Orkin

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“We want to give a huge shoutout to Oseas for the excellent pest control service he provides at our property. He is always professional, friendly, and incredibly thorough during every visit. Oseas takes the time to listen to concerns, explain what he’s doing, and make sure every area is treated properly. Since he began servicing our community, we’ve seen a noticeable improvement, and our residents feel much more comfortable knowing their homes are being cared for by someone who truly takes pride in his work. His reliability, attention to detail, and positive attitude make him a pleasure to work with every time he’s onsite. We truly appreciate the dedication and outstanding service he consistently delivers!”

“i had so many fleas in my house, they were driving me insane. i tried so many remedies but nothing helped so i turned over to the professionals. they wiped the adults out first round, then after the eggs hatched they wiped those out a couple weeks later. amazing service. very kind workers who go out of their way to help you in any way possible. and even when i was rushing around getting my kids ready, he patiently waited outside respectfully and told me to take the time i needed and there was no rush. i think his name was anthony? amazing company, and very respectful workers. life was a little easier having loving and caring people like there to be there for you willing to lend a helping hand outside of their job. thank you Orkin. and to the workers. may yall be Blessed.”

“Victoria Martinez is always so friendly and professional! She does an amazing job with pest control and is always thorough and helpful. I really appreciate her hard work and the care she puts into keeping Fox Trails a great place to live. Thank you, Victoria!”

“Been working with Victoria for a few months now and she is truly the best. Super knowledgeable and always comes with such a great attitude as well 10 stars”

“Completely unacceptable service. Did not perform any of the services they were hired to do. Scheduling was impossible. They caught no rodents at all. They did not communicate. And they did not provide the refund as their website promises if you are not satisfied.”

“I called Orkin to get an estimate. The lady I spoke to on the phone was nice. She did ask questions I felt were unnecessary given our bug issues are outside the home (she asked how many bedrooms and bathrooms we have). I didn’t have any issues with her, but I said I was just looking for a quote and needed to speak to my husband about the pricing as we were quoted $400 for a one time treatment and that I would call back to schedule. Within 20 minutes of hanging up with her I received a call back from the company, but I didn’t have my phone on me. They called twice back to back and didn’t leave a message. An hour later they called again. When I answered it was a different person than I spoke to previously. She asked why I didn’t schedule and I told her I needed to discuss the amount with my husband and that I told the previous lady that I would call back. She asked me how my husband would react if I scheduled before I spoke to him. Honestly, that surprised me. My husband wouldn’t care either way and we could just cancel if he felt it was too much, but the fact that they were disrespecting that I said I would call back is so weird to me. I told her AGAIN that I would call back after s”

“Had the quarterly service for a couple of years and had to call them out between services constantly because they could not resolve our issues. Asked multiple times for different techs and issue remained.”

“Victoria has been great to work with at Kilby. She has always come in with a smile and has eliminated problems that we were having. Always happy to see her when she comes to help with Kilby!”

“I am very disappointed with my experience with Orkin. My initial service on September 23 cost about $170, but they only treated the outside of my home and did an attic inspection. I rent, so any attic work is ultimately up to my leasing company—but what I really needed was the inside treated. When I asked why the inside wasn’t being done, I was told it wasn’t necessary because the technician was “so good.” Sure enough, bugs started coming inside shortly after. When I called to get follow-up service, I explained (as I had from the start) that Mondays and Tuesdays don’t work for me. Still, they scheduled me on a Wednesday weeks out. By the time my appointment came, the bug problem had gotten worse. Yesterday, I got a confirmation text for today’s (October 6) appointment between 12–2pm. This morning, without notice or explanation, my appointment was moved to October 15—over a week later. When I called, the representative couldn’t even see my original appointment for today. I’ve voiced multiple times that I’m not satisfied with the service and I feel like I was rushed into a plan I didn’t ask for. I wanted a one-time treatment, not a recurring plan, and now I understand why they pus”

“We had a very difficult pest problem. Orkin came out constantly and brought in some of the managers from the area to try and find a solution. They did not give up until the issue was handled and we are forever gratefuland recommend them to everyone we know.”

