Orkin

Orkin runs the pest control branch number 830 out of Arlington Texas at 4360 Beltway Pl Ste 260. Ronald Bibbs manages the local office that covers residential and commercial work across Arlington Fort Worth Mansfield and nearby towns including Aledo Alvarado Bedford Burleson Cleburne Crandall Crowley Dallas Euless Godley Granbury Grand Prairie Grandview Haltom City Hurst Irving Itasca Joshua Kaufman Keene Kennedale Mesquite Royse City and Venus. They handle pest control termite control and home services with same or next day visits available when calls come in before noon.

Customers call about ants in the house earwigs that other companies could not clear carpenter ants near windows insects in kitchen storage and general pest or mosquito issues during rainy seasons. Technicians such as Joshua Russell Jamira Robinson Jason Bushey Eugene J. Simien Sean Moore Donte Tyler Jesse Jose and others inspect shelves hidden corners and attics then apply localized gel treatments perimeter sprays and follow up visits. Reviews note cases where the team explained causes like poor food sealing or humidity and fixed the problem within days while other visits left no rats found after claims of attic activity.

The branch offers calls to 469-868-7393 for quick response and keeps hours that include evening and weekend slots in some accounts. Service reaches the listed cities around Arlington but some customers report trouble when the property is an apartment without landlord approval. Reviewers mention both solid explanations during visits and repeated scheduling changes without notice plus long waits or no shows on the day of the appointment.

Google shows a 4.7 rating from 1878 reviews. Common points include strong work from individual technicians who explain steps and treat targeted areas alongside complaints about sales pressure misidentified problems and repeated scheduling mix ups.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“So we have ants. I called for an estimate and spoke with Dell. I do not make decisions regarding the house without my husband, who was at work. I had started off the call by telling Dell I just wanted an estimate. He kept pressuring me to schedule, even lowering the cost. I had to tell this man 3 separate times that I would discuss it with my husband before making a decision. He said, "Thank you, have a nice day", then hung up on me. This left a very poor impression on this company and made me want to find someone else out of principle. Disrespect and pressure tactics do not earn business from me. I ended up going with Barrett Pest Control. No pressure, no required monthly subscription. 185$ before tax for a one-time treatment. Orkin called me again to talk about pricing; they wanted the 186$ and a 55$ monthly subscription that I was originally quoted. Without the subscription, they want 300$ for a one-time treatment. Absolutely NOT. Ask for Drew; super nice, no pressure.”

“Great Service from Orkin Sept 14 and 15 2026. I am very happy with the Orkin pest control service I received during their recent visits. On September 14, 2026, Joshua Russell completed the first service. He was very kind and helpful. The next day, on September 15, 2026, Jamira Robinson and Jason Bushey followed up. The whole team was professional, helpful, and polite. I want to give special kudos to Jamira Robinson, who went completely above and beyond. Jamira took extra time to explain our service agreement clearly. Her outstanding customer service and attention to detail gave me total peace of mind.The team did a thorough job treating my property, and explained their return policy perfectly. I highly recommend Joshua, Jason, and especially Jamira for their excellent work.”

“Man we lucked out today with our service. It was the invader season service and we got Mr. Eugene J. Simien who was our initial service provider from when we began our pest control service just over 7 years ago. In a world that seems to constantly be changing it is nice to have something that did not and that was Eugene's absolutely consummate professional service. He was quick, knowledgeable, able to answer questions I had about pests I had noticed. It is people like Eugene that has kept us with Orkin for as long as we have. Cannot sing his praises enough.”

“I feel like I was taken advantage of. I called orkin to my home because I found evidence of carpenter ants by a window. When the salesman came out, he searched the house and said we had rats in our attic. Having two babies at home, I obviously agreed to pay whatever I could to rectify the situation. So instead of $750 for carpenter ants, we paid almost $5000 to remove rats too. However, after two weeks of setting traps, ZERO rats were found. Not even one. I feel this is predatory and I was prey as a new mother trying to keep her children safe. Would not recommend. UPDATE: I called the number requested by the company below and was asked if somebody from service could call me back. Do you think I received a call back? No. Another scam to try and make it look as if they care about doing genuine business.”

“Sean Moore did a fantastic job explaining the process and completed it in a timely and efficient manner. He was kind dealing with children in the house during the process and was very informative on what to do /not to do with the kids around the sprayed areas . Highly recommend!! Thank you, Sean !”

“Donte did an amazing job. He was quick, professional, and answered all my questions. He was the first in-person impression I've had of Orkin so far and made me feel very confident in picking them for my pest control.”

“These people lied to my pregnant wife about having rats in our attic. I recently added plywood to the entire attic right before they were called to take care of carpenter ants. The salesman then told her we had signs of rats in our attic. No signs anywhere in sight while I laid our plywood. After 3 weeks of trap checks no rats have been found. We are now out of $4000 for a problem that never existed. I am a District Manager who travels for work and this happened while I was away. Had I been there this would’ve never been agreed upon. She’s left a review and called the number listed to get this issue resolved. She’s called, I’ve called and no manager has responded or given us a call back in over a week. At this point I need to speak to a Branch or District Manager as she has been taken advantage of likely because she’s a pregnant woman concerned about our toddler and the other that’s on the way. Horrible business practice, try Terminix or someone else.”

