Austin Engineering Co., Inc.

Austin Engineering Co., Inc. works as a plumber based in Austin, TX. Their focus stays on utilities infrastructure projects and turn-key subdivision construction. This puts them in charge of setting up the water lines and sewer connections that new neighborhoods rely on every day. In Austin the heat and occasional freezes put extra stress on residential plumbing, so crews deal with those challenges when tying into main systems. They run trucks loaded with tools and materials to sites where builders need reliable plumbing work completed on schedule. Local soil shifts often crack older pipes, and the company steps in to handle those utility tie-ins before homes get occupied.

They handle calls for plumbing repairs and installations but customers have noted issues getting through on the phone. One review from Kaela Ilami mentioned trouble reaching anyone after a truck from the company sent debris into her windshield during a job. Another complaint from Alex A pointed to trucks idling unclean diesel for long stretches at sites around town. On the positive side, Travis Allgood found the team extremely nice and helpful during his interaction. Luis CASTRO reported excellent service on his job. Their work involves fixing leaks, replacing sections of pipe, and ensuring utility lines connect without problems in local homes and new builds.

Customers have mixed things to say about the experience. Some praise the helpful attitudes when they do connect, but others point out problems with communication and vehicle handling around the city. Speed and price get less mention in the feedback, while quality varies depending on who shows up. The low overall rating comes from repeated notes on unanswered calls and site practices that affect neighbors. DIRT Score 2.66 from 12 reviews on Finds.

DIRT Score = confidence-weighted rating across verified review platforms. How is this calculated? →

“Never answers the phone. Trying to get in contact with ANYONE at all. One of your truck drivers had loose debries that hit my windshield and cracked it significantly. I need someone to take accountability and the insurance information for this truck and driver. Contact me ASAP. I have video evidence from a dashcam.”

“Idles unclean diesel trucks for extended periods”

“Extremely nice and helpful”

“Excellent service”

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