Terminix

Terminix runs pest control and termite services out of Atlanta. The company handles general pest treatments for ants, cockroaches, rodents, and spiders along with termite bait stations, retreat coverage, and wildlife removal. They also take on home services such as crawl space work, attic insulation replacement, and exclusion to block entry points. Reviewers reach out for both one-time fixes and ongoing maintenance plans across the Atlanta area.

Customers describe calls for hornets nest removal handled by Rommel, army ant problems solved by DeMario who treated nearby hills, and spider and water bug issues addressed by Clarence who checked problem spots and explained findings. Teams including Thomas Q, Tay, and others inspected entry points, took photos, and sealed gaps during exclusion jobs. Warren performed detailed inspections and gave prevention tips while Emmanuel and Olodon handled regular visits that kept insects down over multiple seasons. Some customers noted termite plans with bait stations and retreat guarantees that required follow-up calls to adjust costs.

Techs show up on time, explain the steps before starting, and communicate with each other during jobs. Urgent requests get quicker attention when customers contact specific technicians directly rather than the main line. Pricing for termite coverage sometimes starts higher and gets reduced after discussion. Service reaches homes throughout Atlanta with techs covering both interior treatments and exterior perimeter work.

Many reviews highlight steady results from repeat techs and clear explanations during visits, though a few mention contract issues, incomplete reports, or unchanged pest problems after sprays. Google shows 4.5 from 2414 reviews. DIRT Score 4.4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I used terminex for a couple decades - at the beginning it was fine. I had a regular pest control tech and a regular termite tech. I believe there have been mergers over the years and of course costs have crept up. Over the last few years I received invoices of over $600 for termite protection with repair and retreat coverage. I’d call in say it was high and they reduced me to $450. Same thing this year I received the invoice for $608 and was prepared to call in for a reduction. However, this time I was in the yard a day or so after the annual termite bait stations inspection that said I had 16 bait stations and no activity. I walked the perimeter of the house trying to locate 16 bait stations, there were 8. 4 of these were mostly buried so obviously not checked. I called terminex and they sent out an inspector who confirmed there were not enough bait stations nor had they been checked appropriately and after talking to his manager said the annual renewal was too high. Research showed terminex was charging well over the industry average. I called out 3 different companies for an inspection and quote. All 3 provide bait stations with repair and retreat coverage. All 3 had a lower re”

“I have to give Rommel from Terminix a huge shoutout! Today they removed a bald-faced hornets’ nest that had apparently declared itself the rightful owner of my property. 😅 The technician was professional, knowledgeable, and far braver than I ever plan to be. He handled the nest quickly, safely, and made the whole process look easy (even though I was perfectly content watching from a very safe distance!). If you’ve got hornets trying to collect rent from you, call Terminix. They evicted my tiny winged landlords with no drama, no mess, and no stings. Five stars from me—and probably one very angry review from the hornets”

“Wilfrid was amazing ! He was very professional and knew how to do his job. Very knowledgeable and helpful! The best I have ever had! He deserves a raise! Thank you so much!”

“When I tell you Thomas Q and Tay were exceptional at the service that was needed! I even felt more safe when they left words cant explain the awesome job that was done ! The customer service was impeccable! All three men communicated efficiently between one another and worked together to look at all the possible entries that were issues and did everything and broke down everything to me. Including pictures that they took and explain what was done and where the problem originated from. I felt a sigh if relief before they left because the job was done so well...in the near future I will recommend terminix to anyone that needs there services!!! I appreciate all of you Thomas, Q, and Tay you were my angels today and im know that this job was done with integrity and handled professionally! I cant say thank you enough!!!!”

“So very grateful for DeMario’s excellent customer service and understanding the urgency of my concern with having seen several army ants within my home. Originally the National line gave me the run around and said the earliest availability was Wednesday (5 days from now). I called DeMario asking for a manager, and he was kind enough to find time in his heavy schedule to help fix my concern. He even targeted a huge ant hill nearby which he believes was probably the culprit.”

“Absolute bait-and-switch. Do not trust this company with your debit card. Three weeks ago, the inspector, Andre Holley, used highly deceptive tactics to lock us in and lied directly to my face about what was included. I have explicit VIDEO proof of what we were promised versus what they actually delivered. In fact, their own tech, Clarence Sereboo, was honest with us and told us we needed to cancel the damn contract and get our money back because of how messed up this was! Yet, Clarence's boss, Christopher Hasamoh, flat out lied to my face and promised nearly two weeks ago that I would have Andre Holley's inspection report. Turns out, Andre Holley never even wrote the report!! I have spoken with multiple chat and phone agents who have both looked at my account and confirmed that there is absolutely no report on file! They have been intentionally dodging me because writing that report would have proven on paper that Andre Holley lied and completely contradicted what they sold us. When you call to speak to a manager locally, the line is masked and automatically routed right back to the national customer service line to shield them from accountability. I have reported this issue multi”

“The initial inspection was very thorough. I talked to the technician about my pest problem. Told him I had tried everything on my own. A couple of weeks another technician came to spray. I told him that I still see pest. He sprayed. I reached out two weeks later and set up an appointment online. I also called customer service and told them that I was having the same issues. Asked for something stronger to be used. Ask technician about this. Just came and sprayed again. Same issue. I set up another appointment online. I waited about three weeks. Talked to customer service again. Talked to technician. Said he asked his manager. Nothing stronger. I asked about Delta Dust. He sprayed and used this. Set up another appointment online and talked with customer service and transferred to a Jeff .Wanted to cancel was told a technician would find out what was going on. Said this was a Guarantee. This did not happen. The technician was not told about what I was dealing with. He did not spray just did the Delta Dust. I felt that my situation was not important. I cancelled the same day. Very disappointed with the service I received. Also the money and time wasted.”

