Orkin

Orkin handles pest control and termite work from its Wylie branch at 205 Security Ct under local manager Michael Fisher. The outfit covers residential and commercial accounts across Wylie plus Allen, Anna, Garland, Dallas, McKinney and the other listed nearby towns. It offers both one-time and ongoing service plans focused on common household and property pests.

Customers report calling for termite swarms where Nathan performed a re-treatment and laid out several options without pressure. Other jobs involved ants and waterbugs that a technician addressed the next day, plus drain flies and spiders that Mark treated on a follow-up visit. Springtail cases brought repeated applications of multiple chemicals that failed to resolve the issue. Mice problems and general bug control also appear in accounts, with some homeowners noting Kyle, Billy, Rodney and Caitlin for careful work on those jobs.

The branch advertises same or next-day visits when calls come in before noon and lists a 24/7 manager contact. Service reaches the full list of surrounding communities. Reviews mention technicians arriving on schedule in many cases yet also note instances where follow-up calls went unanswered for weeks and billing continued after cancellation requests. Several accounts describe treatments stopped short by weather without quick make-up visits.

The record shows a 4.8 rating from 1687 reviews. Recurring comments praise certain technicians for clear explanations and steady results on termites and common bugs while others cite ineffective products on springtails and flies, weak communication after the first payment, and disputes over refunds or unfinished work. DIRT Score 4.8 from 1687 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“I have had my termite service with Orkin now for almost 3 decades. I discovered some termites swarming the other day and called (as I have the annual warranty). Nathan came out to do the re-treatment. He was a very personable, efficient and helpful young man. He , in my opinion, went above and beyond in terms of the treatment and in providing me with a number of options (including an entire house retreatment including bait stations). Unlike so many people that come out and try to sell me something I never felt like I was being "sold" anything and there was no pressure. Nathan just wanted me to be aware of all the options. He ws knowledgeable and listened to all my concerns. He got an inspector to come right out and do a crawl space inspection. If I decide to do the complete re-treatment it will be in large part to the excellent service that Nathan provided. He's a great asset to your company and hopefully is being rewarded for his great service and focus on the customer. Excellent job - thank you Nathan”

“I chose Orkin because they are a well-known brand, but my experience with them was frustrating from start to finish. When I initially called about issues with spiders and flies, the local office told me they had nothing for flies. A month later, I called corporate to see if I could upgrade my plan, and corporate assured me they did have treatments for flies. However, when the local office followed up, they completely backtracked and claimed again that they couldn't help with flies and suggested I use peperment oil. The technician who visited my home gave me the exact same line. Frustrated by the disconnect, I called to cancel. They asked for another chance and proposed having a manager call and come out to inspect the property to discuss stronger treatment options. I agreed to this next step. Instead of a manager contacting me to discuss options, someone showed up while I was working and just sprayed the house anyway. That was completely contrary to what we agreed upon. Then when I called the rude person from corporate not only was she disrespectful but also told me I was on a contact and I needed to talk to the local office the whole experience here was terrible. I was spoke to s”

“I was initially very happy with Orkin’s product and customer service during my first six months with them. However, things went downhill when I started dealing with a springtail infestation. To their credit, the technicians were prompt, courteous, and genuinely tried their best to treat the area during multiple follow-up visits. The actual issue lies in the products they chose to use. Over several visits, they applied Lambda-Cyhalothrin, Deltamethrin, Bifenthrin, Pyriproxyfen, and Novaluron—none of which are actually labeled for springtails. Unsurprisingly, the treatments failed. When I canceled the service and requested a refund under their advertised "Satisfaction Guarantee," the local branch manager refused. They claimed the ongoing springtail issue was due to "moisture problems" on my property, not their service or products. *****Buyer beware*****: Do not rely on Orkin's money-back guarantee. They will simply find an environmental excuse to avoid refunding your money when their treatments fail. As proof that Orkin was just making excuses, I hired a competitor who resolved the springtail issue immediately—even with the exact same moisture conditions Orkin tried to blame.”

“Do not recommend. They had someone come out and my mother witness the tech do ABSOLUTELY nothing, until he saw my mother was home he started to actually work. This was brought up to management and I told them Id like a refund for the service not performed and cancel all future services. They have the audacity to charge me again the following month, still with no refund, saying theres nothing that can be done I HAVE to pay. Absolute madness who knows how many services I paid for and had no actual work done. DO NOT RECOMMEND!”

