Solutions Pest & Lawn

Solutions Pest & Lawn operates out of Pasadena, TX as a supplier of pest control and lawn care products for do it yourself work. The business runs a store at 4114 that stays open until 8PM and sells chemicals along with equipment such as sprayers and bait stations. Customers enter their address on the site to build a custom plan based on home size, lawn size and soil type, then order what they need for their property. The phone line at (713) 955-2000 handles questions on bulk orders or product choices.

Reviewers describe buying rodent poison that cleared unwanted pests from homes near caged animals, exterior bait stations for ongoing control and herbicides for lawn issues. Some received timely delivery of gallons of product that performed as expected once applied. Staff members named Mirna handled first time buyer problems with care, Jared greeted customers right away and stayed cordial, and Jason answered questions on products with solid knowledge. One buyer noted an employee waited past closing to complete a sale.

Orders move through the store for local pickup or ship out, with some customers driving in because they prefer to avoid online delays. The site lists cost per application around twenty dollars for certain items and shows pre application steps that take about ten minutes. Response on custom plans comes after address entry, though online buyers report mixed results on tracking updates and returns. Pricing draws notice for being lower than some competitors, yet shipping problems appear often in feedback.

Google shows 4.6 from 1567 reviews with frequent notes on product results and in store help alongside repeated complaints about damaged shipments and slow replies on refunds. DIRT Score 4.5 from 1567 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I was pretty skeptical after reading some of the reviews. The deal was a great deal. Almost too good to be true. So i ordered it and I received it in 3 days and I isn’t pay for insurance.”

“This company has no concern for how they ship liquid product. Nothing to protect the container. Box just big enough to hold the package. Management could care less about constructive feedback. They put the responsibility on the USPS. I received a chemical soaked box, an empty bottle of product, and a bill for $90. Good job Solutions Pest & Lawn. Good luck with your shopping here.”

“Terrible Website - doesn't show unavailable items until checking out. Also, my CC was charged at time of ordering, NOT shipping (backordered items may take forever). This resulted in receiving a CC bill before I received my product. Therefore, you may pay for something that you never receive and have no recourse with your CC company. Very poorly designed way to do business. Rated at 2 stars because there prices are pretty good.”

“I ordered 20 gallons via Amazon. The product itself appears to work well and delivery was timely. However, I'm having serious issues with fulfillment and returns: I only received 19 of the 20 gallons because one box arrived damaged and was replaced with a box containing 3 gallons instead of 4. I provided photographic evidence (including the different-colored replacement box) but have not been refunded for the missing gallon. I returned 5 unused gallons at my own expense ($117 in USPS shipping costs) but the seller claims to have received only 2 and is refusing to refund the remaining bottles. I am currently trying to resolve this and hope to be made whole. While the product quality seems good, I have been very dissatisfied with the seller's customer service and handling of this issue.”

“I’ve been a long time customer of this business and I really haven’t had a problem until now. Of course not having any problems I’ve never had a reason to contact customer service until now. And we all know this is the point where you really see how a business operates and treats its customers. They failed miserably. I tried contacting customer service several times with zero response concerning an electric pump sprayer I had purchased from. I was simply asking by email as they directed me to use if the item was still under warranty and if not could I purchase the item I needed. I received nothing but crickets and I even tried their online chat with no success. I will no longer recommend this company and I will never purchase from them again. They lost a good long time customer because of terrible customer service.”

“Mirna the customer service rep treated my problem with care and professionalism. It was my first time purchasing at this store and I was greeted and attended to right away. Jared is also very nice and cordial. It’s difficult to find people that actually care and they demonstrated it with the upmost respect and care. I will return to purchase and will recommend family and friends. 100% satisfied and two thumbs up 👍”

“Received broken item.They blamed FedEx by saying the item broke during shipping due to negligence.The shipping box was in perfect condition with no signs of damaged, additionally the item came wrapped in bubble wrap to prevent damage during shipping. The item was clearly shipped broken but they refused to exchange the item or refund my money back. Buy from this company at your own risk”

“Feels so scammy. They claim "free shipping" but embed a freight charge in every individual line item... in this case, over $35 of shipping tucked below the cart total, despite "free shipping" above the total. See photo.”

“I have a neighbor with caged animals. Therefore I have been getting unwanted rodents in my home. Thanks to the soultions team and the poison they sell to get rid of the rodents I am able to say my house is rodent free.”

“No star if I could. I’ve had terrible customer service with them and won’t be using them again. Even though you don’t get the shipping insurance (I feel like no other online site offers it) and a package is lost/damaged in transit by FedEx they just end up filing the claim to FedEx and get refunded for it + the amount you bought it for and you as the buyer doesn’t get refunded in the end. Shitty way of doing business.”

