Orkin

Orkin runs branch 820 from its location at 2820 Trinity Square Dr in Carrollton Texas under local branch manager Brittney Staffin. The company focuses on residential pest control and offers termite control bed bug services bird control carpenter ant control flea control fly control and mosquito service. It covers Carrollton along with Addison Burleson Cedar Hill Celina Chico Dallas Desoto Duncanville Elmo Frisco Greenwood Irving Mckinney Mesquite Plano Prosper Richardson and Rowlett. Customers reach the branch at 469-701-6089 and can request same or next day service by calling before noon.

Reviewers describe jobs that include termite inspections that uncovered rat problems gnat identification and treatment flea control in homes wasp nest removal and ongoing bug infestations after equipment loans. Jennifer Goodman conducted termite checks and scheduled follow ups. Kyle handled repeated visits to clear long term bug issues and provided detailed reports. Don Lambert explained steps on site and began work right away. David arrived after a morning call and laid out treatment plus return visits. Owen Parker completed service in a direct manner while Donald added extra traps in problem spots.

The branch states it maintains 24 hour manager availability and serves the listed communities around Carrollton. Reviewers note arrivals within a few hours of a call and consistent scheduling for repeat visits from named technicians. Some mention challenges reaching managers after missed appointments or when rescheduling around limited availability days.

Orkin receives a Google rating of 4.7 from 1264 reviews with frequent notes on technician explanations and follow through mixed with comments on appointment delays and phone interactions. DIRT Score 4.6 from N reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Schedule appointment no-show call customer service been promised next couple of hours. No show again call back. Super special lady. Try to tell me my rights 1520 minutes. Explain to me how their SERVICE working which I don’t have to know this. I simple ask question when my next appointment can I reschedule and I have to listen what she said because she’s on the recorded line which is I never been told. This is spectacular. SERVICE can be very very, very poor communications not professional.”

“Great service from Orkin today. I appreciate how they explained everything to me and what else I should do to keep my house safe. I had what I thought were gnats but he explained what they were and how to get rid of them.”

“I tried to work with this company for a couple of months, but every month there was a new issue. I made several attempts to resolve the problems before finally deciding to cancel my service. After I requested to cancel, Chris, the Service Manager in Fort Worth, repeatedly texted me trying to convince me to keep my service. However, when I was finally able to speak with him on the phone, I was shocked by how unprofessional and rude he was. Instead of listening to my concerns, he dismissed them by saying my complaints were “neither here nor there” and claimed the problems existed before he got involved. He argued with me about their product rather than trying to resolve the issues. He also insisted I had received a credit, but when I explained what was actually reflected on my credit statement, he simply told me it “doesn’t matter.” I have never experienced a manager who handled a customer with such disrespect and lack of professionalism. Rather than trying to make things right, I felt dismissed, argued with, and treated as though my concerns didn’t matter. Based on my experience, I cannot recommend this company.”

“If I could give ZERO stars I would! Worst service ever. I’ve been with Fox pest control for years and wanted the best of the best for an issue I’m having and I was sold the service perfectly I was told everyone would have to leave the house including my pets 3 dogs 2 cats and 2 Guinea pigs. I took them all to Petsmart for day camp. The technician arrived 1.5 hrs late and he didn’t treat my home for what I needed all he did was a regular treatment. I wasted all this money on pets hotel for nothing he said my pets and my children could be home since it’s non toxic. I told him the service I need is not preventative since I have an active problem! He ignored me and also didn’t even treat my whole backyard! Only around my home! So much for we will investigate and solve your problem! Not satisfied at all! I’ve called multiple times since Saturday to escalate to a manager and nothing! Called today twice and was hung up on! Third time they said a manager would call me right away here we are 4 hrs later! Worst experience and customer service is the worse! Stay away from this place!”

“Jennifer Goodman was wonderful when she inspected my house for termites. She found lots of problems that need to be addressed with rats and such. She will come back tomorrow to meet with my family to discuss what needs to be done to make the house better.”

