Drain Masters

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“So I just had two young men come to my house. If I remember correctly, the apprentice was Dominic, and the plumber was Mitchom. They were both so intelligent and carry themselves so well. He identified the problem and fixed it and gave me quotes on other things. Very impressed with both of these young men and will definitely use them in the future. I don't really know how these posts work and I can't speak for the whole company. But if these are the young men they're sending out they're doing well”

“So, I have a policy for home warranty coverage... they choose who gets to service our issues. They chose Drain Masters, and I had never heard of them before. The Drain Master plumber they sent out was fabulous! He found the issue and corrected it immediately. Thank you, Waylon for your assistance! Also thank you for going above and beyond and helping us locate our septic tank & getting it uncovered for us. We were so relieved after you finished. I would highly recommend this company to anyone! Also, the lady that makes the calls out and the appointments is kind and helpful! Thank you to all!”

“Drain Masters fixed a problem that a previous plumbing service could not. Waylon was confident that he could solve my problem and did. Thank you for your help in a stressful time.”

“The technicians that came to my home were friendly and my issue was a quick fix (they deserve 5 stars!). The problem I have is the company isn't upfront with their pricing. I didn't find anything on their website stating how much it cost just to get them out for a non-emergency or their hourly charge and nothing was mentioned before work started. It cost me over $150 for them to spend the 5 minutes to get my water heater to light (possible malfunctioning striker or control panel was the assessment). And yes I did attempt to light it myself, I'm not a complete idiot when it comes to maintaining my home. New city, new house, new quirks. I'll go with a local handyman next time I need a minor fix.”

“This business was sent by American Home Shield (our first claim). This business should be black listed. We are on a septic system, and our pump failed. They (Drain Masters) said they couldn't come out for 8 days, unless it was an emergency. So not being able to use any home feature that drains, is not an emergency? The repair technician was a decent guy, but he was totally unprepared to handle our problem. I had to help him get the pump out of the tank. He said it would take 1 to 1 1/2 weeks to get the replacement part (which is totally false). I called to try and work with them to expedite the process, but couldn't get through, and they never called back. American Home Shield is working with us, so there is still hope, but not with Drain Masters. Zero stars! Update; American Hom”

“Dakota was extremely professional. Make sure that my drain was working perfectly and took the time to share on how to keep it from happening. Best experience I've ever had I will continue to useYou guy's, thank you very much.”

“Had them come fix a leaky pipe in a bathroom we do not use often (they left a huge mess so bad that dry wall embedded into my new floors and I can’t get it up) because my downstairs bathroom ceiling was leaking from upstairs. About a month later, my ceiling busted AGAIN because the issue apparently wasn’t handled. I’d love to send pictures. It’s flowing in the same exact spots again.”

“Had a home warranty through american home shield. They sent drain masters in out in october to make several repairs throughout our home. Theu showed up promptly and were very professional. We thought everything was in order. The most important being a leak on the bathtub drain in our upstairs guest bathroom. Being as it's a guest bathroom it doesn't get much use. This past weekend we had company and the drain leaked and damaged our ceiling . Being as we no longer have a home warranty through American home shield and its past their 65 day warranty time frame. They would not cover it and in turn drain masters informed me that even though they did the work . that it was discounted through the home warranty and that they would not warranty the work either because it was only a $45 repair. So ”

“So I came home today to find my whole parking area covered in crap and toilet paper with flies flying about and what a terrible stinch especially in this July heat. I guess they got the drain cleaned but clean up is not their thing. I guess I'll have to find somewhere else to park. Thanks guys.”

“They did a great job. The technician was very knowledgeable and friendly. They even were able to come a day early. Best experience we’ve had in this area for drain,septic work. Would recommend 100% to anyone based on our experiences.”