Dpm Plumbing

Dpm Plumbing works as a plumbing outfit based in Austin Texas. They focus on residential jobs around the city where homeowners run into pipe problems and water service issues. Austin heat and occasional cold snaps often lead to leaks or flow troubles in older homes and the crews handle those day to day calls. The company sends technicians to assess systems check for hidden issues and get water running again when something breaks. No extra details on how long they have operated or special licenses appear in the records so the work stays centered on standard plumbing repairs for local houses.

They handle calls to restore water before holidays by sending crews like Daryl B. and Jason P. who showed up on time and kept things respectful during the fix. Other jobs include checking a shower with slow hot water flow doing an assessment on the whole system and spending an hour at a house to look for a suspected slow leak in a pipe. Crews also run pressure and drain tests when sent out for leak detection on the plumbing lines. These visits cover both quick responses to urgent stops and longer checks that customers described in detail about what got looked at and how long the men stayed on site.

Homeowners gave mixed feedback on the speed of arrivals the quality of the actual repairs and the price charged for simple assessments especially when no insurance covered the bill. Some liked the friendly approach and schedule flexibility while others raised concerns over billing that seemed high for the time spent or the outcome reported. Communication came up when results left questions about what the test actually found. DIRT Score 2.23 from 24 reviews on Finds.

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“Demoss Plumbing provided outstanding service when I needed it most. Their team was extremely professional and went out of their way to fit me into their schedule to restore water to my home before the holiday. They arrived on time, Daryl B. and Jason P. were both friendly, thoughtful, and respectful while working in my home. I truly appreciate their dedication and would highly recommend De Moss Plumbing to anyone in need of reliable plumbing services.”

“They charged my already broke grandma $500 to just “assess” our system. Our shower hot water was flowing slow, not even a major problem. We don't have home insurance so it seems they're used to charging insurance companies a lot and less so individuals like us. If I was present I wouldn't have let her pay the bill.”

“Very disappointed in my experience with Demoss Plumbing and their shady billing practices. I got the reference to them from a friend, but it turned out to be a bad tip. Demoss sent two guys to check for a suspected slow leak in a pipe. All the guys did for the whole hour they were at my house is shine flashlights at the drywall and hook up a gauge to the outdoor faucet to see if a leak was detected. For this elementary "work," they charged me $255 for a diagnosis (they said no leak). My dad, who owns three laundromats and hires plumbers all the time, about choked when he heard what they charged me for this simple diagnosis. Their overpriced diagnosis was not even correct. I had a different plumber come to the house two days later. The new plumber was much more knowledgeable and quickly identified not only a serious leak in the bathroom wall, which had done a huge amount of damage to the drywall, but also a slow drip from the connection in my water heater. Besides being wrong, their diagnosis wasn't a complex or certified master plumber type job. I could've done this myself with a $20 water pressure gauge from Amazon. Additionally, the office lady had told me that Demoss charges $165 an hour. Why the $255? They charged me 30 minutes of travel time FOR TRAVEL WITHIN THE SAME SUBURB OF 10,000 people. I know a dozen local plumbers who charge lower hourly rates and don't charge for travel times in the same town. Avoid this one. Many better plumbing options out there.”

“Here’s a heads-up about Demoss Plumbing—honestly, it felt more like "Dumass" Plumbing in my experience. My insurance company sent them to test my plumbing system for leaks, and they reported no issues with the pressure or drain side. At the time, I didn’t know much about the test they were supposed to do. They were paid to perform a hydrostatic test, but it turns out they did a flow test instead. For a hydrostatic test, they’re supposed to pull a toilet—which they claimed they did in my guest bathroom, even saying they replaced the wax ring. But the original reusable rubber ring I installed years ago was still there, unchanged.Because of their report, my insurance denied my coverage. During their flow test, they also lost their test ball and mentioned they might need to dig up my yard to retrieve it. Fortunately, they got it out from the street cleanout. Since then, I’ve paid two other plumbers out of pocket, and both said Demoss’s test was done incorrectly. One confirmed the toilet was never pulled, as they had to replace the bolts when they did it themselves and found my original rubber ring still in place. Despite this, my insurance won’t cover anything because Demoss’s report says they pulled the toilet.I contacted Demoss to ask if they’d correct their report, given the evidence they didn’t do the proper test. They brushed it off, saying the other plumbers were just trying to discredit them—even though I didn’t mention any names. The person I spoke to, James, said they wouldn’t amend their statement, regardless of what happened with the toilet. Now I’m stuck with a $35,000 plumbing bill, and despite fighting with my insurance, they won’t budge because of Demoss’s report. I hope sharing this helps someone avoid the same frustration and months of back-and-forth with their insurance. If your insurance sends Demoss out, I’d strongly suggest getting a second opinion.”

“I had an issue with a plumbing leak. These guys were dispatched by my insurance company to diagnose the problem. Ins would pay for the diagnosis, but I'd have been responsible to pay for repairs. They came on time, listened to me explain what happened, and within less than 5 minutes diagnosed that a bolt had come loose on the toilet, which caused the leak. I called my adjuster and he agreed they didn't need to perform the extensive testing since they found the problem. They tightened the bolt and did not charge me anything. How refreshing to find such honesty. I am very grateful and will definitely call them in future should I need any kind of help with plumbing. Well done. Thank you!”