Metro Exterminating

Metro Exterminating provides pest control services from its location at 217 N. Alexander Drive in Baytown, Texas. The company handles fire ant control, termite control, rodent control, bee and wasp control, flea control, and small animal trapping for customers in the Greater Baytown or Clear Lake Area. Contact is available by calling 281-428-1511.

Customers call for quarterly maintenance visits to address ongoing ant problems in kitchens and around properties. Technicians such as Ochuan conduct full examinations of homes, treat interior and exterior spaces along with sheds, patios, and fence lines, and handle sugar ant issues or wasp nests. John has completed termite inspections that include clear explanations of findings and next steps. Reviewers note that treatments resolve the immediate problems and keep properties clear between visits.

The company runs a quarterly program where office staff reach out to schedule appointments. Technicians arrive on time, work carefully around pets and plants, and explain the chemicals and process before starting. Service extends to both homes and commercial offices, with fair pricing noted for the work performed. One account mentioned a recent shift away from servicing a particular area after years on the program.

Reviewers give the company a Google rating of 4.9 from 171 reviews, with frequent mentions of Ochuan's thorough approach and long-term reliability across multiple years of quarterly service. DIRT Score 4.8 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I have used Metro for years for quarterly maintenance and am very pleased with my tech, Ochuan. Today I had a termite inspection and John did a great job. They are both professional, service-minded, thorough and courteous. I appreciate how they explain everything to me in detail so I can understand. I highly recommend Metro to anyone!”

“We just used Metro for the first time and couldn't be more pleased! Ochuan was so helpful in figuring out where our problem areas were and explaining what we could do on our own to mitigate the issues, as well as what he was planning to do himself. He took his time and thoroughly treated the inside and outside of our home. He was very kind and we will definitely be requesting him for future treatments!”

“The tech was very good and talk us all through our experience and very professional...I'm very impressed with his servicing I will highly recommend Metro pest control and John the exterminator is awesome Thank you so much for our great service ..God Bless”

“First time calling Metro, but wonderful experience. Ochuan came out did a through examination to help get rid of a sugar ant issue in our kitchen. He explained his process and listened to my concerns. Definitely recommend Metro and Ochuan.”

“Outstanding customer service! Punctual and knowledgeable technicians. Ochuan has been my technician these last couple of times. He is very thorough and professional. All of the technicians prior to that have been as well. I rarely have any issues when it is time for my quarterly. Office staff is courteous and work with their customers when scheduling appointment. Thanks Gabby!”

“I used to have to bug my dad to come out and exterminate my house every once in a while, but seeing as how he has his own life and is getting older, I was starting to worry that I would have to start learning how to do it myself until my friend referred me to Metro Exterminating. I’ve been using them for over a year now and I love it. I’m on the quarterly program where they reach out to me every three months and schedule to visit my home and they do my property thoroughly. Not only my home interior and exterior, but also my sheds, patio, fence line, and everything else. Ochuan is the technician that services my house and he is so respectful with my home, polite, and pleasant to speak to. The front office does a good job of communicating if the technician is running behind for any reason, and they take my payment over the phone so it is a relief to get my house serviced so easily. As busy of a schedule as I have, it’s not hard to work with this company and I really appreciate that. I tell everyone about them and hope they continue to thrive in business. Use this company, you won’t regret it.”

“Very very upset right now!! I've been a great loyal customer for 3 years, I absolutely love my technician Ochuan! Loved Mrs.Gabby! Now she's gone and the customer service sucks.I got service yesterday which didn't get finished because Megan told me a time and I waited at that time..and nothing so I'm busy I had to leave..so my service wasn't complete. I called and asked for it to be completed and she said it couldn't be. Call today about it and she proceeded to tell me I was wrong at the time?!? Absolutely not ma'am you told me the wrong time and adamently argued you were right?! Terrible attitude and customer service from the office! And now all of a sudden they're not servicing my area anymore and I need to find new service?! This is absolute trash and I'm very upset the way I was treated and talked to by Megan and now I have to find someone new after years of being comfortable with my service and my technician!? 0/10 do not recommend dealing with her or the company cause obviously being a great customer and loyal customer..they're just going to throw you away like nothing..😞 terrible experience.. thanks a lot metro 👌😒”

“We've been using Metro for about 35 years. We have met several of their technicians and never had a problem, but one of their best technicians is Ochuan Bouie. He has always been very courteous and friendly whenever he has come over. He does a very thorough job and always asks if we have had any insect problems before he gets started.”

“It’s always a pleasure having Ochuan come treat my house. He’s very respectful and friendly and always does a great job! He’s punctual and detailed in his work and it’s always effective! My 3 year old twins says he’s cool! Always happy to see we have Ochuan working with us for our quarterly treatments! 100% recommend Metro Exterminating!”

“If you ever get "Bugged" this is the Best company around!!! Takes pride in their work and makes sure the right chemical is used!! I will never use anyone else!!”

“I have 2 houses on Metro’s accounts. I love our current service person, Mr. Bouie. He is very thorough, asks if we have had issues and respects the homes. We feel very comfortable with his service and appreciate his attention to detail inside and out. I do have a separate issue I wouldn’t mind speaking to management about. Otherwise I’m very happy.”

“I have used Metro for nearly 17 years. Their servicemen are always prompt, polite, and professional. While the outreach service from the office has declined (we are on a quarterly maintenance program and received quarterly calls to schedule service for many years), the service is still stellar! Our technician, Ochuan Bouie, did a great job and was super careful with our pets and plants.”

“BEST PEST CONTROL SERVICE EVER!! Truly love the entire staff at Metro! Mary-Ann and Megan are so consistent with calling and getting me on the schedule. Could not ask for a better team! I highly recommend this company to ANYONE 🤩”

“Metro has served us well for decades and worked with us on issues. Their technician, Ochuan, is an excellent exterminator and knows his business. He's also very friendly and personable. It's much appreciated.”

“Although recently approached by other companies, we opted to continue to use Metro after our recent move. They've always done a great job and are very thorough in their work and explanations of the process. The technician Ochuan is very courteous and professional at what he does. Thanks Metro and Ochuan!”

“A technician by the name Ochuan came out today and was very professional and helpful with our commercial office needs! I definitely recommend him very easy to communicate with. Also the services were fairly priced.”

“John was professional, on time, and very knowledgeable! The treatment worked quickly, and everything was explained clearly. Highly recommend!”

“Excellent service from a trusted company! Ochuan is a wealth of knowledge and took care of our unwanted ants and wasps today. He’s been our Metro technician for 3 years now. Totally recommend this company.”

“We've been using them for 15 years and my parents have used them long before we started. Great customer service and knowledgeable technicians. Ochuan was a new tech for us last time and he did an outstanding job! Highly recommend them to anyone.”

“I've been using Metro for over 15 years and highly recommend their service and product. Had several good technicians over the years but Ochuan Bouie is the best ever. He's very nice and does a great job.”