Mars Services | Commercial & Residential HVAC, Plumbing, & Cleaning

Mars Services handles pest control along with HVAC, plumbing, and cleaning work for homes and commercial properties across the Fort Worth and DFW area from their base in Haltom City. They take calls from individual homeowners, apartment managers, and business owners who need routine service or quick fixes on multiple property types. The company lists pest control as one of the core offerings alongside air duct cleaning, carpet work, electrical jobs, painting, and remodeling.

Customers mention specific pest jobs such as emergency ant treatments at houses under contract and monthly service routes that keep bugs under control. Joseph handled same-day calls for urgent ant problems, took photos, and sent notes right away. Other reviews note Casey handling regular visits with clear explanations of each step, while Joseph Hicks covered ongoing pest routes and followed up on scheduling. Carpet cleaning techs like Ben and Dean also appear in accounts of thorough jobs that left floors fresh after water damage or heavy use.

Reviews describe response times that range from same-day arrivals during emergencies to missed weekly pool visits that left some properties without contact for weeks. Staff like Joseph answered phones directly, explained options on electrical and carpet jobs, and kept apartment managers updated on progress. Pricing drew comments about competitive rates for pest routes, while communication varied with some customers waiting on callbacks and others getting quick replies from the office or techs like Chris and Pedro on outlet installs. Service reaches the full DFW region with techs available on weekends in some cases.

The Google rating sits at 4.6. Review topics that repeat include reliable techs on pest and carpet jobs, clear explanations during visits, and occasional gaps in follow-up on recurring services.

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“What an AMAZING experience! I am so impressed by the team at Mars Services and their professional customer service, thorough cleaning and complete concierge of repairs offered. As a real estate investor and property manager I can say that the service I received was truly a 5-star remodeling service. My sincere thanks to Derek H. for handling all my urgent requests, Elizabeth for her detailed cleaning, and Paul D. for smooth processing of my job quotes. Because of their fantastic abilities I was able to showcase my rental home the next day and received multiple application requests. I look forward to using them as my primary vendor going forward and gladly refer their services with confidence. Every care was taken to my needs and I truly appreciate all their hard work.”

“My experience has been horrible. When it was Sparkle Pools, I had great service. Mars took over and it has been nothing but issues. I went almost a month with no service and zero communication (according to their records) My pool was green and I have had to pay extra to get it back to normal. I have called several times and told they would get back to me and never did. On top of it all, I got a letter stating they are raising our rates. Still trying to get my money back and switched to a new company. Horrible service.”

“Michael came out last minute and did our estimate and Joseph came out on a Saturday to clean our carpets! He did a phenomenal job! He was so pleasant and explained everything and had me check everything to make sure I was satisfied with the job! We’ll see you in a year!!!”

“It has come to my attention that I have been abandoned by this company. We’ve been a client for 12+ years. They have not serviced my pool since before 05/13. No contact. My pool is severely GREEN. When I called to inquire I was told “I’m new here and I don’t know”. They can’t even tell me the last time they have been here. Of course the invoice comes on time with no mention that they are not providing me with a service to pay for. I have contacted my lawyer who will be in touch. We’ve got deceit, abandonment and fraud going on here. Very frustrating. Sande Spreng 06/05/24”

“On behalf of the office management team here at Sequoia Park Apartments, we appreciate Joseph and all that he does for our property. He is super reliable and he is always great with communication. We can always depend on his wonderful skills and strong work drive.”

“I called Mars Services to bid out work to install a few dedicated 110v and 220v outlets for my garage. I have no complaints regarding the work to bid the project and the execution of the work. Chris and Pedro were the technicians. They helped advise me on different options and the best location of the outlets. They were very professional, courteous, and friendly. The actual install was very clean, tidy, and met all expectations. I am highly satisfied with the work and cost. I would definitely recommend them again!”

“Realized our office had an issue with the AC late in the afternoon. Service Manager came to our operation. We got a very quick diagnosis. The Service Manager and tech came back first thing the next morning and fixed the issue. They were both very professional, kind and easy to work with. 10/10 recommend.”

“Benjamin’s professionalism, promptness, and attention to detail make every interaction a pleasure. He goes above and beyond to ensure our carpets look spotless and fresh, and his commitment to quality is unmatched. Whether it’s a routine cleaning or a challenging stain, Benjamin tackles it with expertise and a friendly attitude. Thank you, for your outstanding work!”

“Ben came to my apartment to replace & shampoo some of the carpet in my room due to the storm from last week. Ben was very friendly, knowledgeable and professional. He did an exceptional job on my carpet. He even went above and beyond and shampooed the entire apartment even though the only area he had to do was the area in my bedroom. I will definitely be using Mars Services in the future. Thank you again Ben! Highly recommend Mars Services, you will not be disappointed!”

