Pronto Locksmith Services

Pronto Locksmith Services handles locksmith work in Plano and nearby spots like Frisco, Allen, McKinney, Richardson, Carrollton, Addison, Garland and Murphy. The company runs a local team that covers emergency calls, residential lock work, commercial jobs and car lock services out of their spot on North Central Expressway. They keep a 24 hour operation going with a direct line at 469-828-3914 for folks who need help fast.

Customers call them for house lockouts, garage door fixes like torsion bars, springs, drums and rollers, plus car key programming and electronic lock installs. Austin showed up quick to fix an Emtek lock on a new iron door and stayed to check everything twice. Andre opened a house door in under five minutes after a late evening call. Nathan replaced a full garage door system on a Sunday night, while Nick gave tips on keeping doors working right. Ty made a new Lexus fob after it got run over, and other techs handled push to start keys cheaper than the dealer.

They answer phones right away, send a tech within 25 to 30 minutes on most calls and work evenings and weekends when needed. Reviewers note clear explanations of steps and options before work starts in many cases, with service stretching across the listed cities. Some mention the team arrives in unmarked cars or works on the spot without long waits.

Google shows 4.8 from 163 reviews with steady notes on speed and garage or car fixes, though a few flag higher than expected costs on simple unlocks or key jobs. DIRT Score 4.6 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Austin was confident of his locksmith skills which was reassuring. We had a new iron door installed and had gotten an Emtek electronic lock that was installed incorrectly. From the time I called to the time Austin came out reinstalled the lock that the original installer had installed was probably about an hour. He stayed until we double checked our new beautiful door and lock worked properly!! Highly recommend Austin and his company.”

“Fast and reliable! Hope to never have to use them again lol but if it does happen, I know who to call. 10/10 recommend”

“We had an issue with our garage door torsion bar. They came out same day and pricing was great.”

“Andre truly came through when I needed help. I locked myself out of my house around 7PM Thursday and he arrived within 30 minutes to help, and He had my door unlocked in under five minutes. He was very personable, understanding, and charged a fair price. I highly recommend Andre for any locksmith needs.”

“Call into headquarters was answered right away and was told a technician would contact me. Technician called after about 2 minutes and took down my address and problem. Said he’d be here in 25 minutes. Pulled into the parking lot 27 minutes later grabbed his tools and had our front door open in about 5 minutes. Technician was polite, cordial and dressed properly for his line of work. A bad situation that in the end had us laughing and joking because of a quality business. Keep up the good work.”

“Excellent service!! Very professional & informative about options and pricing. Super friendly!!”

“Service was great and the locksmith fixed my issue but really felt like I paid a lot. For a Chevy Silverado, I had to pay $900 to get two keys programmed. I’ve never paid more than $300 to program a key in the past on other vehicles. It might be due to the software but I also provided a spare key (that wasn’t programmed). So $900 for 2 programs and 1 extra key seems high. Was desperate though and the service was prompt and completed.”

“Total replacement of springs, drums, rollers and lift system for double garage door. Started at 6:00 pm on a Sunday night since our door hung up and could not be manually closed. Nathan was great, worked efficiently, explained each step. Total professional. Saved their number!”

“The customer needs to know exact fees b4 the tech is dispatched. To get an invoice, after work is completed, for twice what competitors charge is not a good business model. The tech was great and we worked out the invoice. Don’t put your customers in awkward situations & your business will thrive. I wish your business nothing but future success.”

“After purchasing a vehicle, we needed a second push to start key made. They offered this service for the half the price that we were quoted at Toyota. They also came directly to our house within 30 minutes & had the entire process complete within the hour. Overall, it was very convenient and cost efficient!”

“Punctual, professional and respectful. The road side service is convenient with the addition of top of the line equipment and impressive skill to use it. Will be saving the number, thank you very much, you guys are life savers.”

“They were able to come same day to fix the garage door and did a great job. Nick gave helpful tips to maintain the garage too. Highly recommend.”

“I had to call a locksmith to my home at 8:30pm on a Sunday night because I lost my car key. They were very responsive and kept me informed by phone of how long it would be until someone arrived. The young man who came to help was very pleasant, explained what he would need to do in order to make the keys for me and laid out the charges clearly. It took less than 30 minutes for the whole process to be completed. The total charge for two keys was indeed much less than I had been quoted by the dealership, so I was happy with both the service and the price of the replacement keys.”

“Your technician had our car door open in less than 5 minutes. My only complaint would be the cost for a 5 minute service, but the technician said we could possibly get that covered by our insurance company. I will check and see if that’s possible. The only reason for the 4 stars is because of the price, but the technician did a great job.”

“Save your self money and find an other locksmith company The worker Technician said $120 and the company then calls back saying it would $195 and makes up story about the price Don’t trust them as the up charge the service and make lies upon it”

“This service is very expensive. To unlock my bedroom door inside my home was over 200$.(keyed door) I asked how much it would cost me after technician arrived and he said he couldn’t tell me till he opened the door, he was already inside about to open it. He opened it in two min, and then told me the cost. Sure he arrived in 30 min and opened my door in 2, but this cost is outrageous. And withholding the price before the work is shady. I will be reporting this to the BBB. Beware!!”

“The technician came out and was very knowledgeable and courteous and got the job done fast. So much cheaper than anywhere else by $200 they are definitely going to get my business again in the future bc of the service I received!”

“I did not know what I was going to ...the fob for my car had been ran over in the street. I was calling around to see who could handle the Lexus car fob and one guy told me that they could not do it, which left me feeling completely discouraged. But then I came across this locksmith company. I got a callback from Ty. He assured me that he could make a brand new key/fob for my car. Within 20 minutes of his arrival sure enough, he delivered on his promise! I was so relieved and impressed with the service I received from Ty. Not only did Ty get the job done quickly, but he also provided invaluable customer service throughout the process. He made sure to explain of the process, which made me feel confident that I was getting quality work done. Overall, this company provided an excellent experience at an affordable rate. They showed up promptly at my house, completed their task efficiently, and even gave me some advice on adding another key if I choose to in the future. On top of that, they were extremely professional throughout. If you're looking for a reliable, fast locksmith company - look no further! You won't regret it!”

“I'm giving 2 stars because the locksmith actually got us into the vehicle we were locked out of. That being said, I do not recommend this locksmith. I was shocked by how dishonest he was. He would not give me the estimated price over the phone. I asked him what color the car was that he drove so I could look for him, and he answered "red". When he arrived he was in an unmarked white car. He put a device on the car and before he opened it he started talking about the price. He said "$175 to unlock the card plus an $85 service charge". I was completely shocked. It's absolutely outrageous that people are running businesses like this where they literally try to steal your money. I wanted to pay $50 for the service, but considering inflation I was expecting to pay $75 to get the car unlocked. The quote he gave was $260 and that's why I am warning you not to use this service.”

“Very pleased!! Friendly service from start to finish. Not to mention how quick he was he came in in a timely manner was very efficient and thorough. Job well done thank you.”