Cold Is On The Right Plumbing

Cold Is On The Right Plumbing works out of Austin, Texas as a straight-up plumbing crew that handles the full range of residential jobs across the city and nearby spots like Cedar Park and Round Rock. The outfit runs with licensed plumbers led by master plumbers who have put in decades on local homes and know how Austin's hard water and occasional freezes hit pipes and fixtures. They show up ready to fix what broke without turning every call into a sales pitch, and they keep the focus on getting the systems back in order the same day when possible.

Their day-to-day work covers plumbing repairs, fixture swaps, whole-house repiping, water heater installs including tankless units, drain clearing, leak detection, sewer line checks, and water quality fixes like softeners and filtration setups. One crew member named Bren tested a homeowner's water on site after new showers and toilets started staining from poor quality and laid out the exact system needed to clean it up. Another job involved sending a camera down the sewer pipe so the owner could see the blockage, then swapping out the old toilet once the line was clear. They also handled a sealed water valve that blocked a new refrigerator install by arriving within the hour and opening the line, plus earlier work that replaced a water heater along with sink valves and the utility cutoff.

Homeowners keep calling them back because the crew moves fast on emergencies, explains every step without jargon, and leaves the work looking clean and solid. Response speed and overall quality both hit top marks while communication stays clear and direct even on bigger jobs like repiping or sewer fixes. That record adds up across hundreds of calls in Austin where the same problems with drains, heaters, and water lines show up year after year. DIRT Score 5.0 from 287 reviews on Finds.

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“This was the second time I've had service from Cold Is On The Right. The previous service was in 2017 and was extensive involving replacement of a water heater, valves beneath the kitchen sink and the utility cutoff. Their rates have increased exponentially. This latest job was a simple clothes washer valve replacement. 30 minutes of work and the charge was almost half what I paid for 4 or 5 hours previously. The plumber they sent was fantastic and knowledgeable. He did great work. I just think $1000/hour is insane. They charge $99 for a service call just to tell me the price is $500, but I sent photos and a description of the job. They couldn't have given me an estimate for that before charging and coming to my home? To be fair, they did grant me a discount but that was still some serious sticker shock given my previous experience with them.”

“Cold is on the right has been amazing for us many times. Had a bit of a last minute emergency when the new refrigerator was delivered but the water valve had been permanently sealed by the previous owners. We called Cold is on the Right and they came within an hour, not only did they fix the problem, they installed the refrigerator (since the delivery guys had to leave). So great!”

“I was very happy with my experience with Cold is On the Right Plumbing guys. They were very professional. They explained what they were seeing with the camera inside the sewer pipe. Now we all know what the problem is and sort of what to expect going forward. The old toilet has been replaced with a new updated toilet that is more water efficient. I am very pleased with the guys from Cold on the Right. They did a great job!”

“The water quality at my house was absolutely horrible. Had a new shower built and new toilets installed. The water was staining them right away from the water quality. I wouldn’t even drink my water. Nothing felt clean. Bren tested the water and recommended what filtration system I needed to fix my problem. We got it all installed and my water now is great. My toilets and shower are no longer staining. My dishes are actually coming clean now. Fantastic. Highly recommend.”

“I recently had my garbage disposal stop working, so I called Cold Is On The Right and they were able to get me on the schedule right away. The receptionist was polite, understanding, and made sure to note all of my concerns. The technician called ahead before arriving and showed up right on time. Jason was personable, knowledgeable, and basically identified the problem instantly. He had everything fixed and working again quickly. On top of that, he also performed a water pressure check, checked the main shut-off location, and looked over the water heater to make sure everything was working properly and up to standard. Overall, it was a great experience and truly exceeded my expectations. I’ll definitely be using Cold Is On The Right for all my plumbing and HVAC needs moving forward. I highly recommend calling them first if you want it done right the first time.”