Aquazul Plumbing Services

Aquazul Plumbing Services handles plumbing jobs as a local company based in Austin, Texas. Their work centers on helping residents with the common breakdowns that happen in houses here, whether it's a bathroom toilet acting up or a water heater that won't stay lit. They know the territory and come prepared for the kinds of calls that come in from around the city when pipes or connections start giving trouble after years of use. Austin homes often face these issues from shifting soil and heavy use during long summers, so the outfit stays ready with trucks stocked for quick responses to inspections and repairs that keep water flowing right.

They send crews like Ramiro and Jason out to tackle two or three problems in one visit, such as pulling up a toilet to swap the old wax seal, tightening the base to kill the wobble and smell, and then testing every nearby joint for drips. Water heater calls get the same direct treatment, with techs relighting pilots that keep dying and getting burners firing again on units that went cold. Homeowners mention the work gets finished in under two hours on straightforward jobs and that the price feels reasonable once the fix holds without callbacks, even if the bill sits higher than the cheapest option in town.

Customers stick with them for solid repairs that last and costs that line up with the results, especially on quality and value where scores run strong. The crew shows up ready, explains the steps without extra fuss, and finishes fast enough to matter when a leak or no-hot-water problem hits during daily routines. That consistency across hundreds of jobs in Austin builds the record. DIRT Score 5.0 from 337 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“We started noticing a slight wobble and occasional odor around the base of one bathroom toilet, so we scheduled a plumbing inspection right away. The plumber replaced the worn wax seal, secured the toilet properly, and checked surrounding plumbing connections for leaks. The repair took less than two hours. Compared to before, the toilet feels stable again and the bathroom smells noticeably fresher overall. We appreciated that the issue was caught early before moisture could damage the flooring underneath. It was a relatively simple repair that restored comfort and prevented a potentially larger problem later.”

“My experience is 2 stars only because I never felt comfortable enough (and was too frustrated) to allow them to service my home. My hot water heater stopped working two days ago. Pilot light kept going out and I couldn't even get the burner to turn on. I called the same day as the issue and scheduled service for the morning of the next day. My spouse adjusted work plans to be home. It got late into the afternoon and we didn't receive a call. Finally, I called them and their dispatcher said they needed to push service to the next day. The next day, I took the day off of work, the plumber shows up, I tell him the symptoms and he starts saying I probably need a whole new unit. He didn't even troubleshoot at this point! Didn't put hands or eyes on the unit. I had to coax him into looking at the water heater and coming up with a diagnosis. After looking at the unit for all of 20 seconds, he starts telling me how it's from home depot and he can't even really give me an estimate for the control valve change. I needed to, once again, coax him into a solution because he just wasn't giving me anything! He really seemed like he just didn't want to do the work, wasting my time and my spouse's time. I finally got him to at least quote me on a new water heater. It was like pulling teeth to get him to take my money. When people call a plumbing service, they have lost a utility that is severely impacting their everyday life. The plumber acted like I was wasting his time by asking him to help fix my issue. Between the scheduling and the response from the plumber, I did not feel comfortable using their plumbing services. Giving them the benefit of the doubt, the first day I got rescheduled was crazy busy for them and the plumber that showed up was having a bad day or was just a bad apple. Not sure. But this was not a pleasant experience. Maybe they do amazing work! But I never even got to that point...”

“Ramiro and Jason came out to fix two issues that were stressing me out. ive been using aaa auger for years now and ramiro / jason will be my go to plumbers (since big fred has left AAA auger). both dudes were excellent and both dudes knew what they were doing - expensive but very fair pricing. they found a copper pipe leak in my ceiling and fixed it and fixed a hose bib outside. 5*. aaa auger please give my guys a bonus. they came to my home in north dallas.”

“Called for service on 1/19/26 at about 3pm for broken water heater and was told that they would call us back which rep claimed that they did but didn't have correct phone number even though we gave him the phone number several times finally sent a rep out on 1 /20/26 at about 5pm never called us that they were coming after all. We told told rep Anton over phone that we were very disappointed in there handling of our call for service and we wanted to speak with the boss and that we were going to leave a bad review ,the rep Anton was very dismissive and sarcasticly said to have a good day and to have fun with that. Will never use AAA auger again!! Very disappointing”

“After hearing from David Cross at this company I am hoping my disappointing experience detailed below is a "one-off." I have adjusted my rating in hopes they will do better in the future. Had the misfortune of meeting Dwayne (sp?) Davis of this company today. First he parked head on against our mailman blocking his clients driveway parked the wrong way on the street he inched up closer onto my property after the mailman left. At that point he was parked diagonally with the back of his van over 18 inches from the curb but he still traipsed across my lawn several times to get to the driver's side door. After he had been there over an hour I'd asked if he'd be "much longer?" He replied "no" - I said "good." Went to pick up my daughters...35 minutes later he's pulled directly in front of my house still parked facing the wrong way. My dogs were going nuts. If he had just parked the direction of traffic he wouldn't have been a nuisance but courtesy or professionalism is not this man's forte. He told me to call his office so I did - they have my name and number. Hope AAA Auger starts encouraging their employees to park in the correct direction and not against traffic as well as teaching customer service to their employees who need a refresher.”