Critter Control Dallas Ft Worth

Critter Control Dallas Ft Worth runs pest control and wildlife removal work out of Arlington, TX. The outfit handles raccoon removal, rat control, squirrel removal, bat removal, opossum removal, snake control, bird control, skunk control, mole and gopher control, armadillo removal, dead animal removal, attic remediation, exclusion work, and commercial wildlife and bird services across the Dallas Ft Worth area. Technicians named in customer accounts include Kolbie, Julien, Richard, Phillip Moreland, Frank, and Collin B.

Homeowners reach out when they find rats or raccoons in attics, bees under siding, or signs of animal damage that require insulation checks and sealing. Kolbie inspected multiple warehouses top to bottom and laid out service options before leaving the site. Julien arrived the same day on short notice, walked through findings, and set up a plan that fit the budget. Phillip treated bees and added wasp work on the same visit. Frank returned for a follow-up treatment when the first round did not clear everything. Some jobs include pulling out soiled insulation and setting exit traps.

Crews show up fast, often the next morning or within hours of the first call. They explain inspection results on site and give timeframes for next steps. Work stays in the Dallas Ft Worth region. Reviewers note solid initial scheduling and clear talk during the first visit, though later rescheduling and return trips sometimes slip.

The company sits at a 4.7 rating across thousands of reviews. Common points include strong inspections from techs like Julien and Kolbie alongside complaints about warranty follow-up, missed callbacks, and occasional property damage during attic work. DIRT Score 4.7 from 2529 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“⭐⭐⭐⭐⭐ Amazing experience with Critter Control! I cannot say enough good things about Critter Control and their team. From the very beginning, the response was extremely fast and professional. Ms. Kolbie came out and was absolutely wonderful. She was very professional, knowledgeable, and did an amazing job communicating throughout the entire process. She took the time to walk us through what was happening, explain what might need to be done, answer our questions, and make sure we understood the next steps. Her communication and customer service truly stood out. The response time from Critter Control was outstanding. By 8:30 the very next morning, the crew was already here getting the job done. Alvaro came and knocked on the door to let us know they had arrived, which was greatly appreciated. The entire crew was extremely professional, respectful, and got straight to work. They showed great attention to detail and made us feel confident that we were in good hands. It is refreshing to see a company that truly values customer service, communication, and getting the job done efficiently. We are very grateful for Ms. Kolbie, Alvaro, and the entire Critter Control team for their quick ”

“Wonderful encounter from start to finish! Richard was prompt, gave appropriate timeframe of when we could expect him to arrive. Upon his arrival he gave us a thorough walkthrough of what he would be doing. After his inspection of our attic and the exterior he provided us with full detail of what is going on and possible next steps. I appreciate his honesty and not trying to mislead us. Would absolutely recommend “Critter Control””

“We have been using Critter Control for my company for over a year, originally they sent Kolbie out to do an inspection and she was very knowledgable. She took her time looking through all 5 of our warehouses, top to bottom and didn’t miss any activity going on. She talked us through all of our options, and took her time explaining the difference in services and warranty. We also all thought it was awesome that they have a woman in this field climbing in attics since it’s something you don’t see everyday! She wrote up a proposal before she ever left the property and we were scheduled to start on going services for raccoons and bugs. Philip has been the employee who’s always come out to spray, and he doesn’t just skim through our pest control, he makes sure he sprays everywhere he can, does a great job, and he’s picked up raccoons in cages very quickly when captured. Overall, we have an outstanding experience with critter control, anytime we’re experiencing more critter/pest issues, we call Kaila in the office and she is quick to schedule someone to come out and take care of us. I would absolutely recommend Kolbie and this company 100 times over! Thank you Critter Control!”

“I called Critter Control to get a quote for removal of bees under the siding of my house. The dispatcher was very helpful and scheduled Phillip Moreland to come out. Phillip discussed our options and treated the area. He even took care of some wasps nests as part of the service. Evidently, there were more bees than anticipated so a second visit was required. Frank did another treatment and even offered to return again if that didn't handle the problem. Bees are gone and was able to have my windows installed on time. Frank was very diligent and professional as well as friendly. An excellent experience for a somewhat difficult situation. Good job Frank!”

“The workers were ripping out insulation and throwing it off the side of the balcony in giant bags and weren’t paying any attention to what was below them, crushing my $250, 4-foot palm tree, and my 3-foot Crown of Thorns. I called this morning and was transferred to their complaint line but received no call back today. I called back and a woman named Hannah answered the phone and was very unsympathetic and clearly annoyed. She was very short with me, and irritated that I asked how long it usually takes to get a call back. Not only did this company destroy my property, a worker barged in my house while I was in the middle of leading a big work meeting and relentlessly called my attention from around the corner until I had to stop my meeting and tell everyone to hold on, just so he could ask me to use the bathroom. There are countless places to use the restroom Within two blocks from my house. Before and after photos of my plants attached.”

“This has been an absolute nightmare experience. Ryan is a very good salesman but once they have your money, everything goes downhill. They are disrespectful of personal property, violate safety regulations, not only for themselves but the customers as well. PPE is considered optional. They made a massive mess spilling out loose insulation all over my closet. Threw loose insulation in my trash can that I didn’t find til the next morning. Tracked mud all over my freshly painted deck. The problem of roof rats persists. When I asked for a refund because the problem has not been solved and I have paid them $5000 they say well it’s a process and it’ll take a while. Of course they want to send a “warranty team” out. I just want a refund and to find a company that will actually perform the job”

“This is my second review of Critter Control, and things have only gotten worse. Despite repeated requests, I never heard from a manager until I posted a negative review online. Even after that, the company’s performance remained unacceptable. Scheduled appointments were canceled last-minute or mishandled, with teams showing up hours early or not at all—and without notice. When they finally showed up to fix earlier damage, they caused new issues, including broken items in my attic and dents in my brand-new gutters—right after I had specifically asked them to be careful. The tech even asked to borrow my ladder before damaging the gutters with his own. Once again, I asked for a manager to contact me. As of 7 PM, no one has. The lack of communication, accountability, and care for customers’ time and property is beyond frustrating. I regret ever hiring this company and wish I could get my money back. Avoid Critter Control at all costs.”

