Key City Septic Service Inc

Key City Septic Service Inc operates from Abilene, Texas, where they focus on plumbing and septic work for homes and businesses. The team covers general plumbing repairs, water heater installs, and septic tank services including holding tank maintenance. They also provide portable toilets when needed for construction or events. Abilene weather and soil conditions often lead to root issues in lines and full tanks after storms, so these plumbers stay busy with those recurring problems that hit local homeowners. The crew takes calls at all hours and keeps equipment ready for both residential and commercial calls across town and out to Clyde.

They show up for septic emergencies like when a tank fills and toilets stop flushing, sending techs such as Austin and David to pump and clear the lines fast. Joann handles the calls and gets crews moving right away on clogged drains or slow toilets. The outfit handles jet rooter cleaning, video inspections, grease trap work, and new plumbing installs from the ground up. One job involved a family dealing with a backed up system that another company couldn't reach in time, but Key City got it sorted after a quick call. They manage residential fixes, commercial jobs, and everything from bathroom plumbing to full system repairs without dragging things out.

Customers keep mentioning how fast the response comes in, especially when Joann answers and lines up Austin or David to handle the mess. Quality shows in how they control septic backups without extra damage, and pricing comes in fair according to folks who compared options. Communication stands out when the office stays straight with what needs doing instead of arguing. A few calls hit snags with the front desk, but most reviews point to reliable service that gets the job done right in Abilene. DIRT Score 3.82 from 41 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Joann was incredibly responsive to our call for immediate assistance. Austin & David showed up quickly and got our septic emergency under control fast. The entire experience is by far the best customer service I have ever had with a service company. I would highly recommend Key City septic and their team of professionals!”

“They would've had my business. However, the lady I spoke to did nothing but argue with me about what I needed and would not even listen to me about my issue, nor did she offer to send anyone. She got so belligerent, that I just hung up on her. They may be great, but I couldn't get the receptionist to stop arguing with me about what I needed, that I won't give them my business.”

“I was helping my parents with a septic issue (toilet flushing VERY slow, if at all) and we realized the tank was full. My parents called a company (NOT Key City) and the people said they’d be out first thing in morning. By lunch I got I got involved. I spoke to Jo Ann at Key City and she was perfect. It just so happened that they had a cancellation and their crew was there in LITERALLY an hour. Went right to it and emptied the tank… *HERE IS WHY I’M LEAVING A REVIEW*… The toilet still wasn’t flushing. Wasn’t their fault so I said my dad and I would work on finding the problem. I thanked them and figured they’d leave because they did the job they were asked to do. NOPE… those guys got out some other tools and said “We’re here, let us help to see if we can find the problem”. I was amazed. My parents are getting older and my mother is a 2 time BC survivor. They knew that and treated MY parents like they were THEIR parents. When it was all finished these guys had that line like it was brand new and NEVER once acted like it was a bother. I hope this review helps others to choose Key City because they were amazing. They will treat YOUR family like it’s THEIRS. Thanks so much guys.”

“Great company! Great pricing and service!”

“Septic tank pumped out..just a routine pump out no other problems..They did a very good job.”