Massey Services Pest Control

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“I was initially impressed with the communication from Massey Services. During the first visit, they were responsive and seemed committed to providing good customer service. Unfortunately, after that first day, the communication dropped off significantly. It became difficult to get updates/clear answers. What was most disappointing was my experience speaking with the manager Harvey. Instead of acknowledging my concerns or apologizing for the lack of communication, they immediately defended their employees. I wasn’t looking for anyone to get in trouble.I simply wanted my concerns to be heard and for them to discuss ways to improve communication going forward. Good customer service isn’t just about the initial visit, it’s about maintaining communication and being willing to listen when a customer has a concern. I hope Massey Services takes customer feedback more seriously and works on improving communication throughout the entire service process.”

“Carlos came by to inspect our new build. He was great all around. Great communication and great explanation. Very satisfied with his services, it makes you wish that more vendors could give the same level of service. A new build has a million companies coming by but Carlos was the only one who actually came with knowledge and great customer service. Thank you Massey for sending home by”

“I can’t say enough good things about Desmond. From the moment he showed up, he was professional, respectful, and genuinely cared about making sure the job was done right. He took the time to explain what he was doing, answered all my questions without rushing, and made sure I felt comfortable and confident every step of the way. You can tell Desmond takes pride in his work. He didn’t just treat the problem—he treated us with kindness and honesty, which goes a long way these days. It’s rare to find someone who combines skill, integrity, and great customer service the way he does. If you’re looking for an exterminator you can truly trust, Desmond is the one. Thank you for the peace of mind—you’ve earned a customer for life.”

“Ryan came out to one of my homes to explain the processes of how everything works and during his visit he was very informative and patient with all questions and concerns I had. Their program is straight forward and I will definitely be working with them very soon! 10/10 highly recommend! Ask for Ryan!”

“As a new homeowner, we wanted to take precautions against any insects or rodents. Carlos M was incredibly helpful and didn’t pressure us into making any purchases, unlike most companies. Instead, we were thoroughly informed about the options available and what to expect. I highly recommend starting out treatments next week !”

“Ryan and Carlos did a great job inspecting the house and provided a lot of details about my options. They were very friendly! It is nice to support a family-owned business.”

“Carlos was amazing very knowledgeable and helpful. He addressed all of my concerns and was very patient because I had a billion questions and lots of pictures to show. He took his time for my inspection and explained everything thoroughly.”

“Patrick is professional, courteous, and finds solutions when needed. He researches and consults to find the best action to take and expediently gets back to the customer with an answer.”

“Carlos was awesome, came by our house to do an inspection and was very thorough. Very up front about our options as homeowners regarding doing business going forward. Will definitely be our pest control company of choice!”

“I was busy cooking the day of my inspection and Carlos was very patient and professional, he explained everything in detail and in record time, I was very pleased with the level of service.”

“My experience with Carlos M. was awesome. He was very thorough explaining everything to me. A very pleasant visit.”

“Massey service is simply outstanding. My Technician is always polite, professional and thorough. I would recommend them to the World!”

“Carlos was super nice and did a great job at explaining everything about Massey services without overwhelming me with information!”

“The employee sprayed pesticide on my kids’ books. When I asked him if he just sprayed my kids books he said “sorry, I’m in a hurry.” He then told me, “it’s actually better this way because you don’t know if any bugs were on the books”….. as if it worked retroactively.”

“So far so good, no complaints with Massey Services Pest Control. My 1st initial visit, the tech Patrick came & he answered all my questions & concerns. He was professional & courteous & sprayed throughly outside & inside.”

“Great service, prompt on arriving, very knowledgeable of products. Pleasant personality. Very satisfied with product. Brenda McGough”

“Great sales people the rest I wouldn't recommend! The technicians are really just worried about getting there and doing something and being done. Each time they arrived, I had to remind them that they needed to go in to the attic as a part of what I paid for. The last time we weren't there so they never did which is probably for the best since they just flip switches. One time they flipped the wrong switch for the lights and cut off our Central Air. I still have pests. They are also fine printing me on cancellation cost. I paid for a year and never said I didn't want to renew so they think they can just keep invoicing me. I probably did initial something but they are also unreasonable, unreliable and untrained.”

“Russell and Ryan performed a thorough inspection of our rented property and were sensitive to the financial responsibilities between our landlord and my family. Russell answered all questions and provided excellent service!”

“I have experienced some of the nicest people here. They are always willing to take the time to find the cause of the problem vs a bandaid.”

“We had a very poor experience with Massey Services and would not recommend them to anyone considering pest control. When we were first approached by their sales representative, we were told the service would cover both the inside and outside of our home. He also assured us that follow-up visits would be free if issues continued and that a more in-depth treatment would take place during the second visit, including addressing cracks, baseboards, under the stove, etc. During the first visit, the technician only treated the exterior. I called to raise concerns, and they sent another tech for the second visit, but again, no interior work was done—just the outside, with no knock at the door or notification. The tech didn’t even let us know they had arrived. Frustrated, I reached out and spoke to the General Manager, who acknowledged this shouldn’t have happened. He even mentioned that the detailed interior service should have been done during the first visit, not the second. I explained the situation, shared screenshots of my conversation with their technician, and expressed my desire to cancel due to the incomplete service. The GM agreed and asked me to send the screenshots so he cou”