HomeTeam Pest Defense

HomeTeam Pest Defense handles pest control work out of Carrollton, Texas. They provide regular pest treatments along with termite control and mosquito control. Their offerings cover built-in systems like Taexx along with conventional sprays, Sentricon colony elimination, pre-construction termite work, wood and soil treatments. The company operates in the local area with contact through their Carrollton branch.

Customers call them in for ongoing pest defense, wasp nest removal, spider webs, carpenter ants, and termite bait installation. Reviews mention technicians such as Ignacio, Javon Liston, Frank, Chris, Joseph Eakin, and Derek who show up on schedule, explain the steps before starting, point out what they treated afterward, and return if problems persist. One case involved a supervisor who cleared extra webs during a wasp job and described the products used. Another had the sales manager fix a sprinkler pipe damaged during termite work.

Service runs on set routes with text reminders to secure pets and unlock gates. Technicians answer questions on site, stay consistent with the same homes over multiple years, and charge for repeat visits when needed. Some customers note quick callbacks for extra treatment while others mention the work happens during standard daytime hours across the Carrollton area.

Many households stay with the company for six to fourteen years and point to clear communication plus reliable follow-through as reasons. A smaller number report treatments that missed carpenter ants or wasps or visits that did not occur as scheduled. DIRT Score 4.7 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I’ve had HomeTeam for over 6 years now and they are incredible. Specially our provider Ignacio, which we call “Hero” at our home. The service provided is excellent, timely, and elective. Highly recommend!”

“Weve been with Home Team Pest Defense for over 6 years. Technician, Javon Liston, was exceptionally friendly and courteous when he arrived at our home and greeted us! He explained why he was there, and what he was going to do. Upon completion he explained what he did, what he will do at the next visit, and answered all of our questions!! Thank you Javon for your courteous service!!😄”

“Very knowledgeable person in all aspects of pest control. Frank the technician explained everything he would be doing and why. He was fast. If we have any issues, all we need to do is call them back out.”

“We have Hometeam Pest Defence service for the last 7 years. They are very good at what they do. Chris our technician is excellent. Very professional and cares about oir needs. We highly recommend for your Pest Control needs.”

“Once again, the tech came to the house after leaving a message to say he would be spraying and webbing and I have spider webs all over the back patio and underneath the eaves. I will be looking for a better company to provide pest control services. For $150, I just do not see the value!”

“The service offered by their supervisor was very professional and beyond our expectations as we only asked to remove wasps nest in the front entry but he helped inspect exterior and cleaned up webs we didn’t aware of and communicated clearly about the treatments.”

“Cannot recommend Hometeam Pest. We got carpenter ants when they were supposed to be treating our home past 4 years. The first tech said they were fire ants inside our house!!! We identified them! They sent a manager & he confirmed they were carpenter ants. They are the Worst!!’ Our cameras caught that if we weren’t home they actually wouldn’t even treat our house!!! BEWARE!! All they did for carpenter ants is spray the inside. Didn’t even treat inside the wall!! Incompetent!!”

“I have been with HomeTeam for 14 years and can say they are 5stars with customer service, technically, and price. I'd give them 6 stars if I could.....”

“Seek services elsewhere in the DFW area. Previously used this service in another home and had excellent service. Last 3 months no one seems to know how to kill and remove wasp nest. Im told they can rebuild a nest quickly. In my New construction home its required a couple trips for In home treatment for pest which was ok. External treatment for pests ie wasp has been really disappointing, ive had to spray and remove two wasp nest myself versus in the past the services removed the nest from trees and wherever now they send over men who appear to be just as scared of wasps as I am. Sadly ive had these folks at my residence for reoccurring issues with wasps 3 times in 4 weeks. I literally said on 10/1/25 ive seem a wasp fly in and out of a 2nd floor window frame can u please provide a dusting chemical to get ride of the wasp and the potential nest as I can hear the buzzing throughout the day- guy tells me it may be another wasplike insect that eats spiders and its good that its there. I want all pest/ insects out the window frame and walls. Ive had much BETTER service with this company 2022-2024: this year horrible! My neighbors use orkin and termex and they Have NO Issues. Loyalty”

“Mr. Frank is a person which knows about extermination. He is a true professional, well manner and a very courteous. Will recommend HOME TEAM to any one searching for a pest control company.”

“Left to go pick up my child from school. As I was turning down a street in my neighborhood, a Hometeam truck #406180 stopped at a stop sign perpendicular to my street. His nose was more than a foot into my street, which did not have a stop sign. I put on my signal to turn past him, he guns it to cut me off, causing me to slam on my breaks. Let’s keep in mind that I live in a busy neighborhood with LOTS of young kids about to be dropped off by school buses. I canceled by membership to keep him out of my neighborhood and my own kids safe. Never again Hometeam. I’d rather have the bugs. P.S. Saw that same driver and truck today, this company does not care about your safety.”

“Horrible products. I’ve been extremely complaint and accommodating for this company. Started business with them in Aug. And I feel like the ant problem has now turned into an inside ANT FARM. The technician who works my neighbor is cool, but the products are not working. I guess I’m raising a 5 year old and a miniature ant farm as well.”

“I recently joined the Homedefense service and am delighted to share my experience with Ignacio, our technician. He went above and beyond to ensure our house was in top condition. He took the time to explain everything clearly and treated our home with the same care as if it were his own. As a homeowner for almost eight years, I’ve never encountered a service like Ignacio’s. He was the best. I highly recommend him and his team for any pest issues you may have.”

“Home Pest was great explained everything to me and what he was going to do After he finished his work he went over all of his work”

“This was my first time using Home Team Pest Defense and I’m so glad I did! My experience was top tier and the process was so easy from beginning to end. Customer service was excellent from the initial set up process to the actual visit to my home! They were very thorough in explaining their service both over the phone and in person. The cost is very inexpensive for all you are getting. I’m so glad I chose Home Team and you should too!!”

“We have had used Home Team for over eight years now. For the majority of that time, Joseph Eakin has been our service provider. We have always had exceptional service. A text to remind us to put the animals in and leave gates unlocked. We are always asked if there’s anything we’ve noticed lately so that they can address it during their visit. Not only has Joseph been thorough always paying attention to details and addressing any new bug concerns, but he has always been very kind and courteous. We wouldn’t consider using any other pest service because of their exemplary service as well as effectiveness of their service.”

“Extremely bad service- wont call back or reply to emails. Service was supposed to be done at my home, even marked as done, I get home and they had not performed the service. I was still charged for it.”

“Derek is amazing! We have had him for a long time and he is always consistent, knowledgeable, dependable and on time. Excellent customer service and answers all of our questions and concerns. I love having the same dedicated version because he knows our home so well and give the best advice and predictions. We are so blessed to have him keeping our home safe and we love his joyful personality!”

“A HomeTeam Pest Defense technician accidentally damaged our sprinkler system main pipe while installing termite baits. When I turned on the landscape system, it didn’t run — instead, it caused a major water flood in our yard. I contacted HomeTeam, and Mr. Taexx, the sales manager from their Carrollton office, promptly came out, confirmed the issue, apologized sincerely, and fixed it himself. I really appreciate the quick response and the way they took full responsibility. Excellent customer service — they truly prioritize customer satisfaction. Highly recommend!”

“Frank who serviced our home this week was Great! Very professional, knowledgeable and respectful of our property. He gave a great 101 on spiders! Highly recommend HomeTeam Pest Defense!”