“Do not purchase from here. They have been nothing but a headache. Purchased product almost a month ago. I have not received what I paid for. They have no answers, refuse to issue refund or attempt to remedy with a solution.”

“I was acknowledged right away and staff was quite Knowledgeable. Highly recommend. Product worked great”

“They had the products I was looking for and the employee was willing to wait because I was gonna show up right a closing time. He waited for me and I got what I needed. Thanks guys.”

“That response doesn’t match up with what happened, I cancelled due to the lies, not because of recalls. Guess I should’ve googled “Zachary Colander and lawsuits” DO NOT order from this store, I’ve been reluctant to order items due to the reviews, I’ve ordered small quantities ($12) a few times to see for myself, and had issues. Decided one more time to order a larger product, ($90). Ordered on a Friday 9th at 1:42pm, tracking label created Monday 12th, no movement in the pkg, so late Tuesday I contacted Solutions and Wednesday 14th, was told USPS was slow to update tracking, Thursday 15th, still no movement with the pkg, contacted Solutions again, was told USPS didn’t pick up packages as they were supposed to, and that they picked up 50% and USPS was going to pick up the rest on the 15th. I contacted the local USPS that picks up Solutions pkgs, was told that wasn’t true what Solutions told me. Friday I got a text/email stating my order was on back order and would be sent out. So how was my pick going to be updated by USPS when it was never sent out??? So the stories I was being told were nothing but lies. I cancelled my order and will NEVER purchase from this company. Th”

“I've used this company several times and have had problems with shipping. I'll save myself and you the time of reading it all. All you have to do is look at the other reviews from people who have had issues with their products being damaged or not arriving as expected. I've had several issues exactly like theirs and this company basically told me they're not going to do anything about it because I didn't pay for the extra insurance which was 5% of the cost of the product and which I didn't feel would be necessary. I've since stopped using them. There are at least two other big mail order companies that sell insecticides and pesticides and I've never had issues with any of my orders through them. Stay away from Solutions!”

“Ordered herbicide that wasn’t delivered. Refused to refund the order. Avoid if you prefer an accountable company with good customer service. Check out their most recent reviews.”

“The company seems to have no regard as far as shipping is concerned. I decided to go with them because they had the most economically priced products but sometimes you’re gonna have to pay a little bit more to get better quality customer service and to actually receive the products you ordered. My advice is to shop around The bad review was left because it takes you guys hours to respond on top of that I didn’t want my money back. I want another product to be re-shipped every time you told me there would be no insurance on and if it was damaged and or not delivered, I would still have to pay for it and not be reimbursed on top of that. You guys messaged me about the wrong product all taxi image for that so the bad review is for your lack of professionalism and disorganization.”

“DO NOT ORDER FROM THIS COMPANY IF YOU VALUE YOUR MONEY!!! I HAD ORDERED 30 EXTERIOR BAIT STATIONS. BEFORE THEY SHIPPED A SALESMAN CONTACTED ME AND RECOMMENDED I GIVE THEIR OWN PERSONAL BAIT STATIONS A TRY SO I AGREED AS IT SAVED ME X AMOUNT IF MONEY PER STATION. THE EXTERIOR BAIT STATIONS ARE SHIPPED ON THEIR LIDS. BY THE TIME YOU GET THEM THEY LOOK LIKE THEY WERE DRAGGED DOWN THE HIGHWAY. COULD NOT BELIEVE IT. SO I CALLED AND SPOKE WITH THEIR “SUPPORT” DEPARTMENT WHICH GAVE ME ZERO SUPPORT AND COULD HAVE CARED LESS AND OFFERED NOTHING TO RIGHT THE SITUATION. I WAS PLANNING ON PLACING A MUCH LARGER ORDER FOR A LOT MORE BAIT STATIONS BUT THAT ORDER WILL NOW GO TO A DIFFERENT COMPANY. THIS COMPANY IS AN ABSOLUTE JOKE!!!!!”

“I am not local but this is the best company to purchase chemicals from anywhere in the us! Jason knows how to provide really great customer service and product knowledge.”

“I was just reading over the reviews and I see alot of bad shipping reviews. I don't have anything bad to say about this company they always be professional and helpful when I visit the store. I always buy on-site. I never ordered online. I know they are far out and sometimes you can make it to their location physically and have to order. But I'll rather just go in a person when time permits for my busy life. But overall it's a good company and the products I've purchased really works and last for months. Matter of fact I'll be by there today Lords will to tidy up for the weather critters lol”