“We’ve used Mars for a few years to service our rental property — painting and carpet cleaning. They’ve done a wonderful job each time. And the few times we had issues we called the front desk and they took care of our concern immediately. I will definitely use Mars again in the future.”

“I spoke with Joseph Hicks and explained to him I had an "ant emergency" going on at a house I had under contract to sell. He was kind, professional, answered his phone the first time I called, and very knowledgeable. Not only did he squeeze me in for same-day service, he also took pictures, made notes and sent everything to me immediately. He truly went above and beyond on his communication and service. Fantastic and I will definitely recommend and refer all of my clients here. Thanks for being awesome, Joseph!”

“Just wanted to give a shout-out to Joseph-I’ve been working with him for about a year if not longer for my pest control and he always does a great job! Very thorough and explains each and every step along the way. Super friendly guy and Mars prices are extremely competitive! I’d highly recommend if you’re shopping around for a new pest control. Mars Services is also great for HVAC!”

“I had the pleasure of hiring John, an exceptional plumber, and I couldn't be more satisfied with the service provided. John was not only incredibly quick in addressing my plumbing issue but also demonstrated an impressive depth of knowledge and experience. His kindness, personable nature, and utmost respect for my home left a lasting impression. I highly recommend John for his outstanding professionalism and top-notch skills.”

“We started over 20 years ago with Sparkle Pool Services and never had an issue. They company changed to Home Pro and how Mars Services and our pool has had a green tint the last 6 months. No one came the last 2 weeks in May on our scheduled day. Pool was completely green and unsafe. Finally had a supervisor come last Friday and shocked it. He was supposed to return and clean on Saturday. Never showed. Called Monday and now he has been fired. Today we get a letter with a 47% increase starting July. What a joke!”

“Terrible service decline from Mars Services/Myhome.pro/Trimark Services I've been using their services for weekly pool chemicals for almost 5 years. They were great until May 2024, when our pool started turning green. We realized they hadn't come for 1-2 weeks. I called, and they sent someone quickly, but the next week, no one came again. The pool was going green again. A manager came, didn't test anything, and just dumped all his truck's chemicals in. He promised to return Monday but didn't show. They missed our regular Thursday service. When I called, they said the manager was gone and promised a new tech, Anthony, would come and introduce himself. He never did. On 6/19, I spoke to Customer Support Manager Daniel, who seemed shocked and promised service the next day. No one came. I called on Friday 6/21, and they said no one could come until Tuesday 6/25. I asked for management, but they only offered to send a message to the Operations Director with no guarantee of a callback. On 6/24, I called to cancel. Their only response was, "We have you scheduled for Tuesday, are you sure you want to cancel, even though it's highly likely no one will come." I canceled, and they didn't ”

“Right before the Thanksgiving holiday, we needed a carpet cleaning after a medical emergency. Even though Mars was fully booked until after the holiday, Julie understood the need for urgency and made sure to squeeze us in. She returned my call when she said she would and was incredibly professional and nice. Ben came to the house to clean and was absolutely amazing. He was so kind, incredibly thorough and super helpful. My sister and I were in the middle of taking care of a parent in the hospital and the experience with both Julie and Ben allowed us to focus on our parent. I can't say enough good things about their professionalism and the outcome of the cleaning. I recommend them all day, every day!”

“Amazing service!! I have been using Mars for a while now and I've never had any problems at all. They have great customer service and their work is amazing. I always recommend them to everyone I know if they're are looking for Carpet Cleans, House Keeping & Resurfacing as well. Dolores is great! She always helps me with any House Keeping services I need. The House Keepers are super nice and their work is great! Thank you guys for being awesome!!”

“Easily one of the best companies you can work with for all of your maintenance needs. Mars works with my landlord and has been the BEST part of living here. It is so nice to have a team of very well-trained, experienced, kind, and just plain honorable technicians at my doorstep any time there is a problem or something that needs fixing. They have a wide array of services they provide and all are done with the utmost excellence. I am not a paid salesmen or anything for this company. I am simply a guy who is very thankful for this incredible company and their amazing attention to care and service they provide for their customers. Good people. Good service. Happy customer. Use Mars.”

“We recently started using Mars Services for monthly pest control since the beginning of the year and it has been great. Joseph explained everything great, he follows up and communicates well. Our tech Casey does our regular service and is also very communicative and knowledgeable about his services.”

“Great Service! I have had Mars Carpet Cleaning as my main Carpet needs vendor and they are AWESOME!! My favorite tech is hands down Dean! Excellent customer service and satisfaction, they could not go any better with him. And Paula is super in the office, can help out in a heart beat! Thank you guys for the 4 and a half years of service you have provided so far, and of course, counting continues!”