Orkin

Orkin handles pest control from their branch at 906 Energy Dr in Abilene Texas under local manager John Johnston. They take residential and commercial calls for ants rodents cockroaches spiders termites and bed bugs across Abilene plus Big Spring Snyder Sweetwater and nearby towns. Same day service is offered when the call comes in before noon otherwise next day is available. The work covers both homes and businesses with custom plans built around the local pest issues.

Customers describe techs such as Joseph who inspected and explained ant problems while giving control tips. Sarah performed full home checks and answered questions in detail. Ryan handled termite jobs explained the steps and worked with financing details. Josh asked about exact trouble spots checked pet and child safety and offered follow up sprays if needed. Jenna walked properties found entry points and set up ongoing schedules. Other names like JD and Joseph appear in accounts of thorough bedroom and house treatments that addressed fleas and spiders.

Response times include same day appointments when booked early. Techs often arrive on schedule explain the chemicals and return for follow ups. Service reaches the listed towns around Abilene with both one time and recurring visits. Pricing draws mixed notes with some calling it reasonable and others finding extra quotes high. Communication covers inspections and results but a few accounts mention delays in callbacks or account updates.

Reviews show a 4.7 rating with frequent mentions of professional and knowledgeable techs who explain the work and deliver results on bugs. Recurring topics include thorough inspections and clear advice alongside occasional scheduling slips and billing questions.

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“The technician Mr. Joseph was very friendly,helpful and very knowledgeable about my pest problem. Answered my questions and gave me helpful tips and advice about control. Would highly recommend them. Very reasonable pricing!”

“Sarah was very professional and polite. She also was very knowledgeable and gave a thorough inspection of the home. We are happy to do business with you due to the experience with Sarah!”

“The person that came out to spray didn’t explain much. Do not think the chemicals made much of a help at all. The quotes for additional services are ridiculously high and the treatment for fleas hasn’t worked in more than a month of repeated visits.”

“She is very pleasant and thorough. She listened to me and took care of any questions and issues that I had. She has a great job of eliminating bugs and keeping them from coming back”

“The technicians were awesome they explained everything to my mother who is 84 years old and hard of hearing he explained all of what they are going to do and the extermination process I am so happy I called orkin their customer service was excellent and the information was on point thank you orkin”

“Orkin has been outstanding! Their technicians are professional, punctual, and extremely knowledgeable. From the initial inspection to the follow‑up visits, they explained everything clearly and made sure every concern was addressed. The treatments were effective, and I noticed results quickly. I also appreciate their friendly service, attention to detail, and commitment to keeping my home pest‑free. Highly recommend Orkin to anyone looking for reliable, effective pest control.”

“Sarah Nichols is our favorite Orkin lady she so helpful and great at what she does , you have problems she’s gonna help ! You need tips to get your house situated she gots it ! We have been here for some months now, I wouldn’t want to switch. Orkin has a great employee she gives us top notch experience every time never had a bad month with Sarah. Thank you Orkin for providing my family with her. It”

“Josh was extremely nice and asked detailed questions as to where our issues were. He made sure to reiterate that if needs were not met in the specified areas that they would come back out and do complimentary sprays until needs are met. We previously used mosquito joes and I would not recommend that to anyone. Josh made us feel like our needs were taken care of in a professional manner and also gave us some education on the background of what he was spraying ensuring it was safe fore pets and children.”

“I was able to get a same day appt and it was much appreciated.”

“Joesph was very professional & thorough during the inspection . Gave me a lot of information about the house I didn’t have previously and I really appreciated his attention to detail”

“I called to schedule an appointment which never showed up and never received a call back! Great Job!!”

“Mostly professional and proficient but had some issues with management updating our account with critical treatment details that affect the service and effectiveness of treatments. I think Bridget got it fixed today, so all good!👍”

“Had Termite Service performed. The Termite technician Ryan did a great job, very punctual, explained to me what he was gonna do, and was very knowledgeable. The salesman James was very good, knowledgeable, and helped me with the financing options that where available.”

“Let me preface by saying we never had any issues with the services provided. The one star rating is solely because of our customer service experience. We decided to go with Orkin last summer because they could get to us the quickest (although they were the most expensive option). I was quoted a price at that time for an 11 month special they had going. I was told we would owe a larger amount the first time they came to service our home and that after that, we would be charged a lower set amount every 2 months (which is how often they would service our home after that initial visit). Well, after that initial visit, we were being charged monthly and we thought they would simply cancel the payments once they reached the agreed upon amount. Wrong. When I called to discuss/dispute this, after we surpassed what we were quoted, I was told they had no record of the amount I was quoted on my account and that the actual total amount owed was almost double what I was quoted. I said we never would have gone with y’all if I had been quoted that much. I was told at the time that they were going to look into and see what could be done and that they would contact me back. They never contacted me ”

“Terrible company hired them for my home. Did not fulfill the service we needed. Called back and someone come back still didn't fix issue on top of that did that document anything so shows nothing. I called and they don't wanna help me then connected me to someone else and they was trying to get out of it. Said they would give me a call back but really just wanted to get off the phone. Very unprofessional. If I do not get this taking care of will have to go through BBB but putting this to maybe get this straightened out. We are definitely on the right side on this issue but nothing is happening. Paid the money required to do the job off the inspection. No documentation from this remote area.”

“Jenna stopped by to inquire about our annual inspection and we informed her of all the issues and no contact with the former salesperson and she checked everything and stated she would get us back on track with the maintenance schedule. Hoping she does indeed follow through. Jenna was very nice and was VERY thorough with her inspection. She seemed very knowledgeable and explained in detail all that she was showing me.”

“Absolutely the best company ever. From the pricing to the customer service. The representative that got me scheduled spent the time to answer my million questions. And Jenna!!!!! She is absolutely amazing! She is so knowledgeable and not just in pest control! She walks with you inspects your home and helps identify any possible entry points. She provided information on ways to fix them. This company is very professional and would recommend them a million times over.”

“Keep getting charged for no one coming out servicing my property, hard to reach by phone, problem hired for not addressed properly. If you have a roach problem go handle it at the store it will save you 400$ nightmare!!”

“Fifth time now. We consistently ask for Tuesday and they consistently say it's done and then on Friday, after closing hours, they send a text informing you that they will show up to your empty house on a day you did not request while you are at work and charge you $60 for doing nothing. I have never seen a private company that jerked their customers around like this. Do yourself a favor and find another company.”

“JD was very helpful and most of the other people we have encountered. I'm not very fond of the lady that answers the phone when calling to have something removed from the home and I had to wait almost a full 5 days to even hear back from her on 2 different occasions. I spoke to her 5 days prior she said she would try to get someone out that day...on the 5th day being a Friday...I had to call them and she did get someone to come out quickly and JD was helpful. He was kind and professional and very informative. I think out of 3 techs that have come out I think JD has done the most to try and help us. Very knowledgeable.”