Gato Lock & Key

Gato Lock & Key operates as a locksmith business in Odessa, Texas. The company has been family owned and operated since 1982 and serves the greater Odessa area along with the Permian Basin. They provide automotive locksmith services, residential locksmith services, and commercial work that includes lock repair, installations, rekeying, door hardware upgrades, padlock service, and safes for sale. The business address is 1802 N County Rd W and the phone number is 432-335-0072.

Customers describe jobs involving key duplication where multiple copies were made quickly, unlocking vehicles, programming key fobs for trucks, drilling locks when needed, and core and pinning services. Some reviews note that staff fixed barely operational keys to make them work well and tried to resolve issues without pushing larger replacements. Others mention getting items on short notice and handling lockouts.

They cover Odessa and the Permian Basin with services available by calling the listed number. Reviewers report varying response times including arrivals within 22 minutes for some calls and quick in-store key work under four minutes. Pricing details from customers include service calls at one hundred dollars and charges for lock replacements reaching four hundred fifty dollars after initial quotes around two hundred twenty. Some found it hard to reach by phone and had to visit in person.

The business holds a Google rating of 3.7. Review topics include positive notes on friendly and competent staff along with speed on key work, while other comments focus on rude interactions, communication problems, and high costs.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“If you need keys copied, you can certainly go to a big box and stand in line to use a kiosk, then watch as a robot cuts yours key at a painfully slow pace... However, I would instead recommend you try these folks. We needed 5 copies made and were in and out in less than 4 minutes; the first one was being cut about 45 seconds from the time I opened the door! They're super friendly, polite, very competent, and the speed is incredible. All that, and the price is the same as the kiosk. Highly recommended to give them a try.”

“Call and asked a simple question to get a rude response and talked down to, with being treated like that I wouldn't recommend them to anyone and that's coming from someone with 24 years experience in the field”

“may be good at what they do but very rude, i took my business elsewhere.”

“They have always helped us and they are really good at keys and locks. They take pride in their work and do the job right. I have twice now taken them bearly operational keys and they have been able to copy them and make them excellent. They try to fix your problem before selling you on something bigger. We have used them for 7-8 yrs since we moved here. I have never had any issues.”

“The ladies here are very nice people and no their business. I'll continue going to Gato for my keys and other related services.”

“They were able to get me the item I needed on short notice. Difficult to get by phone, had to go in in person. They do offer core and pinning services. Thanks for saving me a drive back to El Paso.”

“These guys are just plain terrible. No customer service at all. Didn't get what I requested had to wait another 15 minutes for miscommunication as they called it and then to turn around and still not get what they told me they would do. So with a pile of keys that I was trying to avoid having, they added to my collections of keys. Lesson learned! I personally do not recommend them.”

“They were grate. Call them out to my apartment complex to have a lock drilled. Although they didn't end up drilling the lock due to them not being able to replace the smart key. They instructed me on how to drill it myself when I had a lock to secure the unit.”

“Charged 100 just for the service call and we were no more than 10 minutes away. It did not even include the first hour in the 100. So 100 bucks for a 10 minute drive? That's insane. Not reasonable pricing at all.”

“All I got to say is my my my! I was told to replace a lock and get keys made it would be 220 before taxes. At most I was guesstimating 300 incase something else came up that they needed to replace. We were charged almost 450 bucks after the fact. First off, it should kinda be clarified before proceeding with the job of the price before doing the work. But hey gotta meet that quota! Lack of communication and customer service. Really should’ve went with a different locksmith. Lesson learned my guy!”

“I'm not sure about these reviews but my experience was they were very very rude”

“This locksmith business is so Great !!!!! These people are the best ever !!! They are very nice , help in every way possible to make sure they have helped you in every way to get everything done in the right and professional matter. I would recommend this business to everyone that ever needs a locksmith company to help with their issue. Thanks again to all the employees at this business.”

“This place doesn't deserve not even a star!!! I called because I locked my keys in the truck with my baby inside.... I told the receptionist and she said it would take like 25-30 mins to arrive well it took the guy 22 mins to get there ... Then to top it off it took him another 30 mins to actually open the door!!! Really!!! Smh by this time my son had woken up and I also had to call the sheriff department to see if they could send assistance ..... And he still charged me $60 .... I've called other pop a locks and they have opened it in less than 10 sec.”

“Very nice and very interested in taking care of me. They were a bit overpriced on simple key cutting. $30 for 4 keys. They were generic RV keys.”

“I needed a spare key fob for my dodge pickup and the people at Gato did a great job getting me the right fob and the programming took only 10 minutes.”

“Got the job done and did the best they could do to accommodate my request. 10/10 would go again”

“Great Customer service. They know what they are doing. Made my day a run smoothly. Thank you”

“Always fast and friendly service. I highly recommend them.”

“A great old fashioned honest business. Kudos for helping out my 90 year old Daddy! Bright Blessings for continued success!!”

“Quick service, knowledgeable staff. What else could you ask for when getting keys made? 🔑”