frustrating attempts. I called the shop this morning to set up a service call, knowing I was just barely outside the 12 month service warranty. A little over an hour later Marco was knocking on my door. He fixed the issue quickly and did an overall tuneup on the locking mechanisms on the safe. I was outside the warranty period. He could have charged me for the service call and I would have paid it (slightly begrudgingly). Because the warranty period had expired so recently he didn't charge me a dime. I feel like that is the right thing to do and I really appreciate the stand up customer service. I've now gone from standard "satisfied customer" to enthusiastic 5-star reviewer who would happily recommend this shop to anyone willing to listen. If you're looking for good old fashioned customer service Hig”

“My car key broke in half and many places told me that they were not going to be able to fix it or were going to charge an arm and a leg. I took it here to 'High Security Lock & Safe' and these guys quickly were able to make me two copies at an exceptional price! When I went to test the key on my car there was an issue with the old transponder. One call and they quickly and efficiently came to my location and fixed the issue. They were kind, generous, and very pleasant to work with, Marco is a blessing sent from God. This is THE PLACE to go to if you are in the Pearland or surrounding area and need assistance in any of the services they offer. I will definitely call them first if I ever have a similar issue in the future.”

“I Had a very good experience with this company. He went above and beyond with his service call. Was able to come out the same afternoon and fixed the issue with my door lock very quickly. He Advised me with very useful information on what needed to be done to pass the fire marshall inspection for my business. I will definitely use this locksmith for any future needs. Highly recommend.”

“I called around to 15-20 different locksmiths in the area and nobody could or wanted to make me a key for my motorcycle. I was finally referred to Marco at High Security Lock & Safe. He went above and beyond to work on making me a key and I highly recommend him to anyone in need of an emergency key or for any services in general. He got the job done quicker than i expected and used excellent customer service. I would definitely without a doubt come back if I needed other services. To Marco and his team I appreciate you taking your time and effort to help me with my situation! Greatly appreciated and more than satisfied. Thanks again!”

“Customer beware! Poor customer service. Had them make a new key for a lost key vehicle. Was told that the job was done but the truck was having some other issue not allowing it to turn on. I bought a fuel pump since the truck would crank but not start. A few days later I found the lost key and the truck started right up. They didn't program the key right and was now out the the fuel pump plus the days of not being able to use the truck for work. When I spoke to the owner he just blew me off saying not their problem, since they are not mechanics and they didn't say "buy a fuel pump". Not even a simple apology was offered. He answered my concerns in a very arrogant manner. His tech that came out was no different. I had already dealt with the owner's attitude before but dismissed it. I was in need of a quote and went inside to ask. The owner in a rude manner said come back on Monday we are now closed. The door was open and ppl were inside. Being a lock and safe place you would think they would of simply locked their door to notify ppl they are closed.”

“Fast, friendly, and knowledgeable! Came in to get an old camper shell with a funky type of lock rekeyed and these guys were on it quick. They even lubed up the very sticky cylinders for me and the locks are working perfectly again. This place was recommended to me and they nailed it.”

“Owner doesn’t even know how to run the security equipment he sells you. His own people were even having trouble. They walked out in the middle of a job. Had to pay someone else after paying him to get everything in proper working condition. Called numerous times and left message and never heard anything back. Come to find out months later we were not the only ones this happen to. Then he wants to claim we are liars and thief’s to the public as everyone in the area knows that’s a lie. Just makes him look bad.”

“Marco quoted me an extremely competitive price to replace a commercial door lock. We was responsive and communicated well in scheduling my installation.”

“Unprofessional Customer service !! I had a Car key replaced here and the remote function shortly begin malfunctioning. When I took it back the guy treated me lik I was lying about where I bought the key or if I was looking for a hook up. I just wanted a functioning key. In the end they could not program my key possibly because the replacement key is not from the dealer but just replica in a new housing case. Would recommend B & L Locksmith instead.”

“I had an issue with replacing a Schlage lock I bought at a big box store for an outside gate and stopped in to ask about what the problem could be, as well as inquire about costs for a service call. I spent about 45 minutes speaking with the owner, Marco Garza. I can't say enough good things about my experience in his store. I truly appreciated the time he took to give me feedback on my issue with the lock, as well as share his knowledge and suggestions on security and safety matters that I inquired about in my home.”

“High Security Lock & Safe installed the key-less access control for our office. Marco and Scott did an excellent job of listening to our security needs, planning for installation and testing, and quickly and professionally got our office locked and secure. We are very happy with their service and the value they add with their years of experience.”

“The keys to my front door would not insert into the deadbolt. I used the Contact a Locksmith feature on HSLS' website, thinking I would be scheduling a service call. Instead, I very quickly received an email from Mario, asking if I had tried lubricating the lock. After viewing a YouTube video and purchasing some graphic lubricant at Home Depot for $5, the job was finished. I really appreciate you allowing me to save the price of a service call. That's what I call excellent customer service!”

“My car door key wasn't turning in the cylinder. I drove it over to this shop. In about 45 minutes and for a reasonable price, the lock was like new. Fair and quick: there's not much more to ask for.”

“Great Service and Prices! They were able to program a replacement smart key for my 2013 Santa Fe Sport for way less than the dealer.”

“They came out and re-keyed our building with a Master and Tennent 1 and Tennent 2 keys which is a great convenience and they are so quick to respond when I need to order new keys and even a new lock to match when I had to replace a door. The prices are very reasonable as well.”

“This is a great place to go. Fast, same-day service for auto lock repairs. Fair prices, and deals when buying multiple items. I really like the owner and staff, they are respectful and good at what they do.”

“Thank you , Thank you, Thank you High security Lock and safe. We needed our front door lock replaced on a business. We called one time and High Security Lock and Safe came right away. They were professional, courteous, and did a great job.”

“Great company! I’ve known them since they were a one man crew. Marco always took care to do the job correctly and in a cost effective way.”