BRD Pest Solutions

BRD Pest Solutions handles pest control work out of Lewisville, TX. They cover general pest control along with termite, rodent, mosquito, and bed bug jobs across Texas locations that include Dallas, Austin, Houston, and San Antonio plus states like Georgia, Maryland, Oklahoma, and Utah. Same-day service is listed as an option and they treat more than twenty common pest types with products described as family and pet safe. The company offers protection plans and insulation services as add-ons.

Homeowners call them for ants, wasps, mosquitoes, spiders, scorpions, and snakes around houses and land. Reviews mention technicians such as Ofir, Jesse, Jameson, Jamison, Isaias, Tomas, and Kobe who inspected properties, treated nests and mounds on the spot, explained steps during visits, and left video records of the work. Several customers noted quarterly plans that include follow-up visits within forty-five days and return trips at no extra charge when problems persisted. Some reported homes stayed clear of scorpions for years and wasp activity dropped sharply after treatments.

Technicians text ahead with arrival windows and stay in touch during the visit. Service runs on flexible schedules with same-day options when available. Pricing comes through quarterly plans or individual visits, and the company states they return for free on covered issues. Work covers both inside and outside of homes plus outbuildings. Reviews also note repeated billing disputes where services were marked incomplete in technician notes yet charges continued, plus cancellation fees reaching several hundred dollars that some customers said were not fully explained at signup.

The company holds a 4.5 Google rating from over two thousand reviews. Positive comments focus on technician skill and communication while negative ones center on contract terms and billing accuracy. DIRT Score 4.4 from reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Very recommended Business. I really love how they are always very understanding and flexible with any situation. Customer service is great and they perform service always as requested and promised. Ofir serviced my house today: best technician- literally went above and beyond. He made me feel sure that everything was carefully taken care of. Happy with BRD Pest Solutions.”

“I used BRD Pest for routine pest control services in 2024. When services were completed as expected, billing was accurate and I paid those invoices without issue. Two service visits were billed even though the company’s own technician notes state that access was not obtained and service was incomplete, with a reservice to be scheduled. No reservice was ever performed or documented for either visit. I disputed these charges in writing and requested supporting documentation. Despite that, billing continued, additional fees were added, and the account has been described as “active” even though no services have been performed. Since then, I have received more than a dozen billing and collection-related communications across email, text, and mailed statements regarding the disputed balance despite relocating elsewhere in the Metroplex. According to Online Sources this is a common occurrence. I am posting this after providing written notice and an opportunity to resolve the issue, which has not been addressed. In my experience, the process has involved repeated requests by their employees to speak with an account manager rather than documenting my cancellation of the contract for inc”

“This company is just so legit. Jesse came out today and the process is so diligent and customer friendly. They offer a quarterly plan that includes a 45 day(I think) follow up after first appt and will come back any time throughout if there are problems. It’s a no-brainer and they’re just SO NICE. Great text communication to let you know in advance about the appt and then precise communication as to when they will be there. They also share with you a video of the treatment. There’s simply no better way for a company like this to stand by what they do! So glad I found them🫶🏼”

“I signed up originally because we were having wasp, ant, mosquito, spiders, and snakes to name a few. I live out in the country so it’s to be expected. The salesman was very polite told me to give it a couple months and if it wasn’t working to simply call and cancel. Well here i am months in and still having issues with all of the above. They were here to service this morning and didn’t even service one of the mosquito traps that i pay an extra 40$ and sometimes $80 a month for. Which is crazy that it varies month to month. The pictures attached are from after the service. One of which i knocked the mud dobber nest off my self. When i called to cancel they said i had to pay 80% of the remaining contract price. The person i spoke to over the phone said that they were the highest person i could talk to and that’s their terms even though the original salesman said i could simply call and cancel after a few months if it wasn’t working. READ THE FINE PRINT. DO NOT GET A CONTRACT WITH THIS COMPANY. IF they do end up doing something to better the situation i will update here. So far, it has been a pretty terrible experience and it i could give 0 stars i would.”

“Jameson actually spoke to me and spouse and walked us through everything he was doing. He was very nice and answered all the questions we had. He set the bar high for any other person behind him. Thank you for your service today.”

“I was requesting a service for almost a month till they finally showed up and guess what, the issues were still there 1 day after their service! I call Ethan and he said, we don’t guarantee the problem will be gone after we service, then why do we pay for?? Then made me cancel and charge $337 for cancellation. Don’t fall, This is not an honest company. I’ll consider it SCAM… That picture was taken right after their service and I got a couple spider friends too around the house. 😅… Better do it yourself!”

“I'm so glad I called BRD Pest Solutions for my mosquito control needs! Their technician, Jamison, was super knowledgeable and friendly. He explained the process and made sure I understood everything. My backyard in Lewisville, TX is now mosquito-free and I can finally enjoy the outdoors without those pesky bugs. Highly recommend BRD Pest Solutions!”

