Coastal Shade Company

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“Had to change to 1 star, after being in contact with V.P. Eric Small, who has to get input from every employee at Coastal Shade forgets to respond to the customer! He had to wait on Rickey, the salesman who was on vacation. He checked with his installation crew. He is now waiting on someone named Daved for his input???? Is Cinthia's input next????? Have done business with Coastal Shade 5 years ago, they did excellent work. But had to replace original Sunsetter Awning, after installation of this new awning rhe pitch was not set like our first awning, it's is an easy adjustment. When I set the pitch it was discovered that the awning was not installed correctly and was not centered on the patio, causing one side of the awning to strike our gutter. I called Coastal Shade, the would send a technician out to make proper adjustment for a service fee of $79. The person they sent out was Ricky , a salesman. He arrived with No tools or ladder to adjust the awning. He ran the awning out it hit the gutter, he advised they could adjust the awning correctly, but there would be a $225 fee???? Coastal Shade wants me to pay an additional $225 to correct what was ultimately an installation mistake”

“I would Highly recommend Coastal Shade to anyone!! Shane and his crew go out of their way for their customers. We had a palapa roof replaced, and a bar added. I was extremely impressed on how clean my yard and pool was. The bar is absolutely beautiful!! I will be adding more pieces later and their is no one else I’ll call expect Shane with Coastal Shade !!”

“Extremely happy with how everything turned out. Had them redo my Palapa to get rid of the pesky natural thatch. Wasn’t sure how the synthetic was going to look, but it really looks great - well worth it. Also had them build a cedar pavilion which is now the center-point of my backyard. Thanks for everything Coastal Shade!”

“They did an amazing job replacing my old and deteriorated roof of our palapya. Their workmanship and care was impressive and they completed it in a single day. 100% recommend! Photos show the before roof, during, and they completed synthetic roof.”

“Great company to work with. Shane and his crew were very polite, keep everything as clean as they could and finished the job faster then I expected. Would definitely recommend for anyone looking for a palapa or pergola!”

“Coastal Shade Company updated my Palapa from natural to synthetic thatch. What a difference this made! My Palapa is cooler and I no longer have pesty wasps bothering me and my guests. They also refurbished the existing bar, stools and support poles. I love my little Oasis and can't thank Coastal Shade Company enough for their expertise and promptness!”

“Had Coastal Shade install two 20’ SunSetter shades for us - what a huge difference! Now we can enjoy the summer shade! The crew was great and the install went better and quicker than I expected. The sales staff were knowledgeable and very helpful as well. So glad we did this!”

“Fantastic experience with our awning installation. Team was courteous and professional, taking time to make recommendations where they saw fit - to ensure safe and quality work. Dealt with multiple team members and had nothing but the best of interactions with each and every single one. 5/5 would recommend for service.”

“Coastal Shade is first rate all the way!! At every level from Shane in sales, to the crew that did the install, to the back-office staff. They were super-efficient, met all their deadlines and delivered a great, quality cabana. I highly recommend!”

“They built us a Palapa to add shade between our porch and pool to expand our available shade and usable space on hot days. They did what they promised. Knocked it out in a short amount of time, and cleaned up well after themselves. We really love our new Palapa and I would recommend them to my friends.”

“Contacted Coastal Shade for palapa pricing and Shane came out right away gave us our quote. Our palapa was completed in 3 days just in time for 4th of July. They did an awesome job. We are very pleased with the outcome and you can't beat their 20 year warranty.”

“Allen and the Coastal Shade Company Team did a great job on our 18' X 16' Palapa. Thanks again and EVO is great also! Happy in Bay City TX.”

“Needed a custom desk for studio use.. Met with the owner and discussed my plans and needs, and wow they really delivered!! Went above and beyond on this one! Definitely going to be back for some additions in the future! Thank you Eric, please send my regards to your team as well!”

“Highly recommended! We had awning construction done on our patio 7 years ago. We are very pleased with the construction, service, and on time visits. They are professional and honest business.”

“Our 23x23 palapa looks Fabulous, we love it and highly recommend them to anyone thinking about one!”

“Best customer service! We are thrilled with our awning and the professionalism of Eric and the company. Thank you for making our backyard more enjoyable. Three months later and we ordered an additional shade for side of our patio. Absolutely love it. Eric and his team are professional, friendly, and so easy to work with. Love this company and have recommended them several times already!”

“What an easy and fantastic experience! Eric the owner, scheduled the salesperson, handled the pricing, and scheduled the installers. Ricky the Salesperson who came in measured and gave us options. Once the product and pricing were determined (lower than 3 other quotes) we placed a down payment on the shades. Holly handled that with no issues About 4-6 weeks later Eric called to inform us the shades were ready and scheduled the installers. 3 guys showed up and within an hour and half they were done. Polite young men! The shades were beautiful and perfect for what we needed them for! Holly called again and we paid the remaining balance. Great customer service too!”

“Coastal Shade installed an extra large awning as a rain shield for the drive-through entry of our business. They listened to our needs and made it happen!! From the bid, through installation and follow-up, all were kind, professional, and efficient. We are very pleased with a job well done!!”

“We installed two motorized shades with all the bells and whistles. The service, delivery and installation were outstanding. They listened to our needs and delivered as promised. The manufacturer delivered one defective unit and Coastal Shade quickly stepped in and resolved the issue. I highly recommend.”

“Very professional and prompt! We added electrical to be able to have lights/fans.”