Berrett Pest Control

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“Unfortunately, communication for Services is lacking. And technicians never close and latch gates properly risking pets escaping yard. Usually, they come when I’m at home And I just latched the gates after they carelessly leave them unlatched. this most recent visit they called my husband and not myself and showed up at our house while we were not there. Having indoor outdoor dogs, I Always secure them in the house when pest control arrives But because they gave me no warning this time the dogs were out with access in the yard. Sure enough when we got home. The gate was unlatched, luckily the dogs had not left the yard. This concludes our subscription to this pest control service. I would not recommend it if you have indoor /outdoor pets Or need somebody who communicates openly. Overall, they are very nice and then they do a good job with the pest control service. But it’s too dangerous to have someone coming on our property when we are not home or without appropriate warning.”

“I had a great experience with Berrett Pest Control. From the moment I scheduled my appointment, the process was smooth and easy. Kudos to the agent for handling my appointment so efficiently—they were friendly, professional, and made everything hassle-free. The technician arrived on time, explained the treatment clearly, and provided excellent service. I truly appreciate the team’s professionalism and would highly recommend Berrett Pest Control to anyone in need of reliable pest control services.”

“Very unhappy experience with their service. Termite treatment I paid $2500. It didn’t last for a year. They supposed to use best thing out there with certified pest control guy as they brag. Didn’t even last a year. To make things worse they said they can’t find any appointments right away & told me to leave it untouched for 3-4 days until they come. I asked them would you live in house with termites live activity & do nothing for 3-4 days. No answer. Even they knew I had very bad experience with them they didn’t take any effort to make it right as a priority. That’s not a company care about customers.”

“Scheduled an appointment & signed a contract before 8am. Was told the tech would be out that day between 8-5. I checked in with them at 4pm because they had not shown up or called. Rep told me I was still scheduled for a tech and she would reach out to him and call me back with his ETA. Never called back. I called again just after 5pm bc I had to leave my house to get my kids. I was put on hold for 10 minutes and then MAGICALLY the tech called me and said he would be to my house in 15 mins. At 5:45pm when I got home he spent all of 5 minutes at my house and put out ONE rat bait box. 5 mins and one box was $297. Absolute absurdity. Complete scam. Do not waste your money.”

“Oscar from Berett Pest Control was able to come quickly to assess our minor termite issue. He took time to show us and help us learn the situation. Their charge is reasonable especially if you just want a quick spot treatment. Highly recommended!”

“When we communicated they were advised we had two days available. After that we were unavailable. 13 emails later of gathering information, never saying they couldn’t make those dates, the NEXT DAY we were advised for the first time that they couldn’t come for another 4 days - when we had told them we were unavailable”

“New member here and I'm very satisfied with their service! Letha is great with directing our call--proving instructions and setting clear expectations. George was our tech and he's very thorough. He even helped point out one faulty part of my home that our inspector missed. Highly recommend this place!”

“Spoke to Michael today. He answered all of my questions and was able get me started and scheduled in less than 30 minutes. The best part, it really IS that affordable.”

“Very happy with the company. Darrell was our tech. I am an outdoor chemical applicator for Lawn health company. We called Berrett to have them look at our bedbugs. They have great customer service. We haven’t seen complete knockdown yet, but they are committed to solving our problem. I’d absolutely call them again. Darrell is great at consulting and helping us understand the process.”

“I just want to say that customer service when you call Berrett Pest Control is awesome . He was professional and set me up with the earliest date for their services . Super nice and patient with me.(I had kids screaming in the background) We’ve used Berrett since we moved in ,for spiders, scorpions, cicada wasps , silverfish and a few german roaches that showed up outside . They’re a great company and are very professional. The only reason that I gave four stars is because I have had a bit of a hard time getting someone to come during a certain time frame and calling before showing . They showed up while I was gone , therefore I had to wait another week for another opening . Other than that, I highly recommend using them .”