“Everything and everyone is great until they collect your money and leave. I paid for the service, they came, performed most of the service, I paid, they never came back. They left a recording device in the attic to monitor animal activity after the work was "complete" and left exit trap(s) for any remaining animals to exit. They were supposed to come back 2 weeks later, to remove the exit traps and paint all the siding they patched to match the home. They claimed all entry points in the attic and the crawl space were sealed and a trap was not needed for crawl space. That was in December. Apparently 2 weeks has not come as yet. The service also came with a 10 year warranty. I've been calling these people to come back since April when I heard animal(s) scurrying around my crawl space. Then, a month later I heard the galloping of foot prints in my attic. Multiple calls later, I can't get anyone to call me back to address the incomplete work or deal with the fact that there are still entry points open somewhere since the squirrel/raccoon/pest problem remains. They have admin assistance that just take your information and state someone will call you back. The only problem is no on”

“I have never written a bad review in my life being a business owner. It would devastate me to get a bad review. But I have to be honest, this was one of the biggest letdowns and expensive amount of money that I paid at our home to have rats removed. It's been over six months. The rats have never left, they claim to have a warranty and the warranty really consist of having one young kid come out take photos, then leave and then have to set up an actual team to come out… I feel bad even writing this review but the professionalism in the phone calls and the girls who answer the calls are not involved at all and really don't care I've asked to speak to a boss and a manager multiple times. I definitely would do your research if you're looking to remove rats from your home before calling them.”

“Julien was very very thorough and very well informed. and very helpful 2/19 update : the job was done fairly well. but im.downgrading my rating to.2 stars because they did not fully remove insulation over my garage which was the whole.reason I first reached out. I wanted to simply remove and replace my garage drywall because it was stained with racoon urine and faeces but eventually Julien found the entire attic was affected. So i obliged and we went with the $11k job. Except that I still ended up eating rotten insulation after all was said and done and no response whatsoever from CC. Because they are busy, or have already been paid and is no longer their problem. Unfortunate.”

“The warranty is a MAJOR LIE. Paid thousands of dollars and promised a warranty and a guarantee only to realize 3 days later they didn’t solve anything. When I tried calling to reschedule a second pass through they have consistently cancelled or completely stood me up with a no show WAISTING my time. It all started with the service crew, they told me they couldn’t finish the full service and were running late but could return if they missed something. They 100% did MISS EVERYTHING. Their customer service people is a 3rd party and seems to be overseas. They didn’t even call to cancel they straight up no show! DONT RECOMMEND!”

“Julien was very good at his job. He thoroughly explained everything where I could understand. I highly recommend Critter Control.”

“Inspector Julien is amazing. He went above and beyond to assist our family. Initially, the operator scheduled our appointment for next week because it was a holiday week. However, once we explained our situation, Julien arrived a few hours later. He conducted a thorough inspection, explained all the options, helped us customize a plan that fit our budget, and got started immediately. We are very satisfied with the service and extremely thankful.”

“I used these guys for about two years, specifically Branch 5933 (Collin B.). They were ok, nothing great, but not bad either. A few months ago, I got a bill with a 9% increase...so i called them up and canceled my service - basically said I wasn't interested in renewing my contact. The person I talked to said fine, etc. Well fast forward a few months and not a week goes by that I don't get an email bill from them and even physical mail bills saying to pay. Once Collin B. replied and said he'd take care of it and we'll he didn't. I don't know how to stop getting bills from them. It's borderline harassment. Suggest you find another company to take care of your critters...there are 100s in the area. This one is not good. Update on 6/25 - I had a call and email from the manager assuring me this has been take care of. So I bumped my rating up to three stars. Again my issue was never with the actual service, just trying to stop the service.”

“Julien from Critter Control spent a lot of time with me today at our initial consultation, was very thorough and knowledgeable and answered my questions so that I could best understand the process. It was a pod experience that inspired sufficient confidence to become a client. Grateful for his dedication to his profession and customers.”

“Julien was very well knowledgeable and did an excellent job explaining the services. I would definitely recommend him to other customers.”

“Updating and removing my original post. The lady from the office called and said their regional manager called and instructed them to come back out to perform warranty work. Critter control did arrive 2 days after the phone call as scheduled and performed the work professionally. Thanks!”

“Julien Great customer service took care of our needs immediately worked us into the schedule the same day. Highly recommend this company.”

“I would like to start by saying Critter Control did a great job around three years ago. I have continued to use them on a regular basis. Sadly I have called them about a problem I am experiencing.4 calls nothing. Last call I was advised the district manager would call. Crickets. Time to move on. Something is going on. I would be careful.”

“I've been trying to contact Critter Control Dallas Ft. Worth since February 23, 2026 making several attempts over the past two months to reach them but have not received any contact or follow-up. Our home was serviced by Critter Control Dallas Ft. Worth in April 2020 which came with a 10-year Lifetime Warranty. Recently, a competing and reputable pest control company inspected our home and determined we may be experiencing animal intrusion. I am seeking consultation from Critter Control before proceeding with next steps but unfortunately they seem to be too busy or unwilling to help.”