“From the moment of contact the customer service experience was amazing! Dean was our person to come out and spray for us! He was absolutely amazing! Very informative and had no problem answering all and any questions we had! Today was our first appointment so I can not comment on the effectiveness of the treatment! Customer service was absolutely amazing! I will follow up with a review on the actual service.”

“I called Orkin this morning to set up an appointment to inspect and exterminate my upcoming new-to-me residence. I absolutely do not want any spiders, and prefer no ants or roaches. I spoke with Thomas originally, and he was great. Because I had some follow-up questions, I also spoke with LaShanda and Jeff. They were also helpful and pleasant. I was fortunate to be able to schedule an appointment for today. A glitch in their system caused a bit of confusion about the appointment. However, Darrell quickly, kindly, and graciously made it right. Andy came by early this evening. He listened to my concerns and what I needed, and did a very thorough extermination. I appreciated the great customer service, and will continue to work with them.”

“I appreciate the efficiency of the service, I called late at night and they were able to come 2 days later. The service was quick and we have not seen any pests since then, so great value. I did notice that there was a strong lack of communication within the organisation. I had mentioned to customer service that a different card needed to be charged than the one on the reservation, they charged the wrong one. Each time I spoke to CS, it was a different person, one saying it was not possible to change it, one who fixed it for me. It would be great if your teams could work on communicating internally better, to be on the same page and avoid mistakes like this.”

“I have started a new contract for pest control. I have chosen to go with Orkin this time. For the last couple of years, I’ve used another service and have chosen to move away from them. The initial conversation and service was a very good experience. Kyle, my technician, was very informative and very, very thorough. I greatly appreciate the time he took, and the quality he exercised. Orkin may be a little pricier than others, but so far I am very impressed with the service I received, as well as the promise of good visits in the future.”

“The best customer service I have received in awhile. They were able to get me in the same day to treat my apartment and I greatly appreciate them for that. My anxiety was through the rough when I found out I had fleas in my apartment but Orkin saved the day. Highly recommend. Hopefully, they’re completely gone when they follow-up with me in 2 weeks.”

“Orkin has been an excellent service for us. It costs 44$ a month and they routinely come by to check up on the house. If we have any new issues they can come at any moment and deal with it. They are always professional and respectful. I am grateful for their business. Thank you!”

“We first contacted Orkin last year. Dean came to fix everything and was amazing! My parents home had some issues and he cleared that up too! However, they keep replacing Dean with these other technicians and the quality has gone down tremendously! I have addressed issues I have been having 3-4 times and it’s like no one is listening. They keep scheduling me appointments that I haven’t asked for. Giving me no notice that they are coming and then wanting to re-schedual it’s ridiculous! Just today, they scheduled me an appointed when I had already called the previous day that I did not want the service, I text the technician as well. And I know for a fact they didn’t spray everywhere because my dog was in the backyard and the invoice says they completed. Dean is amazing!! If you get him you are lucky”

“I use Orkin because the Apartment Pest Control is not good. I'm looking forward to continuing their service for my house. My tech is Ryan and he is the best. Always on time, courteous and respectful. Most importantly, the pest control service actually works! Also, the customer service at the office with scheduling online or via phone is also good as well! Great job Orkin!!”

“The person that came and treated our home was amazing! We’ve been having problems with spiders. He came and sprayed down every corner and all baseboards. He also went above and beyond and took out a long brush to clean all the exterior of our windows. I am very satisfied with my service and highly recommends any pest control services.”

“We paid for an initial inspection which included treatment for over $240. Their treatment the initial day was three traps with ZERO bait. Then we pay $60+ a month for follow ups. They didn’t come out the following month because “it takes time to catch animals,” well, if you don’t put bait obviously it’s going to take a VERY long time. Then they tried to sell us a $4,400 plan. Overall, so disappointing & customer service was extremely rude.”