“Yall did great so far and i can sleep better at night knowing the roaches took a hit. They’re coming back every 2 weeks until the roach stickies (they look like white sticky pads) stop collecting roaches. Berret is fast and patient with your dogs. It’s a monthly service, and you can cancel at any point”

“Joshua is the man. Good service so far and easy to communicate and coordinate visits over the phone.”

“I called Berrett yesterday because we had a few wasps get in the house (in a bathroom). The person on the phone was very kind and set us up for next day service on a Saturday. Adrian was able to get to us before noon, spray our entire house, and did brainstorm on a few ways the wasps could have gotten in. I have to admit I was disappointed that he didn't seem to fix the wasp problem (as evidenced by another wasp appearing in the same area within hours of his visit). So, I followed up with the office, and they sent a specialty tech Monday morning. He was able to look at the area, trace it to the vent outside, kill the small nest he found there, and mount a mesh screen over the vent. Problem is hopefully solved, and we will continue with the quarterly visits because a general shield should be helpful in any event.”

“Scheduled an appointment, signed a contract. They were a no show, no call. I checked in with them once during the day because they had not shown up. Rep told me I was still scheduled for a technician to arrive by 4pm. Rep said that they may be running a little late. Called back at 5pm , representative then told me that I was not scheduled for a window of time on that day. I cancelled my contract. However, I wasted a lot of time and my pest problem still exists . One other thing that I thought was strange was when booking my appointment, the representative told me it would be good if I had a snack or something to drink waiting for the technician when he arrived. I thought he was joking until he let me know that he wasn’t. They have great reviews but my experience was not that great.”

“We have been with Barrett since 2022. The crew is very knowledgeable, professional and friendly. I spoke with Angelica regarding our services and billing and was very knowledgeable and quick to resolve some things I needed. Great pleasure talking with her today and she definitely has wonderful people skills and great customer service.”

“I have had a great experience with Emily who helped me on a short, but thorough phone conversation regarding another inside and outside (in between) spray besides our quarterly service that we have. Emily was attentive, professional, polite, helpful and very respectful in helping me with the scheduling of our service technician, Adam. She explained to me that he was booked up until 4 days out. I wasn't at all upset nor did this affect me negatively because this tells me as a company, which of whom provide many services to their customers, are BUSY! This, to me, is great news. It tells me that they are busy with handling other customers and providing the same exact services as myself as a customer. This provides me with respect and knowledge that I know other customers are going to get the same professional, prompt and great customer care to their pest problems. It is to go without saying, but I will say it anyway: I am very satisfied and happy to have signed up with Barrett Pest's Services last year and I'm very proud to have this company and their employees to help maintain a great outdoor (and indoor) experience with my family without having to worry about the abundance of pests ”

“Just awesome customer service, think her name was Angelica, she was super awesome and helpful. Got me a super early appt for services and made me aware of what my expectations are on my part to ensure that the technician is able to perform all the services I requested. Just made this whole experience super simple, super convenient, and especially love the fact that I get to speak to an actual person that will address my needs and not just some robot or web site. That simple interaction between customer and company is what make me really feel appreciated as a customer. Keep up the great work!!!!!”

“Jules was extremely sweet and personable. She was apologetic and empathetic when I stated the issues I was having at my home, very responsive and helpful while scheduling my appointment, even adding notes to the account to attempt to accommodate and relay my concerns and needs. Berrett has been great all around and are very reasonably priced.”

“Service to home scheduled day after first call. Technician arrived near end of ‘window’ (11am-1pm). Friendly, experienced. Treatment appeared thorough & so far results are good. I would recommend tech. Pedro & Barrett Pest Control to others. Price was competitive & contract was short term but appropriate. Pedro was energetic & had a positive demeanor. Thanks for sending him to my home.”

“Have used them for several years for service every 3 months. They also come back between times if you are having problems. Very good and easy to work with. Had a favorite technician that was excellent and very thorough. Always knew the job was done right when he left.”