Terminix

Terminix runs pest control and termite control work from Irving, Texas. The company takes care of general pest jobs along with targeted fixes for ants, bed bugs, cockroaches, rodents, wasps, scorpions, and wildlife such as birds. Reviewers also mention termite bait station checks, attic cleanouts, and exclusion work to keep animals out.

Customers describe techs arriving to handle active wasp nests that had been a problem for months, with Kerry Johnson and Kerry J. clearing the issue so nothing returned. Steel Baptista and similar techs inspect and adjust termite stations yearly without damage to yards. Mark Singleton removed birds from a home with clear step-by-step updates. Eduardo Chavez, Peter Brooks, Manuel, Devi, and Jorge Falcon get repeated notes for listening to concerns, applying the right treatments, and cutting down pest numbers over regular visits. Arthur Harris covers yards, inside spaces, and dead animal removal from attics while keeping up with ant and wasp calls.

Technicians usually reach homes at the scheduled time and share details on what they did before leaving. Matt Greer's local team answered calls fast and fixed problems passed from the sales side. Pricing lands in a competitive range according to several accounts. Work covers Irving and the wider Dallas area, with some techs traveling outside normal zones when needed. A few reviews flag appointment shifts without notice and surprise charges on invoices from billing teams.

The company sits at a 4.7 rating from over two thousand reviews. Reviewers often highlight the same techs for steady results and respect for the property, while occasional notes call out billing changes and branch communication gaps. DIRT Score 4.7 from reviews on Finds.

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“⭐⭐⭐⭐⭐ Kerry J. at Terminix provided outstanding service from start to finish. They were professional, knowledgeable, and took the time to explain everything clearly without making me feel rushed. They arrived on time, were respectful of my home, and made sure all of my questions were answered before leaving. It’s obvious they take pride in their work and genuinely care about providing great customer service. I really appreciate the attention to detail and the positive attitude throughout the visit. I would definitely recommend Kerry J. and Terminix to anyone looking for reliable, high-quality pest control service!”

“So it started ridiculously rough, The sales office that works for Terminix needs some serious work they over promise and don't stand by what they sold. However, the office that helped me work past those stumble steps lead by Matt Greer and his team we extremely extremely helpful, fast and responsive and covered up the faults of their sales team(on a national level) as a small branch they did an excellent job. They are by far the best pest exterminator I have worked with on the local level. They were fast responsive shared all their information with and helped me work through all my issues. 10/10 would recommend Matt and his team to anyone!”

“Manuel has been our exteminator for several years. He is always cheerful and personable. And extremely efficient. We couldn't ask for a better technician. We highly reccomend him!”

“Eduardo Chavez is an excellent technician. He is prompt, polite and very trustworthy. He goes above and beyond to listen to our concerns. He always comes with the right solution and never fails in service. This is our first time using pest management services and we have seen a great reduction. We highly recommend that Eduardo be recognized for his hard work and level of professionalism.”

“I believe we have the best Service Tech in all of Terminex, Peter Brooks. Outstanding professional who listens with empathy and prides self on results. I’ve been tempted to use other vendors, allured by cheaper prices; however, they do not employ Mr. Brooks! Just a very satisfied customer and I hope Terminex lets him know how much he is valued.”

“We recently had Mark Singleton at our home to have wildlife birds removed. The experience was phenomenal. He was very kind and professional. He made sure to communicate everything in detail when I posed a question. The service was a 10/10!!!!”

“Devi was the best Technician that I’ve ever had - and that’s a lot of Companies, and tons of Techs! His care and concern - along with his thoroughness was impeccable!”

“They say one thing and then change it and do not call nobody and tell them. I was told they would be at my house between 8-10 am today and when I called to confirm he said he wouldn't be here until 1-3 pm. Like how are you going to just change my appointment time and not tell me? The lack of communication with the Longview branch is absolutely the worst of the worst”

“Mr. Jorge Falcon is highly knowledgeable in his profession and consistently exhibits courtesy when delivering services. He has been a regular visitor to my residence for many years, and whenever he is not the individual dispatched for service, the experience inevitably differs.”

“Our service technician, Ryan has been a reliable partner for several years and super easy to work with. It is good to know that our pest control needs are handled by experts in the space. Unfortunately Terminix customer service keeps on sending invoices with higher costs after service without advance notification. No longer reliable. 5 stars for service technician and 1 star for Terminix Billing/customer service.”

“The service was excellent. Those annoying wasps are no longer a bother. Agent did a great job explaining the process and what to expect! Win-win! (Except for the wasps) good price too!”

“This is more a review for Joshua, the employee, and less so the company. While I'm satisfied with my Terminix contract overall, I just wanted to recognize Joshua for showing care and concern over possible pests in my home and offering to provide additional bait stations. He explained clearly how to use them and respected my time knowing that I was working from home that day. He was professional, friendly, and followed up afterwards to make sure I understood how to use the self installed stations.”

“Kerry is the best tech I have had come out. We had a huge wasp problem and he took care of the issue, and I haven't seen one since he left.”

“A good company with great customer service & competitive pricing. I would recommend them to family & friends”

“Demi did a great job around my home o gain a lot of knowledge on what was expected to be done...gain peace of mind as well”

“I have been with Terminix for years and have always received top-notch service in all the departments. Through the years we have made friendships with all of our technicians and been able to trust them completely. Arthur Harris is our current Tech and he has taken such great care over the last several years with our yard, inside the house, clearing dead things out of our attic, controlling ants and wasps, and faithfully addressing any request we have!! He is wonderful.”

“Technician arrived at the expected time and located and serviced the bait stations. He also lifted the stations up somewhat so they won't get buried in the grass.”

“The Terminix employee who handles our termite bait stations inspections each year, Steel Baptista, is fantastic. He is very polite, careful, professional,, and a hard worker. I always always enjoy walking around and watching as he checks the bait stations.”

“Employee Kerry Johnson came and did a great job. Very professional and thoroughly explained the process. Very Impressed and I will be using Terminex again”

“Kerry Johnson at Terminix has been great! Not only is he thorough, he listens and accommodates any time I have any special request. He did his job well all through the phases of my house being in shambles after a flood, during renovation construction, and he even came way outside his normal area to service my house after I moved! He is also trustworthy and can be trusted with access to my home even when I'm not there. I've been very pleased with Terminix and Kerry!”