Hawx Pest Control

Hawx Pest Control handles pest control work from Round Rock, Texas. Their services cover plans and treatments for ants, bed bugs, cockroaches, fleas, rodents, scorpions, spiders, termites and wood-destroying insects. They also provide termite inspections, prevention and treatment along with specialty services for homes and commercial properties. The company lists these options on its site and takes calls for scheduling through its customer portal.

Customers describe techs handling yard treatments for bugs and scorpions along with full home services. William returned the next day to finish indoor work after finding no one home. Justice started at the eaves and worked through every step. Matthew explained the exact steps for the service call and stayed professional throughout. Austin gave a full evaluation and treatment of the home and landscape. DJay treated the yard after calling ahead. Bradley arrived on time, covered concerns and explained each part of the job. Jacob called before arrival and stayed punctual while describing the services.

Reviewers note that some techs call before heading over and take time to lay out what areas get treated. Service visits often get set months ahead with reminders sent the morning of. A few customers report trouble when short notice arrives and they cannot stay home for indoor access. Others mention full-yard treatment not always happening as first agreed and trouble reaching the office for changes.

The company shows a 4.5 rating from 2549 reviews. Many reviews highlight technicians who stay polite, explain the work clearly and handle the property with care. Other reviews point to contract terms, cancellation fees and uneven notice on arrival times as ongoing points of friction.

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“They charged me a 400 dollar cancellation fee and wouldn’t refund a dime of it, even though they messed up. I’ve reported them to BBB, the attorney general here in Texas and the consumer financial protection bureau. They had the nerve to tell me to call them after I called them twice and never received call backs either time. They can look up my records and recorded lines to prove it. It’s a shame though as all the technicians are nice and don’t represent the predatory contract and cancellation fee on services that I didn’t want.”

“William did our pest control service today. He was super great, sweet and very accommodating. We were not home so he was not able to do the inside but came back the next day to finish it up to when we were home. I would recommend him if there was an option to specifically choose a technician. 😊”

“Justice was very pleasant and knowledgeable. I was grateful to see him start with the eves and follow through with the whole process. Well done”

“Matthew was great! He was very polite, warm and professional and explained exactly what he would be doing to fulfill yesterday's service call. 5 out of 5 Sir!!”

“Austin did a fantastic job on our initial service today. I’m extremely satisfied with his work and thorough evaluation and treatment of our home and landscape!”

“DJay came over to deal with the bugs in my yard, he called before like I asked. He was very professional and nice. He deserves so much more than whatever he gets paid in my opinion, luckily I'm nice but I know a lot of people aren't and can be very aggressive. I wouldn't mind having him come down my yard again.”

“- The full yard, which is under one acre, is not being treated as agreed\. - Technicians have specifically told us that they will not cover the entire property, and I have documentation of these conversations\.”

“William was fantastic with our service yesterday. He did a great job explaining everything and was very friendly and kind. Thank you!!”

“Matthew did a wonderful job on our 1st appointment. Being sure to give my husband and I a thorough understanding of what he did and what to expect. Very friendly and professional service.”

“William Pahlow with Hawx Pest Control came out today to service our home for a scorpion issue and did a great job. He was very polite, professional, and extremely informative throughout the visit. He took the time to explain exactly what he was doing, what areas he was treating, and how he plans to help attack the scorpion problem moving forward. It’s always nice having a technician who communicates well and genuinely seems to care about helping solve the issue. Really appreciate the great service today.”

“The guys who perform the service are professional and respectful. I have no issues with the level of service I get when they're here. However, because service is scheduled months in advance with repeating visits, unless we log in to their portal to check, I've often received reminders of their arrival only the morning of, between 7-8am, when it's too late for me to make arrangements to stay home so they can service the inside of the house too. For example, they sent a message at 7:20am on Saturday morning, letting me know they'll be arriving that morning to perform the service, when I wouldn't be around to let them into the house. So when I tried to contact them to cancel, they'd already performed the service unbeknownst to me (while I was still asleep in the house), which means they were technically on my property without my confirmation. Realizing that their services are also expensive compared to several other pest control services in the area, plus the lack of advanced notice, I decided to cancel my services with Hawx, and that was also not an easy task. I tried three times before I was successful in reaching an account manager who kept me on the phone a long time, basically ”

“Bradley did an awesome job with my pest control service today. He was on time, helpful, and really thorough with everything. Took the time to explain what he was doing and made sure all my concerns were handled. I definitely appreciate the great service and overall professionalism.”

“Very displeased with the service. I regret using their service. They force you to sign a one-year contract (I did not understand why until I experienced their poor service; the only way to keep the business is by forcing customers to sign the contract). Their team never calls before arrival, either. The products they use are obviously low quality, so none of the bugs will be gone. If I can give zero stars, I would definitely do so.”

“For my first experience I was scheduled for my home to be treated anywhere from 8-12. A tech finally arrived after 1pm because I called the rep that signed me up. When Justice (tech) did arrive he did a great job.”

“I found this. Jacob gets a KUDOS. Professional, courageous, and patient. Thanks Jacob. Sorry my alarm didn’t wake me up, lol. Val Valerie Barbeau”

“If you’re calling Hawx Smart Pest Control, do yourself a favor and ask for Matthew. He’s punctual, knows his stuff, and didn't mind answering all my random questions. He did way more than the bare minimum and actually helped me bug-proof the place. 10/10 service!”

“Jacob always calls and let you know he’s on his way so you’re not wasting a lot of time wondering where or if he’s gonna make it he’s always very punctual professional and very enlightening on what serves Services he is performing and why? Your company has got an A+ person on your team. !! If the rest of your workforce is like this guy your company will continue to prosper. Your competition has to be concerned. Keep up the fine work gentlemen have a great day. Thank you again sincerely Shawn Zapalac”

“he was great! he explained everything he was doing when servicing my home. he also made sure to let me know how to get in contact if i need any service before the next scheduled one!”

“Why do you have door to door salesmen ringing the doorbell more than once when we have a no soliciting sign. Will never ever use a company that is this disrespectful to the community”

“Wee have not seen any rat tracks in our backyard.. yeah We used to have a real problem with flies which you have elimated..thank goodness. We have not any bugs. Thank you for doing such a great job! Barbara Morris.”