“Perhaps there was a time that this was a top tier company back when the Orkin Man commercials were thriving but sadly they have stooped to an all time low. The front end Sales are friendly; however, after the 1st payment is taken and the 1st treatment is done your a forgotten number. They used to pride themselves on making you feel taken care of with customer service at the top of their mission statement. Unfortunately each rep you speak to feels under stress or coached by someone under stress. My rep instructed that they would follow up on our mice problem in 2 weeks and check the traps - A Month and a half went by with no call or scheduled service(They got their money and forgot the follow up) I had to call them and have them schedule a date to come back and check the month and half old traps/bate - they couldn't fit me into their schedule until the following week. When the rep came out, they changed out the bate and talked to me about random life. Then I get billed for 2months. I call in to ask for a manager 3 times and they told me they are very busy and I would have to get a call back. Then I get a call about the bill possibly going into collections. So instead of a ma”

“They came, sprayed, told us that children & pets could be home during the spray (if what they’re spraying is worth the cost, that’s bull. Safety should come before perceived convenience.) They returned for a complementary follow up and told us we need $15,000 in work - between the attic & sealing a few holes. Showed us no proof that the claimed infestation was as bad as they state. We are young first time home buyers but we didn’t get here being taken advantage of like some fools. Call up somewhere else & don’t get screwed.”

“Kyle has been our service technician for years, and he consistently does a thorough, excellent job. We truly appreciate the care he takes each time he visits and how diligently he treats our home. His professionalism and pride in his work really stand out—if everyone approached their job the way Kyle does, it would make such a difference.”

“I was a first time customer today, calling for ant and waterbug problems in my kitchen. The technician showed up the next day and was so friendly and knowledgeable! I'm excited to start my service.”

“This was our first treatment by Orkin. We're waiting to see the results, but Mark was on time and very informative, friendly, and professional. We feel we made a good choice. Update: We required a second treatment for drain flies and spiders. We're seeing less of them after the second treatment, but I'm sure nothing is 100%. They will come out and retreat free anytime between treatments.”

“Good afternoon, I would like to express my dissatisfaction with the service performed today. Unfortunately, the spraying around the house appeared to be done very carelessly and not with the level of thoroughness I expected. In addition, neither the front yard nor the backyard was treated due to the rain. While I understand that weather conditions can affect the service, I paid for a complete treatment and would appreciate having the missed areas properly serviced at the earliest available opportunity, at no additional cost. Please contact me to arrange a return visit. Thank you.”

“They lied about their chemicals being non toxic. They said my children and pets could be home while they sprayed my house inside for ants. The very sweet and honest technician told me that was not true. They lie at the call centers to get a sale. The eliminate my ant problem, they offered “ant bait” that you can purchase at Walmart. I paid $175 for the service. I tried to use my $75 coupon. But could not do that through the technician, even though they told me at the call center I would be able to, apparently the call center just lies a about everything and then it blows back on the technician. I will. Be sure to tell everyone what a scam it is to use Orkin for any kind of pest control”

“The techs that came were pleasant & professional. The scheduling system made an appointment without informing me. Luckily I was home and available.”

“I am so impressed with Orkin. I’ve been a customer of multiple Pest Control companies, but no one has been as kind, professional, and thorough in eliminating spiders, bugs and other creepy things from my home. Billy is the best. He was very knowledgeable and experienced. I felt confident that the problem was solved when he left.”

“I have not had a good experience with orkin. I paid close to $500 and saw no relief from some American roach problems that we were having. I expressed concern and got zero response. quiten frustrating. I will be trying to contact higher level emplyees to understand what the real issue is here. because this was strange.”

“Initial inspection and both men were very friendly and knowledgeable about termites and their life systems, prices that would be involved and explained fully and comprehensively. The man that came and did the work was professional and was very systematic in how he worked. He had many years of experience and appeared to do a very thorough job. I was very happy with everything and would recommend using Orkin.”

“I’ve had Rodney for my last two treatments, and he is great! However, it is on my ticket for each of my inspections to call first.”

“Tech was very professional and polite. Went out of his way to teach me some preventative tasks& removed mud diner nest that my pest company hadn’t done.✅”

“Took a few visits but the issue we were having is under control and Caitlin is FANTASTIC. With very thorough explanations of what they were doing, how to best maintain, tips on what NOT to do, very friendly and wants to help you...I couldn't ask for a better service person, thank you!”

“Horrible I was watching the tech walk around the house and not clean the eaves of the house at all. Looked like he was putting down something but did have anything in his hand.. what a rip off”

“I cancelled my service after continuing to have pest problems on July 21st. I was charged still in August and September. I have called several times to get a refund. They keep telling me it was issued. The Branch Manager doesn't respond.”