“Terminix is fine for bug control but do not use them for anything else. I’m editing my review because we paid for an exclusion and for a new crawl space door. They cut our roses and Japanese maple without asking, butchered the door (also decided to spray paint it black near HVAC system while my 3 month old was in the house), and to top it all off we still have issues with pests getting in our crawl space. The local branch has done nothing to make this right and we are out the $2500. I’d recommend going with a local service for any exclusion needs and NEVER let them do any contracting work outside of pest control.”

“Emmanuel with Terminix consistently goes above and beyond to make sure our home is protected from insects. He’s always professional, friendly, and takes the time to explain what he’s doing and answer any questions we have. It’s clear that he genuinely cares about providing excellent service and making sure we’re completely satisfied. His attention to detail and commitment to keeping our home pest-free gives us real peace of mind. We truly appreciate his hard work and highly recommend Emmanuel to anyone looking for outstanding service from Terminix!”

“I had an excellent experience with Terminix! The team did an outstanding job with the exclusion work to keep unwanted wildlife out of my home. They were professional, knowledgeable, and took the time to explain everything they were doing. They also removed all of my old insulation and installed new insulation, and the difference is amazing. They worked efficiently, cleaned up after themselves, and treated my home with care and respect throughout the entire process.”

“This nice gentleman that showed up was super kind and very efficient. His name was Warren. He was probably the best terminix rep that we've had here ever! I feel like everyone else rushes through and this gentleman was very thorough. My husband said he came before but I wasn't here so I didn't see him last time. This technician was very helpful, took pictures and helped us to see things that might attract termites that we needed to fix so we didn't end up with a problem. You need to give this nice gentleman a raise!!!!”

“Warren thoroughly inspected my house and made suggestions on things I can do to prevent insects and rodents from entering. After a few recent unpleasant experiences with Terminix, Warren restored my confidence that Terminix can provide the services I need. He is personable and has great customer service skills.”

“Demario Matthews is an exceptional person. He has calm energy and incredibly polite. Yr company is fortunate to have him as a technician. And we are lucky to have him look out for our house”

“Emmanuel has been servicing our home for years. During that time we’ve been pleased with overall results. He has been wonderful. He communicates to schedule, he is kind, and always and thorough in his treatment. We’d recommend Terminix—especially for summers in Georgia. Hopefully you’ll get a great technician like Emmanuel!”

“I have worked with Emmanuel O For years. He’s always very pleasant and professional. He always arrives on time. I have used other companies and had other technicians. Terminix and Mr O have by far been my best experience for maintenance care.”

“Jonathan was professional, courteous, and extremely thorough throughout the entire appointment. He took the time to address our concerns, explain the treatment plan, and ensure every area that needed attention was properly serviced. He is always punctual, knowledgeable, and genuinely cares about providing excellent service.”

“I absolutely love Terminix! They have some of the best techs that come out and service your home. If I have an issue they respond promptly and they are always professional. My most current tech name is Clarence, when I tell y’all he knows what he is doing understand me he knows what he is doing. He always start out by asking me if I’ve had any issues. He really wants to know what I’ve seen, where I seen it at, and how often. I let him know and he goes to work. Last year 2025 we had a bad spider problem on the outside of the house my tech showed up and showed out. Fast forward this year 2026 I begin to see water bugs and the spiders came back however, they wasn’t nearly as bad. Clarence came in and treated just the outside of my house because I had my grandbaby and he was and still is only a couple of months old. He let me know it wasn’t safe to spray around a newborn. However, before he left he also let me know if I am still having issues to call them and they’ll come back out.. Cool beans! What ever he did on the outside of my house did the trick no more spider and no more water bugs. All I can say is Terminix is really terminating these pestering pest.”

“James is the name of the guy, that came out to own home. 10 out 10. He arrived on time, very professional, explain what he had to do and got the job done. Thanks”

“This reveiw regards kudos to Micheal McConnel (Stone Mountain office). Micheal is the BEST! He is such a wonderful technican. He does a thorough job. He's always dependable, patient and so humble a man. Thank you Micheal for keeping my home exterior always looking great!”

“My Experience with Olodon was nothing less than Exceptional. 2yrs ago when I Joined Terminix My 1st Serviceman didn’t do a great job, but every since then I’ve had Mr Olodon service my property and his work as well as his eagerness to answer any questions as well as give future instruction is beyond compare. GREAT SERVICE GUY!!”