Orkin

Orkin handles pest control work from their Laredo branch at 611 Shiloh Dr Ste 10, with Lisa Walker running the local office as branch manager. They cover residential and commercial jobs across Laredo plus towns such as Eagle Pass, Del Rio, Cotulla, Crystal City, Hebbronville and others in the listed service zone. The branch advertises same or next day visits when calls come in before noon, along with termite control and general exterminator services for homes and businesses.

Customers bring them in for mice, ants, scorpions, brown recluses, earwigs and black widows. Luis gets mentioned for thorough work that cuts down on bugs and leaves people with fewer allergy problems. Other techs set traps or spray but sometimes miss rooms like the laundry area or finish too fast, so the pests return and extra visits get scheduled. Some homeowners saw results after one visit while others paid upfront for mouse work and ended up with nothing caught.

Calls for appointments often route through the main number first, then shift to the local office or text messages for price details and reminders. Response times vary, with some folks waiting days for callbacks or finding the office voicemail full, while others note techs arriving on schedule and giving clear explanations of the treatment. The area stretches from Laredo out to places like Zapata, Carrizo Springs and Laughlin Afb, and the branch lists 24 hour manager availability though actual office hours show gaps in follow up.

Google reviews sit at 3.7 from 42 reviews, with repeated notes on tech performance depending on who shows up, text only contact that can stall if someone is busy, and mixed follow through on yearly contracts. Positive comments focus on friendly staff and visible pest drops while complaints center on no shows and slow office replies. DIRT Score 3.2 from N reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Good luck getting anyone to call you back if you want service. I had been trying to get in touch with the Orkin "Laredo branch" for 4 days, but I would never get a call back. Even the representatives at the 877 number were having trouble getting in touch with anyone at the Laredo Office. When finally someone got in touch with me, it was via TEXT message. I asked why it was only through TEXT, and Marissa (the Orkin rep) said that was how they communicated now, so that the customer could have the price typed out. How ridiculous is that? I am very disappointed because Orkin was highly recommended to me, but with that type of service, I don't see how anyone ever gets Orkin for anything. I also attempted to go to their "Laredo office" on Shiloh. The office was closed, and there was no sign on the door. The door only stated "Office Hours - Mon-Friday, 8-5, and a phone number. There was no sign stating that it was an ORKIN office. Also, the website states that they take care of bed bugs. However, the message I received from Marissa states that they "cover all of your common bugs" but bed bugs are not one of them. (picture attached) This seems fishy and it made me not trust the p”

“If I could give a rating of zero, I would. The fact that they would take money and not be able to refund even a partial part of the service when they DID NOT catch a single mouse is Absurd! You have to pay money upfront, with no guarantee that you even have mice... Worst experience I ever had. This was for my grandma and they didn't even want to hear any of my concerns. They just got their money and set up traps. That's it. You might as well set traps on your own at that point and save your $450! Absolutely do not recommend.”

“We restarted our Orkin service and absolutely love it. With the husband at work all day and me owning my own business it's been hard to keep up with the spraying. Highly recommend them!”

“Great service! We are new to the area, and both times our technician has been out, he’s been very friendly, professional and answered all our questions. Thanks for the wonderful customer service!”

“Depending on which technician comes out, depends on how well they spray. Some are good and spray everywhere, others seem to speed along the process and we end up needing them to come out multiple times before we stop seeing bugs. This last time they came for a scheduled service, the guy quickly sprayed through the house, didn’t bother spraying the laundry room at all, and they were out of the sticky traps that they normally leave for us to replace throughout the house and garage. Outside he also seemed to go as quickly as possible. Two weeks have gone by and we’ve had brown recluses, earwigs, ants and scorpions inside and ants outside when normally, if they spray efficiently, we see a reduction or zero activity. We also have two decent sized wasp nests on our fence that most likely were already there when they sprayed. Another thing, they never take off their shoes, even when going on carpet. Starting to think we need to look elsewhere for pest control.”

“The office staff are professional and courteous. I appreciate the communication to help remind customers of appointments. The technicians are also friendly and knowledgeable and arrive on time.”

“Worst customer service, you sign the year contract and they completely forget about your service. At the phone number, voice mail full, office closed like out of business and no one to help you out. Signed contract in december and never heard from them ever since it is almost april.”

“The service was excellent!!! They gave me information of what they were doing,why they were doing it, and what was go to happened. I have already started seeing results. I will definitely recommend their services to everyone!!!”

“I tried two times to solicit their services and they didn't call me to set up an appointment. Probably they don't want my money or they don't have an office in Laredo. Not going to try a third time with this company”

“Orkin always provides great service and Luis is always very professional and thorough. I suffer from allergies and have not had any issues. Highly recommend!”

“Sad I got good recommendations, I set my appt.and the technician never showed up. Sad I took my pets to pet care for nothing. 😠”

“Still waiting on a call back. After calling the main line and the business line. They just keep promising to call back while my yard keeps getting more infested with black widows.”

“Made an appointment at the 800 number and they told me Laredo Orkin will call me to schedule an appointment. No one ever called.”

“Great service, employee was great and actually looked professional.”

“Thank you for always taking care of our property, esp when we have an emergency. thanks Celia”

“Very friendly got his job done quick!!”

“Fast, easy, convenient service.Effective organic products.”

“Great job!! Helpful and nice”

“I was pleased with the technician and the pesticide/service itself. The technician was great, and I have no complaints about the actual pest control. Unfortunately, the customer service experience was a completely different story. Orkin primarily communicates through text, which I’m perfectly fine with, but if you don’t respond promptly because you’re working or otherwise busy, it becomes incredibly difficult to get ahold of anyone afterward. I was offered the option to create an online portal to manage my account and pay my bills. However, when I finally had time to click the link, it had already expired. I tried calling the local branch multiple times during normal business hours, but no one ever answered. I also couldn’t seem to get a response through other channels. At that point, I eventually texted them letting them know I was going to cancel. I have no idea if my service was actually canceled because I never received a response …not by text, email, or phone. 😂”