“THIS IS NOT a Pest Control company. This is a scam that profits off of cancellation fees! Think about it, they make the same amount whether they service your house or not. So what is the point in doing a good job?? There is no incentive for good service! The only "good part" of this nightmare was the salesman — he was friendly and convincing. But of course, he left out one MAJOR detail: the 80% cancellation fee 🤯 That’s right. It’s upwards of $400 just to cancel. If he had told me that upfront, I would have run the other way immediately. What GOOD, reputable company needs to trap customers with a cancellation policy like that? (I’ll wait.) Answer: ❌ only scammy ones. They promised pheromone sprays to keep wasps away, knocking down all existing nests, professional products you can’t buy in stores. NONE of it happened. After two visits, the wasp nests were untouched, and my husband and I ended up spraying the place ourselves with store-bought products. And the lies keep piling up: 👉🏼I told the salesman what products I was using, and he laughed it off, saying “oh those won’t work, we use stuff you have to be licensed for.” Well guess what? When the tech showed up, he pulled out the”

“I really appreciate how prompt and professional the gentleman were ( Isiahs and Stefen). I made a call for services due to ants and they came right out. They asked me what issues I was having and where so they could treat my home efficiently. I really appreciate them explaining the services as they treated my home.”

“Update review: I wanted to update my previous review because the company took the time to address my concerns and make things right. I had been extremely frustrated with the pest control service and the ongoing insect issues I was experiencing. However, Jason stepped in and helped resolve my situation. He was professional, understanding, and made sure my concerns were taken care of. Not only did they resolve my issue, but they also waived the cancellation fee, which I truly appreciated. Although my experience started off frustrating, I'm grateful that Jason took the time to turn things around and provide a positive resolution. Thank you, Jason, for your help and excellent customer service! It means a lot when a company listens to its customers and takes action to make things right.”

“Kobe was very professional and did an excellent job. He communicated with me throughout his visit and asked me if I had any questions or concerns before leaving. Very nice young man, please send him to my future appointments.”

“Isaias performed the service on my house and did a phenomenal job. I let him know just the basic details of what was happening around the property and took that info and knocked everything out. Very professional and a great communicator.”

“Jamison did really good we were having ant problems and he came out found out we had 3 wasps nests over 100+ wasps he took good care of us. I was very pleased and here we are 5 days later no sign of ants or wasps! Thank you Jamison!”

“Isais and his partner We’re great, they went above and beyond with my Pest treatment. Even left me with a few extra sticky pads (Literally dozens of bugs get in through the corners of my overhead garage door). Very kind and quick to service the whole inside/outside of my home. Would highly recommend Isais And Brd!”

“Scam artist for a company. The sales person is slick and leaves out all the relevant information about the contract. Be sure and read the fine print. After signing us up with x, y and z promised to us they showed up the first visit they forgot the "complimentary" rodent traps I was getting which the sales guy told me was a promotion item. The tech told me he'd mark it and someone would bring it next visit. 2 months later company shows up and no rodent traps. This time I call the office and got told that the promotion wasn't even a thing and I wasn't getting them unless I paid extra. Fine I ask to cancel they want to charge me almost 400 for a cancellation fee, so I tough it out and just ride out the contract. Fast forward to now, my contracts finally up and they still will not let me cancel because it's in the middle of a billing cycle and it's also in the contract. So apparently I have to pay for another 2 months. This is beyond ridiculous. I'm baffled how they are even in business with the trash customer service, shady contracts, and slick salesman who promise things they can't deliver. Stay far away from this company.”

“Like Matt Read from a previous post, my experience with BRD Pest Solutions has been horrible. My first regularly scheduled service on June 11,2026 was never completed. Your company failed to complete the scheduled service on June 11, 2026. Despite the service not being completed, my credit card was charged on June 18, 2026, and again on July 19, 2026. During two separate telephone conversations with your customer service department, I was informed that your technician's notes state the service was not completed because dogs were in the backyard and that the appointment needed to be rescheduled. Despite your own records confirming that the service was not completed, no attempt was made to reschedule the visit, and I was still charged in full. I also received an email on June 11, 2026, incorrectly stating that the service had been completed. I sent in a written notice to cancel my contract due to services not rendered and like Matt said, your company says I must speak with an account manager. My account is still active and I'm still being scheduled for services. I hope this post will help me resolve this issue.”

“Jamison Deffner did a great job. He was very informative and knowledgeable. I can tell he cares about his work as well. He even fixed issues we had with previous people that came out.”

“BRD has been phenomenal over the past few years. We had tried every pest control place around. The customer service is out of this world. The technicians have all been amazing and we have not dealt with scorpions in years which is a huge deal living on land. We will continue to use them.”

“I had a great visit today with Tomas from BRD today. He was very knowledgeable and professional. He took the time to show me how the was prevention / killer dust worked as I was curious with the success I’ve had since I started using BRD last spring of 2025. Literally went from swarming wasps to minimum activity if any at all! Also on this visit I had a HUGE ant mound that I was just about to treat and Tomas stopped me. He said he had just the thing and he wasn't kidding. Those suckers were abandoning ship and dying within minutes. And lastly I’d like to mention that I’ve used a national competitor for years and you get way more service for way less $$. And they work with you if you need to reschedule visit days. I HIGHLY recommend BRD.”

“Updated- I originally left one star. But after speaking to someone else, they have resolved my issues. I have literally never left a bad review for anyone in my life, but here we are. This company will trap you in a contract, and charge you for services you don’t agree to, then threaten to send you to collections when you tell them you want out, making you pay for treatments you don’t want or need. Terrible customer service! Condescending, rude, and completely not an ethical management team over there.”