“Great experience. Honored the rate I was given the first time! Orkin continues to impress as a household name 👏”

“I’m going to share my first experience with Orkin in the hopes it helps someone else, and in the hopes that I actually get some help from them. I still have not received a phone call from a manager for the bad service I received for our first visit yesterday. I called Orkin because of their 99 years of experience, thinking surely they would know how to deal with these awful fleas. They aren’t typical fleas, they are stick tight fleas, or sometimes called stick fast fleas. They don’t look or behave like typical fleas either, which is why we have had such a hard time getting rid of them. They look like brown or reddish to reddish brown dots with graspers on them to attach to a host when one comes by. When I contacted Orkin, after having other smaller companies try and treat, and us try and treat these, I was assured by Jordan that they knew what stick tight fleas were, and that they had experience treating them outside and inside homes. Now here’s the fun part, these mean things are actually attacking me, which is why I had such hope for Orkin helping us. I have them on my back, and my scalp. They can attach to humans, it’s rare but can happen. My special circumstances with the illne”

“It was rill good visit. I have used them befor and it worked rill good but the professional that came to my house was not that good. Rill rude and lied about some stuff he did but did not do it knowing there was cameras. So I discontinued the service. We'll I called them back and I got DON LAMBERT was the professional who came out this time and he was so good walked me through everything that needed to be done and and was very knowledgeable about the situation we were having. He got to work fast and the service working immediately. Very happy very satisfied Will keep useing. Highly recommend this technician.”

“The servicer was very professional, and informative. He treated all areas infected. Then asked if there is anything else. I know what to expect and what to do to fix it.”

“I am very disappointed with my experience with Orkin. My initial service on September 23 cost about $170, but they only treated the outside of my home and did an attic inspection. I rent, so any attic work is ultimately up to my leasing company—but what I really needed was the inside treated. When I asked why the inside wasn’t being done, I was told it wasn’t necessary because the technician was “so good.” Sure enough, bugs started coming inside shortly after. When I called to get follow-up service, I explained (as I had from the start) that any days besides Mondays and Tuesdays don’t work for me. Still, they scheduled me on a Wednesday weeks out. By the time my appointment came, the bug problem had gotten worse. Yesterday, I got a confirmation text for today’s (October 6) appointment between 12–2pm. This morning, without notice or explanation, my appointment was moved to October 15—over a week later. When I called, the representative couldn’t even see my original appointment for today. I’ve voiced multiple times that I’m not satisfied with the service and I feel like I was rushed into a plan I didn’t ask for. I wanted a one-time treatment, not a recurring plan, and now I unders”

“You seldom find people as customer service oriented, hard working, proud of the Company. An outstanding man who did a quality job. A winner!”

“Orkin has always been my go to personally and professionally. As a Realtor, it is critical that any person or company I refer is hands down the best at what they do…that’s Orkin,”

“We have a service agreement with Orkin and I have to say they are the worst pest control company to deal with. All they want to do is sell you something. After 3 termite treatments we still have a major issue, as you can see in the photos.”

“We’ve been using Orkin for many years and have always had excellent service from them. The main person, who performs our service, is Kyle. He is fantastic!!! Kyle is a hard worker and very knowledgeable. He worked for upwards of a year to help resolve a serious bug problem we had after lending someone our air compressor, who apparently had an infestation at their place and we were not aware. He takes his time and is very thorough when he performs our standard service. We appreciate Kyle and Orkin.”

“We called for service at 10 and we had a person here by 2. David was very professional and friendly. After we showed him our infestation of bugs, he explained what he was going to do and how they would follow-up. He did a great job for us.”

“The two gentlemen that came to my home yesterday were very professional and communicated with me before doing their job. They found a nest which they sprayed and set up another appointment in a week to be sure all the wasps are gone. I would highly recommend this company to my family and friends”

“My tech Owen Parker was very professional and courteous! I would recommend Orkin!!”

“Received our treatment in a timely & professional manner. Kyle is always courteous & detailed oriented. We’re pleased to see him as scheduled. We appreciate the report we receive after treatment.”

“Donald was very helpful and thorough. He made sure to look for troubled spots and even put out more traps.”

“Kyle was very thorough and explained tome why I was having a gnat problem and what to look for to prevent it from happening again!”