Arjo Inc

Arjo Inc operates as a pest control provider based in Addison, Texas. Their listed offerings cover equipment for movement and hygiene applications along with support options such as rentals and parts supply drawn from the company site. The business maintains a claimed profile that places it in the medical group category with an address noted in Illinois though operations tie back to the Texas location. No specific owner details appear in the available information.

Customers report problems with purchased items such as hygiene chairs that fail after a month of use and require extended waits for fixes. One account mentions a full month delay on delivery followed by another month before any repair visit. Others describe noise issues with related medical devices that disrupt sleep along with repeated calls needed to reach someone who can schedule service. Reviewers note short warranties on components like batteries and high costs for annual maintenance that can reach the price of the original equipment. Some mention sales promises on delivery timing that were not met and staff attitudes that come across as unhelpful during attempts to resolve issues.

Work practices draw complaints around slow response and the need for multiple follow ups to arrange visits. Reviewers point to service agreements that lock in ongoing payments without clear value and preventive maintenance steps that seem designed to require company representatives. Communication often involves asking for supervisors before action occurs. Service extends to areas including locations in Washington based on one account of driver behavior. Hours and exact pricing details do not surface in the reviews or site excerpts.

The record shows a Google rating of 2 from zero reviews alongside customer feedback that centers on service frustrations and product reliability concerns. A small number of entries give five stars and call the company good to work with while the majority highlight repeated difficulties with repairs and staff interactions.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Website is useless. Med makes noise every 2 minutes. Can’t sleep. Nobody knows how to fix. 1 star is mainly for the trash website they run. It’s 2025. Figure the internet out or don’t be in there”

“Let me just express my dissatisfaction with the hygiene chair we purchased from your company. My intention was to provide essential comfort and support to my sister, who is dealing with progressive multiple sclerosis and dementia.First , it took an entire month for us to receive the chair after making the purchase. This delay was already inconvenient, considering the urgency of the situation. Unfortunately, the problems didn't end there. Just after a month of use, the chair broke down completely, leaving us without the necessary equipment.I promptly reached out to Arjo for assistance, only to face further frustrations. It took another month for a repair person to be sent, and even then, they were unable to fix the chair. We were informed that an engineer was needed, leaving us waiting for yet another solution. Eventually, a new chair was sent to us, but it barely lasted three months before encountering yet another issue. Then month of waiting, we were sent a damaged chair. This lack of transparency was disheartening. And to make matters worse, another used chair was sent to us just a week later, continuing this cycle of frustration.This has left us without a functional chair for ”

“Customer service is absolutely terrible. The products are fantastic, but getting repairs or service is a nightmare. I generally have to call 3-4 times and ask for supervisors before I get someone to come out. I would not recommend Arjo lifts due to the poor customer service alone. It looks like I'm not the only one having issues with customer service either. Maybe they should do something?”

“Absolutely the rudest employees. Terrible customer service. 30 day warranty on a $500 Nickel Battery (which all other companies give 6 months or a year) They DO NOT CARE ABOUT OUR VETERANS. They were going to let a Veteran stay in bed for 3 weeks. I really hope the VA stops buying their over priced mobility items, because I would pay extra for friendly customer service”

“This company is AWFUL! As someone who has been managing SNF's for >5 years, I recommend everyone stay away from ARJO products. Although the products themselves are very nice, the Preventive Maintenance manuals are written so that only ARJO reps can work on the products. When they come, as required in the manual once a year, the maintenance is usually equivalent to the cost of the equipment; we're talking 1-2k per piece of equipment per year! Then, they try to lock customers into their "service agreements" which are also garbage. I have friends in the industry who have experienced the same thing. Do yourself a favor and NEVER BUY ARJO PRODUCTS!”

“This company is BAD!!! Everyone there has an attitude and is not helpful. I have been in the business 14 years and never seen anything like it. I told my sales rep that I would never do business with them ever again and his response was, OK. They do NOT care at all about the vendors or the clients. STAY AWAY!”

“Be Careful, Some of their Drivers drive crazy, I just saw one in Kennewick Washington”

“Very poor service. Sales promised timely delivery and totally messed up, time, and time again! STAY AWAY.”

“Absolutely first class Cannot rate this company highly enough.”

“Good company to do business”