HomeTeam Pest Defense

HomeTeam Pest Defense runs pest control work out of Denton, Texas. The company handles general pest control along with termite control and mosquito control. They use built-in systems such as Taexx along with conventional treatments, Sentricon colony elimination, pre-construction termite work, wood and soil treatments, and targeted mosquito applications. The business lists a local address on East University Drive and a phone number for scheduling.

Customers call about ants outside the house, wasps near the home, centipedes coming in after heavy rains, and fire ants in yards where kids play. Technicians named Michael explain the exact treatments and share prevention steps. Colin listens to concerns about wasps, removes nests, and sends detailed notes on what was found and handled. Chris takes time with ant questions and covers the full perimeter. William arrives on short notice for multiple pest problems and answers every question on the spot. Parker and others leave reports after each quarterly visit.

The company shows up at the scheduled time, communicates during the visit, and finishes work without delays. One customer noted a response within 24 hours for a centipede issue. Reviewers mention reasonable pricing and clear explanations of options before starting. Work covers the Denton area with techs who stay friendly and thorough even on repeat calls. Office staff handle initial setup and some cancellations, though a few customers report conflicting details on refunds and fees.

Google shows a 4.5 rating from 142 reviews. Most comments focus on the technicians being prompt, detailed, and willing to explain each step, with names like Michael, Colin, Chris, and William coming up often for going the extra mile on tough jobs. A smaller number of reviews point to office mix-ups around cancellations and inconsistent answers from customer service reps.

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“I have had an outstanding experience with HomeTeam Pest Defense, and a big reason for that is our technician, Michael. He truly values his customers’ time and is always prompt and reliable with scheduled appointments. His professionalism and attention to detail are second to none. Michael always takes the time to explain exactly what he is treating for and provides helpful tips and best practices to prevent pests from returning. His knowledge and willingness to educate customers give me confidence that my home is well protected. What stands out most is that Michael consistently goes above and beyond for every client. He takes pride in his work, genuinely cares about customer satisfaction, and represents HomeTeam Pest Defense with integrity and professionalism. He is a true leader and sets the standard for what a company representative should be. I highly recommend HomeTeam Pest Defense, especially if you have the opportunity to work with Michael!”

“My experience with this company has been disappointing. The customer service representatives seem to provide different information every time I call. After being a customer for over a year, I contacted them on July 23, 2026, to cancel my service. At that time, I was told that my most recent monthly payment would be refunded and that I would need to pay a $122 cancellation fee. Based on that information, I agreed to proceed. However, my service still had not been canceled, and when I contacted them again, I was told that I would **not** receive the refund after all, while I would still be responsible for paying the $122 cancellation fee. The conflicting information and the delay in processing my cancellation have been extremely frustrating. I expected a much smoother and more transparent cancellation process. Unfortunately, my experience has left me very dissatisfied with the company's customer service and communication.”

“Honestly my technician was awesome. In a great mood and was excited to be a my house working. It was a great feeling be excited about maintaining your home and they are excited to help you with it! God Bless HomeTeam!!”

“We had an amazing experience with Colin! He listened to my concerns (huge fear of wasps lol) and completed my requests around my home. He is extremely thorough and attentive. I also received a very detailed message of what was observed, what was removed/taken care of, and he totally went the extra mile. Home Team Pest Defense is lucky to have him. Thank you Colin!”

“Rebecca Simmons is our Rep! She did an awesome job explaining what HOME team has to offer and it was an easy process since it already came with our builder, which is Toll Brothers so it was an easy transition! She explained every detail and was very thorough! Chris was our technician that did the procedure around the house and he was very thorough in his job and explained everything that he did!”

“Chris was outstanding. He took his time to explain everything we had questions about the ants on the outside of the house. Gave very good advice and information. Took his time while he treated the house.”

“William with HomeTeam has helped us on short notice to resolve multiple pest control issues. I appreciate that he takes the time to answer all our questions and has been so responsive. Highly recommend this level of customer service!”

“These guys are great! Colin has made us extremely loyal customers. He takes time to explain things, give us a report every time he sprays quarterly, and always has a great attitude. This place is great for pest and bug control!”

“Home Team pest defense is a great service in helping us navigate pest control. Due to rains, we recently had an issue with centipedes entering our home. Within 24 hours, Colin came and took care of the issue. Plus, there is a special for fire ant protection that Colin shared with us since that has been an issue for us before and we have littles that love to play in the yard. A great service if you need help with pests.”

“Had a great experience with Parker today. He was very detailed and very responsive. I appreciate the friendliness as much the professional quality service!”

“Great service. My first treatment of our home and the tech took the time to thoroughly go over the entire process of the service. Very satisfied! Highly recommend!!!”

“Thank you Rebecca for always taking care of us and getting things handled and thank you Chad for doing what was needed and taken care of our issue with ants. Yall have been wonderful in helping us out and caring for us as a customer.”

“Our service was great. The tech was prompt. Great communication. Listened to our concerns. Friendly, and extremely thorough in treating our property. Our initial contact, Gayle, was super helpful in explaining our service options and helping us choose the right service for our needs. Highly recommend Home Team.”

“Recently talked to someone by the name of Reghan C. and she was wonderful. Was very informative about my questions of wanting to start services with home team and made me feel like home team could be my forever pest control service. Will definitely be reaching out to set up services just because of the great customer service.”

“Excellent service provided. The service tech was very nice and diligently serviced my home.”

“HomeTeam Pest Defense offers quality professional service at a reasonable price. They take time to communicate with you during their visit and are willing to go that extra mile. They are pretty awesome.”

“Canceled our service and ended up getting charged several weeks later even though service was canceled and confirmed canceled in a subsequent call from them. Called multiple times to ask them why we got charged and got the run around - manager will need to call you back, not sure why you got charged we see you ended your service, manager will have to call you, I will call you back later Over and over. Technicians are good but office leaves something to be desired and will run you around and not do what they say.”

“Colin was Excellent!! Professional, detailed and an excellent communicator!! Highly recomme d!”

“It was very easy to set up service with HomeTeam. My technician arrived at the scheduled time, was very friendly, explained everything he was going to do, and finished the service in a very timely manner. Totally satisfied!”

“I would not use these people at all. Amber was extremely rude over the phone. I was just trying to cancel my service and she didn’t even try to keep my business. If this is franchised, I would not have her on my team. Also, if you cancel you get charged for 2 months of service. Which makes no sense and she made that clear that I was not making sense by asking about it. She basically hung up on me after saying have a great day. Lol the customer service is horrible. I would hire someone else who actually knows how to talk to people.”