“These people don’t know what they’re talking about. They don’t do apartment complexes unless they’re contracted through the complex. Made an appointment and waited all day for them to arrive just to get a call 30 minutes prior to the appointment to be told they don’t do apartments unless authorized by landlord. I asked why they didn’t know that when i gave them detailed information about my issue and they said they’re Sorry. So if you’re calling about pest control and you pay rent don’t let them waste your time.”

“My experience with this pest control service started when I noticed insects inside my kitchen storage containers, which was very frustrating. The technician checked all shelves, packaging areas, and hidden corners carefully. He explained that improper sealing of food items and humidity were the main causes. Instead of heavy spraying, he used localized gel treatment and suggested better storage practices. I found the explanation very useful. Within a few days, the issue completely stopped, and I haven’t seen those insects in my food storage since then.”

“Great communication and great service. Another company could not get rid of earwigs in our home and one treatment so far seems to be working. If not we know they will come out again and resolve the problem.”

“I don't even know where to begin with my experience with Orkin. I decided to give them a try during the rainy season because I wanted to get ahead of potential pest and mosquito problems so my family and I could actually enjoy our outdoor space. Unfortunately, the entire experience has been one frustrating issue after another. I initially spoke with a sales rep and scheduled my first pest treatment along with a free attic inspection for possible mice activity. I was told both appts were scheduled for the same day. The pest control tech showed up and completed the service, but the attic inspection rep was a complete no-show. That should have been my first red flag. When I called customer service, I was informed that the inspection had never actually been scheduled. Later, Jason from the local office contacted me and explained that the call center had made the scheduling mistake. To be fair, Jason was professional, helpful, and thorough during the inspection once it was finally rescheduled. He gave great recommendations and a quote for attic insulation. Although the price was higher than I could afford at the time, I appreciated his honesty and intended to revisit the service later”

“Had some scheduling problems for a period . They would say they were coming and the didn’t . Mgr straightened that out and sent two guys out . One to survey my house and property and the other to treat my house. Both were professional and exactly on time. I appreciated their attention to detail and feel confident in their service provided. Just don’t call the National number ( that’s where the problem was ).”

“Tyler and Jesse are an incredible tag team. Total attention was paid by both to what I needed and additional attention was paid to problem areas. Cannot thank both gentlemen enough for their attention to detail”

“I’ve been a customer of Orkin for years at other locations, but my recent experience with the Arlington, Texas branch has been by far the worst customer service I have ever dealt with. They rescheduled my appointment without any notice. I only discovered the change when I checked their online portal. No phone call, text, or email…nothing. After calling to complain, I rescheduled, only for the appointment to be changed two more times with zero communication. When the technician finally arrived, he was over an hour late. I had taken time off work and completely rearranged my schedule around this. It’s unclear if this is a management problem, a scheduling system issue, or something else, but the complete lack of communication and respect for the customer’s time is unacceptable. Because of this experience, I’m seriously considering whether to continue using Orkin in Arlington. I haven’t decided yet if I’ll be back. Edit to reply: I did call the number provided and they were no help. I had to set up a call back from a manager and they are again disrespecting my time.”

“Just starting to use Orkin. Joshua explained all the procedures, and I explained the issue we were having. Very satisfied, and look forward to continuing with Orkin.”

“Bad company do not hire. Company does shoddy work, doesn't train their employees, and my technician said in passing that he essentially works 6 days a week from sun up to sun down and still has to work Uber because of the low pay.”

“we had such a great experience with the man that came to help us today! he was extremely helpful and kind.”

“I would not use this particular office. We love Orkin but since the Arlington Office got our account 2 years ago, we have had on-going problems with scheduling.”

“I am writing this review express my dissatisfaction with the service provided on November 24. My tenant scheduled a treatment for that date with a confirmed time window of 10:00 AM to 12:00 PM. Since my tenant was unavailable due to work obligations, I personally went to the property to ensure access. After waiting for three hours, I left without any communication from your team. This was a complete no-call, no-show on Orkin’s part. When my tenant contacted your office, she was informed that the system was down due to rain. If this explanation is accurate, I would like to know how long the system was down and why no proactive communication occurred once it was restored. It is unacceptable that the customer had to initiate contact hours later to learn this information. Instead of addressing the missed appointment, Orkin sent a text stating that someone would arrive between 12:00 PM and 2:00 PM on November 25. I called to confirm and requested a 30-minute arrival notification, which was acknowledged. I also asked to escalate yesterday’s issue and was told it would be noted in the system, with a response timeframe of up to 48 hours. Update: Orkin apologized and we were able to work ”

“Jose came today and did the first phase of service. He was really nice, explained everything very thoroughly and was able to do a walk-through of exactly what he was going to do! He sprayed two forms of insecticide and even did a perimeter spray around the whole house. We are still waiting to see results but in terms of customer service from consultation to phase I everyone has been very kind and thorough.”