Urbanex Pest Control

Urbanex Pest Control handles residential pest control out of Farmers Branch, Texas. The company covers general pest control along with rodent control, termite control, mosquito control, bed bug treatment, ant control, spider control, cockroach control, and wasp and stinging insect control. Licensed and background-checked technicians inspect the property before every treatment instead of following a fixed spray route. They offer free re-services when pests return between scheduled visits.

Customers report steady results with complex issues such as scorpion problems, ant piles after storms, spider webs, wasp nests, and rodent activity in garages. Technicians named Johnny, Bethany, Brian, Britt, Seth, John, Ali, Jason, Denzel, Russell, Stephen, and others arrive on time, explain the products and steps in plain terms, clear cobwebs, service bait stations, replace glue boards, and provide aftercare instructions. Reviewers note that these technicians return multiple times on tough jobs, answer questions directly, and focus on the specific areas requested without assuming what the homeowner wants.

The company responds with same-day service in many cases and keeps pricing affordable according to those who have used them. Technicians communicate clearly about what was done and what to expect, and they cover areas around Farmers Branch including nearby spots like Waxahachie. Work happens on regular routes with attention to eaves, foundations, yards, and interior spots as needed.

Recurring comments highlight thorough inspections, polite and knowledgeable technicians, and consistent follow-through on guarantees. Google shows 4.9 from 7011 reviews. DIRT Score 4.9 from 7011 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“My review is primarily on Johnny. He’s truly amazing and goes above and beyond for his customers. I’m in Waxahachie and on his way home from his routes he stops by if I need him to just to make sure I’m taken care of. Not only does he go above and beyond for his customers I have had multiple issues of very complex infestations and he has come back time and time and time again just to fix those issues. He’s done research, and came up with multiple different solutions to fix the issue. I’ve never met someone as great as Johnny. Let alone someone that has made me feel as comfortable in my own home with yucky bugs on my property and he genuinely cares about the well-being of my family. If he’s due for a raise or promotion, you should absolutely give him one because he really is amazing and goes above and beyond for his customers. Again, I cannot say enough wonderful things about Johnny. Thank you!”

“Bethany was absolutely wonderful! Explained everything very well and made sure to ask exactly what I wanted to do instead of assuming! The service was performed wonderfully and efficiently!”

“Excellent service from Brian and Urbanex! Brian was thorough, professional, and took the time to explain everything that was to be done. He treated our home for a variety of pests, cleared cobwebs and wasp nests, treated the foundation, eaves, and yard, and even serviced the rodent bait stations and replaced glue boards in the garage. I also appreciated the clear aftercare instructions and attention to detail. It’s great to work with someone who takes pride in doing the job right. Highly recommend Urbanex to anyone looking for reliable and professional pest control services!”

“We just started using Urbanex but both times have been fantastic. Britt just did our most recent service and she was awesome. Her communication and timeliness made the service efficient and hassle free for us!”

“So first let's start with Seth. Super cool dude very knowledgeable explained everything to me to a T. If I had a question he answered it. Pricing is very affordable. Then theres Britt who was the service technician that came out SAME DAY! thats a awesome statement to the company and what the future looks like with them. Britt did a phenomenal job and was very nice and did a great job from the web removal to the spraying inside and out. Outstanding job for first ever service! I look forward to the relationship with Urbanex Pest Control!!! Can't wait for these scorpions to vanish!”

“John took good care of us. He was friendly, informative and personable. Quality service provided. John provided knowledge of what he was spraying and putting down. He provided excellent service overall. Thank you!”

“John was so polite and knowledgeable. He was very detailed and thorough during his inspection and treatment. I can say that I want John to be my tech from this day forward based on my experience with him today.”

“Ali was very thorough and kind. He takes the time to address any concerns or questions that we have to make sure we are completely satisfied. Adding to review for Jason who serviced our home on Nov 15, 2024. He did a great job giving us some tips about keeping the vermin out of the garage as well as spraying the areas that we requested. He was very nice and polite. Great Job! 10-27-25….Great job Denzel! Thanks for helping out with all of the ant piles after the recent storm.”

“UPDATE #2: since my last update the quality of service is at an all time low. Their "web free guarantee" is laughable as Everytime they leave my house after completing a service the spiderwebs near my door never seem to move. Additionally I tried to call and cancel since the service was poor and they refused to let me cancel saying I HAD to do a reservice and wait before I was allowed to cancel. Then upon ending that call one of their workers called me from their PERSONAL phone to essentially vent at how horrible he's treated at the company and make me feel bad that a reservice was needed. I don't want to speak with anyone from this company I only want to CANCEL. email was sent. UPDATE: I've had this service for a couple months now and customer service is nearly impossible to get ahold of. I'm not sure if that's due to subpar service which I have since received or an influx of customers from all their door to door. My second person that came out, I don't remember his name, but I'm not sure if he just half assed his job or if their level of service drops after Seth and Brittany do your first round. He spent the whole time talking on his phone and didn't maintain the same level of w”

“Russell from UrbanX has been servicing our home for several visits now, and he is consistently professional, respectful, and thorough. He takes time to listen to my concerns, and explains what he’s doing, and makes sure the job is done right. I genuinely appreciate his hard work, attention to detail, and the care he puts into each service visit. Thanks Russell!”

“Good evening period Britney and London were great. They did what they supposed to be done. And I am very happy me. And my wife, keep doing what you do. Kudos, hope to keep you out forever.”

“Bethany did a great job and was very thorough! We always have had good results with Bethany and Urbanex. They spend a lot more time and diligence than our previous company did. Will definitely be sticking with them!!”

“Bethany and Brendan from Urban X Pest Control did our service today and they were fantastic! Bethany is always such a burst of fresh air. She’s joyful, friendly, and somehow makes talking about bugs not feel so icky. She always takes the time to address my concerns and does such a thorough job. You can tell they both truly care about their customers and the quality of their work.”

“Serviced my home for 4 years. I canceled through email with a confirmation from them In response. They tried to send a service rep out a month later. When I called to inform them I wasn’t a customer anymore they said I had to pay this service even though I called before they showed up and they never came out. They sent me to collections at this point even though my service had been cancelled over a month and no services rendered. Would not recommend their service it self wasn’t very good either which is why I switched.”

“I appreciate the lengths that Urbanex goes through to look at every nook and cranny to find the critters! Very thorough and nice guys!”

“Service has been adequate. After confirming contract has been fully satisfied, tried to cancel. Unable to do so prior to next treatment scheduled over a week away. Jason would not allow me to talk with a supervisor. I'm stuck...”

“Denzel did a phenomenal job! He answered all of our questions and gave us instructions for care afterwards. His customer service and professionalism exceeded our expectations.”

“Brian is always great and fun to talk with. He’s professional and very knoledgeable.”

“Stephen consistently provides exceptional service and demonstrates a high level of professionalism every time he services my home. He is punctual, knowledgeable, and very thorough in his work. He takes the time to explain what he is doing, answers questions clearly, and ensures everything is done correctly and with care. What truly stands out is his dedication and attention to detail—he goes above and beyond to make sure my home is well protected and that I feel confident in the service being provided. Stephen represents Urbanex Pest Control extremely well, and I greatly appreciate his reliability and commitment to excellent customer service. I highly recommend Stephen to anyone looking for dependable and professional pest control services.”

“Shout out to Alana, she was very patient signing me up for new services & made sure to thoroughly explain prices and services.”